Reviews of Hotel Trusty Nagoya Shirakawa 4 stars
460-0008 Aichi, Nagoya, Naka-ku Sakae 2-7-13, Japan
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewPositive experience overall. The room was spacious and had all the necessary amenities for a comfortable stay. Located in a nice neighborhood, with both Family Mart and 7-Eleven conveniently just around the corner.
Spacious & Convenient
Thank you very much for staying with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again in the future.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was clean, spacious and had all the amenities needed
The Laundry room is hot and boiling and the washing machines are not that great
Thank you for staying at Hotel Trusty Nagoya Shirakawa. All of our staff are pleased that you had a comfortable stay in your room. However, we apologize for any inconvenience caused regarding the air conditioning and facilities in the laundry area. We will consider ways to improve this. Once again, thank you for your valuable feedback. We look forward to welcoming you back again. Hotel Trusty Nagoya Shirakawa
Thank you for staying at Hotel Trusty Nagoya Shirakawa. All of our staff are pleased that you had a comfortable stay in your room. However, we apologize for any inconvenience caused regarding the air conditioning and facilities in the laund… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt's not so close to the station (bus or train) but in small walk distance. The room was spacious and nice, clean and the bed comfortable.
Thank you very much for staying with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again in the future.
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe worst hotel of my 20-day trip to Japan. By far one of the most expensive stays, yet also the dirtiest. The carpet was so sticky my feet felt glued to it. The air reeked, and there was dust everywhere. Breakfast? A sad box you’re told to eat in your room — but the room is so filthy you can’t even imagine eating there. Sleeping was just as unpleasant. Don’t be fooled by the photos or the price. This place is overpriced, filthy, and uncomfortable. Avoid at all costs.
The worst hotel of my 20-day trip to Japan. By far one of the most expensive stays, yet also the dirtiest. The carpet was so sticky my feet felt glued to it. The air reeked, and there was dust everywhere. Breakfast? A sad box you’re told to eat in your room — but the room is so filthy you can’t even imagine eating there. Sleeping was just as unpleasant. Don’t be fooled by the photos or the price. This place is overpriced, filthy, and uncomfortable. Avoid at all costs.
Dear customer Thank you for your stay and your review. We are sorry that we were unable to provide you with a non-smoking room, even though you strongly requested one at check-in.(your reservation is smoking room type) I apologize for inconveniencing you with the smell by showing you to the smoking room, as you dislike tobacco. We want you to understand that if you reserved a non-smoking room, we will definitely prepare a non-smoking room for you. We also made every effort to arrange for ozone deodorization so that you could feel as comfortable as possible. Since it uses steam, there may have been moisture on the carpet in the room. We offer a breakfast of Nagoya's famous tenmusu bento box, which you can enjoy in your room. We are sorry that you are not satisfied with them, even though many of our customers are pleased with them. We hope you will stay with us again and reserve a non-smoking room. You will surely be satisfied with our non-smoking rooms. We look forward to seeing you again soon. Hotel Trsuty nagoya shirakawa Front
Dear customer Thank you for your stay and your review. We are sorry that we were unable to provide you with a non-smoking room, even though you strongly requested one at check-in.(your reservation is smoking room type) I apologize for in… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe room was really big compared to other hotels in japan 🫶🇯🇵 staff was really friendly. really enjoyed my stay in nagoya! right on the left was a family mart and on the right a 711 which was really nice to have a konbini close by..
train station was pretty far away in my opinion but overall really nice hotel
Thank you for staying with us. We are very pleased to hear that you enjoyed your stay. We look forward to seeing you again.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything was perfect except breakfast.
The bento box breakfast we didn't like it much. We would have preferred a buffet breakfast.
Thank you for choosing our hotel. We apologize for any inconvenience caused by the lack of a buffet breakfast at . There are cafes and restaurants nearby, so please feel free to use them the next time you stay with us. We look forward to welcoming you back to our hotel.
Thank you for choosing our hotel. We apologize for any inconvenience caused by the lack of a buffet breakfast at . There are cafes and restaurants nearby, so please feel free to use them the next time you stay with us. We look forward to w… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewClean and comfortable room.
The room was a little dark.
Thank you for your stay and review. We have darkened the rooms so that our guests can rest comfortably. We have desk lamps available for rent, so please ask at the front desk if you would like one. We look forward to having you stay with us again.
Thank you for your stay and review. We have darkened the rooms so that our guests can rest comfortably. We have desk lamps available for rent, so please ask at the front desk if you would like one. We look forward to having you stay with us… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe facility was clean and the check in/check out process was very easy. The front desk staff was very helpful in booking a massage. The masseuse did not speak any English, but we were able to communicate via Google Translate well enough.
The hallways were warm at times, they opened the windows to circulate exterior air through the interior hallways in the middle of the summer heat.
Thank you for using our massage service. We also appreciate your kind words about our front desk staff and massage service. We may leave the windows in the hallway open to allow ventilation during cleaning. We will consider improving this in the future.
Thank you for using our massage service. We also appreciate your kind words about our front desk staff and massage service. We may leave the windows in the hallway open to allow ventilation during cleaning. We will consider improving this i… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewClose to the station and convenience store. Great service from staff.
The room smell like cigarettes although it was a non-smoking room. It was the first smell when walking in the room.
Thank you for your stay and thank you for taking the time to write a review We are sorry to hear that you were concerned about the smell in your room We take measures as a hotel, but at this time of year, many people are concerned about various odors due to the humidity We apologize for any discomfort you may have experienced. Please visit Nagoya again if you feel like it. See you again!
Thank you for your stay and thank you for taking the time to write a review We are sorry to hear that you were concerned about the smell in your room We take measures as a hotel, but at this time of year, many people are concerned about … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe rooms were great, spacious with all the necessary amenities. Beds were comfortable. Hotel situated a few minutes walk to train station and Science Museum. Convenience stores and restaurants are a very short walking distance.
Nothing.
Thank you for your stay at our hotel. We are happy if you had a comfortable stay. We look forward to seeing you again.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified review