Nil

Very new property, room was clean and comfortable, buffet was great with lots variety of food and drink, the most attractive is the outdoor onsen, superb view, waterpark was also fun!

Stayed in September 2025

No

Have many facilitates for family

Stayed in August 2025

Parking facilites are quite full, need to walk without covered walkway

Many recreational facilities like swimming pools, spa, water slides pools which are free to hotel residents Some other fee charged facilities like bowling, darts, kids play area, table tennis are also available

Stayed in July 2025

The newly built hotel we stayed in recently are not as roomy (with tatami floor) and Japanese traditional feel as it was before. The bathroom is a bit small, compared to the past rooms. We felt like staying in typical, modern hotel environment. The cost does not include using the hot springs bath, which is 250 yen per day, per person (which is only about 1/10 of what it’ll cost for non-hotel guests.

In the past, we’ve stayed at Beppu Suginoi most of the time. We enjoy the infinity hot springs, varieties of all you can eat food services (breakfast and dinner included), and great view of Beppu bay and city. They added an hour limit on all you can drink alcoholic, even though we don’t consume that much alcohol. There are other fun stuff to do at the facility such as outdoor pool, Game Center, and bowling alley which is great for kids to have fun.

Stayed in April 2025

Thank you for the staff's great service! 👍🏻

Staff were very attentive, helpful, and friendly, making my family's stay comfortable and enjoyable. Good facilities, buffet spread and choice of drinks.

Stayed in May 2025

Nothing in particular but things to keep in mind - Open air onsens is truely an outdoor experience - so it feels like people can see you. - The arcade game and bowling is not free, it is a paid per use service - Although the buffet has a lot of choice, I wouldn't eat it more than 2 nights. It is delicious for a first time stay - I could see myself getting tired of eating the same thing several days. Basically the menu is recycled - at least for my 2 night stay in March 2025. - You need to take ticket and queue to be allowed into the dining hall. This contrast with other hotel that I have stayed where you are given a ticket allocated with a time slot i.e. an appointment. There is pro and con to Beppu Suginoi system, the con is that there is waiting, up to 15 min. It didn't felt long at all. Just be prepare to wait. The pro is that anyone can just rock up and have a table. Under any situation, you are allocated 100 min of eating time, in which afterward, based on self-discipline, you need to vacate your table. Your table will be marked with the time you started to remind you of this. - The Sora-kan entrance can be easily missed for those that has never been or don't know where it is located. We missed the entrance and drove right past it. The traffic controller - working for the Hotel were not particularly helpful as we didn't speak Japanese and they did not understand English.

- A true 4 star hotel that is modern, beautiful view of the bay - Roof top features a panoramic onsen with indoor and outdoor experience - There is two outdoor onsen to choose from (Tana yu & Sora yu) - they are in different buildings. Staying guests are entitle for free unlimited access to both. It felt surreal in the cold 4-6C evening of Spring. I could see smoke rising from the bath waters. - Excellent wifi - The Sora Kan buffet (breakfast and dinner) was a good choice of food featuring Haagen Dazs ice cream, chinese, westen and japanese cuisine - There is a arcade and bowling center (paid) - Free shuttle service for guests complimentary from the Beppu station (did not use) - Excellent view of the mountain, very quite and relaxing environment to unwind - There was a staff that speak Cantonese, a Nepalese waiter, belle girl/boy looks like there is diversity in the staff - perhaps the company suggesting has a good EDI policy. - Room supplied Yukata for Onsen, lots of size to choose from - The reception hall has lots of vending machines and very well decorated/modern feel - NIght show available for kids, projection shows/events - Outdoor pool (heated) available for guests, open until quite late when we stayed there - Lots of locker in pool and onsen - The hotel feature a LIVE headcounts estimate of how crowded each of its facility. Like, it will tell you that it may be croweded in the Women Sora-yu but little crowd in the Male Sora-yu onsen. These LIVE headcounts are projected on the TV of your room, or in big LCD TV in the reception hall. This informs how busy and crowded each facilities are. I think that is pretty cool. - Quick check-out experience. Seamless check-in. - Ample of free parking - managed by the Hotel in close vicinity. We parked in P3, which is a parking building with roof cover.

Stayed in March 2025

Food varieties are same in three nights

High quality food

Stayed in March 2025

The view from the room where we stayed was not good due to the Aqua facility located by the window.

Very excellent hot spring (onsen) facility with nice location and panoramic view and very fantastic hot spring swimming pool made us our stay very memorable and enjoyable. Buffet Breakfast and Dinner were also very diverse and delicious.

Stayed in February 2025

Nothing

Ocean view was awesome

Stayed in March 2025

Nil

Everything is perfect; room, bed, onsen bath, dinner and breakfast 😋

Stayed in March 2025

Great location amazing room and onsens good buffet breakfast

Stayed in February 2025

A 4 person room is just put four bed in a double bed room. There is no different is the size. Payment is double for same size of room. The infomation addressed in the internet is UNCLEAR. Buffet dinner is good, but there is no change in the following day.

Stayed in January 2025

N/A

Food and entertainment. And the customer service

Stayed in January 2025

None

Great vacation for family

Stayed in January 2025

Nothing

Good buffet and hot springs

Stayed in December 2024

Great facilities

Stayed in December 2024

buffet dinner need more green

onsen is wonderful

Stayed in December 2024

Nothing. It was perfect.

Breakfast and dinner was awesome. I definitely would go back when possible.

Stayed in December 2024

When I visit, there's road work so the smell is not good n traffic also

I like the size of bed n sofa also I really like breakfast foods, there's many kind n delicious 😋

Stayed in December 2024

I think a family was staying in the room next to mine so it was quite loud. Also, there were no reservation signs in the bath stalls at tanayu but none at sorayu - maybe this was why a lot of people “reserved” them by leaving their belongings in the stalls, which was a nuisance at busy times because people had to wait for them to open up while there were empty stalls that were “reserved.” I hope the property can clearly guide people regarding this matter.

Loved the food options as well as the facilities. Everything was very clean and well cared for.

Stayed in December 2024

The price and the onsen. The onsen amenities such as the pail need to be cleaned.

Good thing that for the r price I paid for the hotel, it comes with free breakfast and dinner which is quite comprehensive in terms of food offering

Stayed in December 2024

Dinner is very good.

Stayed in December 2024

Nothing

Onsens are wonderful and very big, I can see the full view of Beppu. Breakfast and dinner are great with many choices.

Stayed in November 2024

Property itself has many buildings & is huge. Its also situated on a hill, so ur best bet - take free shuttle from Beppu station to hotel and vice versa. Sometimes the shuttle times wont match with your schedule - just take the taxi to beppu kitahama (bus terminal for mostly outer cities/ local buses go to beppu station west). No constraint on time - you can take free shuttle to beppu station/ take JR or local buses from eki nishiguchi (station west exit) OR walk 10-15 min to bus terminal (kitahama) from beppu station.

Everything about the stay was comfortable. Once you’re inside the resort, you dont have to worry about anything: Food is taken care of. Onsen is taken care of (yukata/ all bath products and towels provided at the onsen/ literally just need to bring undergarments and some cash because you want to quench ur thirst after onsen). I didnt want to leave the hotel and just onsen 2x a day 😂 The highlight is Tanayu, the main onsen with AMAZING ocean views and just fresh air while bathing outdoors! (I did stay in Sorakan/ had access to Sorayu - good quieter alternative/ great outdoor tub with surround ocean views/ but Tanayu just has a place in my heart) Few times I did want to leave the hotel - i just went down to lobby and asked them to call a taxi - yes, there is a free shuttle to/from Beppu station but sometimes you’re in a hurry or just lazy. (Keep in mind, transportation/ taxi costs ARE very expensive in Japan.) Was under 2000 yen to closeby places like don quixote (on the way back, short 10 min walk to beppu station & took shuttle back).

Stayed in November 2024