Reviews of The Joint 2 stars
399-9301 Nagano, Hakuba, Hokujo 3020−813, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 April 2025 · Stayed in January 2025
Verified reviewGreat location for dinner/nightlife. Comfy beds. Overall very clean. Parking.
Breakfast was minimalist, but better than nothing. A small fridge in the room would be nice.
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewStaff are nice. Place are clean. Everything is so nice.
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewGreat location. Log fire. Good breakfast. Friendly staff. Jake went straight out and bought new hairdryers when I reported one wasn’t working 😊
Eggs for breakfast would have been lovely. A better option for storing our clothes in the room. Clear the ice/ snow off the back stairs as it was tricky to navigate the steps to access the skis/drying room
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewBeds were comfy n warm. Open space lounge with communal tables and sofas made it a very welcoming place. Breakfast was simple and tasty. Good selection of pastries, muffins, toast, cheese, yoghurt and fruit. A mini oven, microwave, kettle with tea and coffee available in the lounge made the place more comfortable; like a home away from home. Staff were always friendly. The pick up service from the Hakuba St on check in day was very appreciated!! The Joint is also very centrally located to a convenience store, and all the buses that pass Echoland.
Loved the place, would stay again without a doubt.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewLocation was perfect. All staff were welcoming, friendly and helpful. Rooms were always clean. I would stay here again
Reviewed: 17 February 2025 · Stayed in January 2025
Verified reviewAmazing breakfast, very friendly helpful and accomodating staff, location and dorm was excellent. Exceeded all expectations and would definitely recommend staying here.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe breakfast food The lounge room The bath (which our en-suite had) The drying room The pickup-drop off service Helpful staff who speak English Proximity to shuttle bus stops, shops and restaurants
Room was small No mirror near the PowerPoint No English instructions on the heater
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewOur 3rd stay at The Joint. Thanks Jake for looking after us so well.
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe staff were amazing, super friendly and helpful. The accommodation was cozy and I was always comfortable. The other guests were great to be around. We will be coming back when we visit Hakuba again.
The only improvement I could recommend is a second washing machine but that is trivial.
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewNo fuss, easy access to a bus stop and local stores and venues. Staff were friendly and helpful.
A little more storage in the room would have been great but it wasn’t an issue at all. Maybe some more wall hooks.
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe host could have made the guests experience a lot better with interactions every morning and night.
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewThe joint Echoland Hakuba is very central to all dining bars and food… Also very close to Hoppoone.. I myself walked there when there’s a free shuttle bus.. Very beautiful the Japanese Alps!! Love Hakuba..
Nothing really for me to complain about!! The guests in my 6 bed dorm said there was a snorer in the dorm, whom was relocated to another room. Im 46 and shared the dorm with a lot of young kids in there 20’s and the never woke me up after they had drinks with there friends.. Very respectful..
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewGreat Location, easy to get buses to mountains. Staff were friendly and they even had a Nintendo switch for us to play!! Also had a dry room for all your gear
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewStaff were excellent, rooms are spacious and comfortable, common area is cozy and welcoming, location is perfect for accessing the hakuba shuttle bus
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe staff were awesome. The joint was clean and comfortable and the snow was incredible.
That I had to leave so soon
Reviewed: 19 October 2024 · Stayed in October 2024
Verified review