Reviews of the Kinta Naeba 3 stars

Out second stay here. Had a great stay! Felt very welcomed.

The owner and the staffs are very kind and helpful. The owner is a graceful old man and can speak good English. Breakfast is delicious. The ski-equipment can be rent from the hotel as well. Well deco hotel.

10 mins walk to the nearest slope but this did not bother us much.

The interior design is very stylish with mix-culture decoration. Friendly owner. Nice food! Amazing onsen. Warm and cozy loby! 10-15mins walk （depends on the weather and how many equipments you carried) from the hotel to the nearest ski lift

Warm environment

Stairs

Beautifully designed, rooms were comfortable and the o send were great. We also stayed in for dinner a few nights and were treated to really yummy Italian food with wines selected by the owner himself

The property’s art choice was good but it’s all fake according to the owner.

Discrimination and Harassment We booked Kinta Hotel from the 5th to the 8th but were forced to leave early due to severe harassment from a 70-year-old male staff member. From the 6th, he repeatedly disturbed us with condescending “education.” On the 7th, he aggressively ordered us to move our parked car multiple times and accused us of misusing the lobby, despite us simply sitting quietly. During the confrontation, he made racist remarks such as: • “You Chinese don’t understand Japanese rules.” • “Foreigners should know the rules, we shouldn’t have to teach you.” • “You don’t have class and don’t deserve to be here.” He demanded that we “respect” him simply due to his age and aggressively confronted a female guest. Meanwhile, another man—claimed to be a “drunk guest” but clearly close to the staff—slammed doors and provocatively paced around us. The so-called hotel manager, instead of resolving the issue, excused his father’s behavior and refused to address our safety concerns. A female guest was brought to tears, and a 16-year-old boy suffered stress-induced pain. The hotel refused to refund our last night, forcing us to leave at 10 PM. Even after police intervention, they continued to justify their actions.

The host and staff are very friendly and helpful. Delicious breakfast and great ambience. Room is clean and private bathroom is new.

The only thing that bothers us is that the heater temperature in the room cannot be adjusted. Once it’s turned on, the room gets very warm.

Beautiful hotel, config of room was great for the family, not always easy to find in Japan. Beautiful open air o send looking out over Naeba ski slopes, fabulous staff, we had a great week at the Kinta.

Lack of transport option means you need to eat at the hotel, food was excellent, or be prepared to walk to dinner after a day on the slopes.

Clean and tidy. Convenient. Friendly host.

Nothing of the price.

The host were actually quite responsible and experienced in hospitality, even we were late check in, he still quite helpful, thanks for that, the breakfast was not bad in that ski area, just a bit pricey, 2000 yen per one.

The room size was not big it said for 3 person, it only can fit 2 person with luggages, but the view was ok, the onsen was just hot water. The hostel was divided in two building, one is for restaurant and reception with stairs only, one is the main building for rooms, you need to cross a road for breakfast and rent ski gears, the car park area were close but without cover. I was booked the room for one ppl stayed, but my friend joined at last minute when we arrived the hotel late, so eventually 2 persons stayed at the room, we thought just added one extra bed in tatami won't costs too much, and i was fully paid for the room already, so we didn't ask the extra amount...then when we checking out...the extra cost for one person was surprisingly high and unreasonable, it's almost 80% of my booked costs....my friend need to pay extra 49000 yen for stay 4 nights. And the costs for rent snow gears are the same as those ski shop outside and with limited choices, the host suggested a smaller size shoes for my friend that he need to rent a bigger pair in other shop. Also, the tatami bed was not so clean, i had bed bug bites in my back.

The location was ideal, only a 6-minute walk to the slopes. The staff were friendly and accommodating. The facilities were well maintained and the overall feel was very welcoming and comfortable.

Beautiful hotel and the family that runs it are lovely, most welcoming and made our stay a very memorable one! Food was delicious and the room was very comfortable.

None

The owner was amazing. He was very fun and friendly. He liked to share stories and talk with our family. He had a full ski and snowboard rental area for the whole family and was able to fit each person for the slopes.

Lovely and helpful owners and staff. Great ski field view from the room.

The bathroom was very small. 7-8 min walking distance to Naeba South Gate. It wasn’t easy to carry ski gears back and forth.

Excellent location and very friendly, welcoming staff. A beautiful facility, great access to nearby ski resort. Family Friendly. We felty right at home at the Kinta.

A 30 minute taxi/bus trip from the train station at Echigo Yuzawa requires good planning.

We were a ski group of three friends and had a great stay at The KINTA. Staff were friendly and helpful, room was comfortable (we had twin beds and a separate tatami room that had two futons) and the food is delicious! A lot of care and great style has gone into the hotel’s decoration- we loved all the art and attention to detail. The hotel staff picked us up from the Naeba ski resort bus stop when we arrived and also when we departed. We found it an easy distance to walk to the ski lifts from the hotel (in ski boots). You can also walk to the nearby Prince hotel or other places for dinner but make sure you have a least one dinner at the hotel- it was delicious four course dinner (you need to let them know by 5pm the day before if you want to eat dinner at the hotel. The breakfasts were also delicious.