One of the best locations for skiing in Hirafu, so easy to take the Ace Family Quad to access the Ace Gondola. Excellent service from all staff. Comfortable stylish rooms, with an onsen, pool and restaurant all boxes ticked.

Stayed in March 2025

some fresah fruit for breakfast would have been good.

Room was really lovely. Staff were very helpful. Breakfast was okay..

Stayed in April 2025

Close to the ski lift and really convenient that the ski store was also in the vale itself. Onsen was great and breakfast delicious.

Stayed in March 2025

I ask for room cleaning but no one came Onsen close very early. Last entry is 9 pm

Ski in ski out, pick up service Nice room

Stayed in March 2025

Great location! Wonderful staff! Facilities and Equipment are good for stay as family. Comfortable, relax!

Stayed in December 2024

The carpet, looks not that nice, but of course the color is Relatively dirt-resistant.

Overall this a a great hotel for ski and family. All amenities are good enough. The way of ski in and out is easy. Every thing Easy to use, and stay like home, relax, clean. Staffs are so great and helpful. Staffs Specially Jasmyn, Charles, Joe and Leith are very nice. Also a staff from New Zealand, can’t remember his name are very very nice, they are very warm and helpful, our family feel like back to where we really It's like returning to a very familiar environment. Thanks all staffs! I want to say The hotel staff is one of the main reasons why we would consider coming back again.

Stayed in December 2024

I like the where the apartment is located

we asked for cleaning of room after two days and I dont think housekeeping staff know their job. Cleaning was awful 😢.

Stayed in December 2024

No Japanese breakfast

Location and ski rentals

Stayed in December 2024

Communication about its only restaurant being closed came too late for me to book another hotel with eating outlets.

Property served NO meals during my stay in early April. After much negotiation, property upgraded my room, which was good.

Stayed in April 2024

Very modern and comfortable. In the centre of the village.

Stayed in March 2024

Breakfast is super limited and by order only, no fruits. It’s fine if you are there two or three days but any more than that I would not like it. The swimming pool is for decoration, it supposed to be heated but even in spring water was cold, you can’t really use it.

Super nice, spacious, clean and comfortable bedrooms. The staff was willing to give you rides everywhere at all times. That was great.

Stayed in March 2024

Everything was great

The room was immaculate, and very spacious and comfortable. Everything you could possibly need was provided in the kitchen it was great! Also to have an ice fridge! The staff were very friendly and helpful especially the hotel manager. We brought a toddler and they were lovely with her.

Stayed in March 2024

They don't have bidets??? I thought that was a requirement when staying in Japan! The low lighting in the bathroom made it impossible to shave.

Place and location were great!

Stayed in March 2024

Actually nothing. We would have liked a Japanese breakfast option in the restaurant. Otherwise, the food was great.

The staff helped us a lot during the stay and made our trip very comfortable. The onsen area (inside and outside) and sauna were very great for relaxing after skiing. The hotel is walking distance to the main street and you can ski-in to the hotel from the slope.

Stayed in March 2024

Rooms got a little bit hot and was unable to turn down heating.

Great onsen, lovely staff, awesome location and clean.

Stayed in March 2024

Locker rooms a tad squezy

Lovely room next to the chair lift and an onsen at the end of the day is just what’s needed after a day on the slopes

Stayed in March 2024

It would be better to allow guests drying ski boots in room.

Stayed in February 2024

A couple of young “bad apples” among the front desk should be trained to reach “above average” standard. Good customer service does not use term “there should be”. There is only a term - “I will check it out for you, sir.”… …and allways with a smile… not with an Australian youngster “I couldn’t care less” face.

Breakfast was well below average.

Stayed in February 2024

Nothing

The apartments are huge and really stylish and well equipped. Great ski in location. Straight to the ski lockers. Great on site restaurant and bar too. The personal service we received was exceptional. The GM, Mirko Corbella greeted us on arrival and Mandy and her team were very attentive and helpful. Isaac drive us up to the gondola and helped us with our skis and boards. Milly helped with restaurant bookings, and we were driven there, and picked up. The on site ski rental shop also provided excellent service.

Stayed in January 2024

Cockroaches in the onsen.

Basic but delicious breakfast, very clean room with comfortable bed, quality amenities (shampoo, lotion, etc.), friendly and helpful staff. Rental place right in the building. Real ski in/out.

Stayed in December 2023

None

Everything was perfect! The facilities, the private onsen, the staff, and the location!

Stayed in December 2023

A bigger TV is needed in living room

Clean and tidy, amazing location and friendly staff, no need Japanese to communicate.

Stayed in December 2023

Leaving !

Boutique with character and soul. Great, super friendly and helpful staff , a brilliant Onsen and perfect breaky options. Loved it !!!

Stayed in December 2023

N/A

Spacious rooms and friendly helpful staff. Staff responds promptly with all my inquiries.

Stayed in November 2023