The bed sheet can be more comfortable

Location

Stayed in September 2025

Breakfast choice is limited

Perfect location

Stayed in August 2025

There is no parking or area where I can bring my car to load and unload luggage at this hotel. If you are reaching the hotel by taxi with luggage, you are on your own till you get to the reception which is on the 19th floor. I parked my car at public parking near by and pushed my luggage back and forth. I ended up paying roughly 100UDS ( for the parking ) for the whole duration of my stay. I stayed in the hotel for 2 nights and left my car at the parking for 2 nights.

Location was fantastic. The hotel is located in the heart of shopping and entertainment district so you can reach everywhere on foot basically. The subway and bus station are only steps away. The hotel is new, clean and spacious. The breakfast area is located on the 19th floor with a fantastic view. Menu had few set selections ( Japanese and western ) plus buffet of salads and bread and pastries. This same place turns into restaurant/bar at night. Their wagyu steak is highly recommended. We had a wonderful stay for 2 nights and looking forward to coming back again in the near future.

Stayed in August 2025

Hair dryer is poor quality

Comfortable room size and great location. Building elevator directly link with subway

Stayed in August 2025

It would have been even better if the hotel offer self-help laundry as an option.

Great hotel. Would like to be back.

Stayed in August 2025

We wish the free lounge could open for longer. It closes at 10pm. It would be fantastic if it was open 24 hours. But this is not what I don't like. Just a recommendation.

We really like the location. Conveniently located just above the Tenjin Station, the lobby has a spectacular view of the sea and the city. Room was clean, staff friendly.

Stayed in August 2025

Breakfast choice is limited

Everything is very good from the location to the staff.

Stayed in June 2025

If an on-site onsen is available, this hotel will be more than perfect!

I requested rooms nearby despite booking 2 rooms of different style. The hotel is very kind to help arrange. I can see from details they do it with heart and treat guests with respect. They offer help effectively. Totally enjoy the lounge at 18th floor too! The snack and drinks are nice.

Stayed in June 2025

Staff could appear a bit cold , could be due to language issue

Location, cleaniness

Stayed in July 2025

Nothing

Brand new and modern

Stayed in July 2025

Rooms are a bit small for this price range.

Great location with a beautiful view and excellent staff. They even offer a lounge which is nice to work in and enjoy complementary drinks.

Stayed in June 2025

Location is excellent.

Stayed in May 2025

Not enough pillow options

Great breakfast options. Great facilities, location and all the staff are very helpful.

Stayed in May 2025

The lobby is on the 19th floor with rooms on the floors below. From the outside, we had to take one elevator to the lobby and then another one to the room. It was fine after we got used to it. The lobby has a beautiful view.

The location above the train station was very useful. There were lots of shops and restaurants nearby.

Stayed in May 2025

Staff seemed not adequately trained. My key card didn’t work when I checked in, only to find out that the staff had given me the wrong room. I went to the lounge in the afternoon and asked the staff to help clear the used cups and plates on the coffee table, but they did nothing and I have to put them aside by myself.

Newly opened, spacious and well appointed room, direct access to subway, lots of department stores and shops nearby.

Stayed in May 2025

Suggestion: The hotel could consider providing a “Clean Room” magnet or another method to let staff know when cleaning is requested.

The Hotel is new open and it was an excellent stay during these dates. The location is very convenient—co-located with Tenjin Metro Station, and the signage clearly guides you to the hotel. The room was clean, comfortable, and spacious. It was also very quiet, and the bed was extremely comfortable, making it perfect for rest. The reception is located on the 19th floor, and you can take the elevator directly from the station B2 to the 19th floor, then transfer to an internal elevator to reach your room level. Highly recommended for your stay in Fukuoka Tenjin.

Stayed in May 2025

Excellent location & clean!

Stayed in May 2025

No parking. I have to walk 5~10min. nearby, also there are no place for unloading baggage in front of hotel. If it's your first time visiting, you might have a hard time finding the hotel door. The lobby is on the 19th floor of the building, and the rooms are on the 10th to 18th floors, so to get to the rooms, you have to go to the 19th floor first and then take a different elevator. This can also be a hassle. There is no way to go straight to the rooms.

Perfect location for shopping, you have everything within 1 min. distance. It was very clean as it had only been open for about a week, expecially bedding quality was extreamly good. The view from the 19th floor lobby is amazing.

Stayed in April 2025

There is no drop off at the hotel location. It was raining on the day when I depart, I was told by the staff that I will be in the rain when I board the taxi to the airport, not a nice departure experience. Secondly the hotel is generally clean but spotted a big cockroach outside the vending machine and I informed and show them the photos, they were just surprised and didn't follow up with me on any course of action.

The location and breakfast were very good.

Stayed in June 2025

My room can see a construction site in the vicinity of the hotel. We heard construction noise since 8am on weekdays. The bed is not comfortable, the pillow is too soft.

The location is good and can directly access to the MTR and the department stores and shopping malls via the basement level. Many restaurants are located nearby. The game centres are located within 10 min walking distance.

Stayed in June 2025

The only issue I had is that I wasn't made aware of the construction going on outside of the initial room that I booked. Right below the room with the view is ongoing construction that starts around 5am and goes into the night. The first night I slept for only a few hours and was miserable in the morning, but they did change my room for me. This construction is probably in it's infant stages as of writing this, so keep that in mind when booking.

I really enjoyed the hotel in it's entirety. Overall, I think it was one of the better hotels I have stayed in while in Japan. The breakfast buffet was a little lacking but everything was delicious. The room I was initially given did have a great view. Both rooms I stayed in were pristine and comfortable. When I asked to change rooms, they accommodated me.

Stayed in May 2025

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Stayed in August 2025

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Stayed in August 2025

There are no comments available for this review

Stayed in August 2025