Short walk to Asakusa and the Hibiya Line, easy to get around Tokyo from Ueno to Ginza. The staff was friendly and really helpful when I had some package delivery issues.

Stayed in July 2025

The room is quite small. Not very convenient if you have a large luggage.

The location of this hotel is pretty good. There are two metro stations in walking distance. The staffs are friendly. The room is nice and clean.

Stayed in June 2025

No complaints

Nice room in a good location, fairly close to subway station. More spacious that most Tokyo hotel rooms I've stayed in before. Friendly staff and good value.

Stayed in May 2025

nothing really.

The room is clean, the hotel provide a lot of essential stuffs at the lobby for you. The room is small but expected because this is Tokyo. It is closed to a few train stations, very convenient. Also, close to T-CAT if you need to take airport bus.

Stayed in May 2025

Room had an odour as windows can't be opened.

Excellent location and nice staff!

Stayed in April 2025

Nothing

Good

Stayed in March 2025

The location is a bit far from all main tourist areas and attractions

It looked like an older hotel from the photos but in the end it was absolutely up to standards! Check in was easy and the staff very nice. I liked that you could pick free amenities in the hall rather than having them in the room, which feels way less sustainable. The neighborhood was very quiet but well connected.

Stayed in March 2025

Very good hotel with decent price. Tasty breakfast.

Stayed in March 2025

The breakfast was ok. The room could benefit from more storage

Really good location (close to two/three metro station), lots of supermarkets and restaurants nearby. The room was tidy and quiet, the bed was confortable.

Stayed in March 2025

Breakfast spread can be better

Staff very cooperative . Rooms have most of the amenities

Stayed in March 2025

I tried their breakfast for 1 day only and I'm glad i did so. It was average.

Location is fantastic. A 3 min walk to Suitengu-mae station, which also has an underground passage way to TCAT. Room and toilet were very clean. The bed was comfortable. Overall, a pleasant stay.

Stayed in March 2025

The room was tiny but that is to be expected from this type of the hotel. The building is a bit weird, it is a hollow square with rooms in the edges, so the room door went outside (though technically inside the square), and to reach the reception or breakfast you had to freeze outside for a bit waiting for an elevator. Won't be a problem in warmer months, was uncomfortable in winter though.

Very convenient and quiet location, close to several subway lines, easily accessible from both airports, and a solid business hotel in it :) Staff speaks English, and they can send your luggage with Kuroneko if needed

Stayed in February 2025

Not much obvious stuff to do nearby but then thats not what I chose if for...

Smallest of all my rooms in Japan but the only hotel that I could see anything out of the window from ! (i had emailed and asked for help with this!) Hotel felt a bit worn but it was comfy and everything worked well. Very quiet location, felt like a business district but I chose it because it was an easy walk to the TCAT transit hub for Limo bus to airport.

Stayed in February 2025

The mattress in my room was uncomfortable, can feel that it is a well used mattress in need of a new one.

The staff were attentive, excellent, friendly and helpful especially with our double reservations. The room was spacious enough for a family of 3, clean and have necessary items provided. Few minutes walking distance to several subway lines/stations including an Airport bus terminal. Lots of places to eat and shop.

Stayed in January 2025

The room is fairly small, so it was tricky to place our luggage in a way that didn't obstruct our path when trying to move from one spot to another. There's a desk provided, but the television set (which we didn't use) ended up taking up a lot of desk space, so it was a little cramped. But this seems to be the norm in many Tokyo hotels. At any rate, this was only a minor problem.

The room was well-equipped with fresh towels, kettle, slippers, and even an electric cord extension in case you need more outlets. The humidifier in the room was a godsend for our cold-related symptoms. There's an amazing array of amenities in the hotel, ranging from coffee, tea, toiletries. You can pick these up freely in the lobby. We were also able to borrow an umbrella at the front desk on a rainy day. Because we visited sometime around the beginning of the year, the hotel also put out some free candy and plum kelp tea celebrating the Snake zodiac for guests. The candy and tea also came with omikuji, slips of paper telling your fortune for the new year. I thought this was a very attentive gesture on the part of the hotel. The hotel is located close to several subway lines, making moving around Tokyo easier. There are also several restaurants and convenience stores nearby. The staff are kind and helpful. Would stay here again.

Stayed in January 2025

The hotel is well located , near station . The staff is very kind . There are two options for breakfast - European and Japanese.

Stayed in January 2025

I underestimated the size of the room.

Aircon cool mode even during winter Cheap considering Tokyo Near metro station Free face sheet mask

Stayed in January 2025

Everything good

Wifi worked properly, a lot of amenities at the reception. We reserved a small room but it was enough for us, we spent most of the time around the city. Comfy bed, you can also ask for extra pillows. The staff is friendly and you also have a couple on conbini around the corner.

Stayed in December 2024

Nothing.

Breakfast was great. You could choose a western or japanese "set meal" that would change every day which basically consisted on some fish, miso soup and salad or some meatballs, eggs and sausages. Also, to complement that, you had the buffet (cereal, bread, fruits). Even though most japanese hotels give you free stuff like skin care, hairbands, toothpaste, etc, Sotetsu would also give you face masks or even bath salt to have a nice bath. Also the location was 20 mins away from Tokyo station (walking) or just a few blocks from other metro lines which makes it easy to travel anywhere.

Stayed in November 2024

The room got really cold because of the atrium and the fact that there was a small gap under the door where the cold air could get in.

The staff was very helpful, professional and all in all great.

Stayed in December 2024

Very small room. The music during breakfast is unsuitable.

Great location in quiet area, convenient transport connection to the Haneda airport, not so various but good breakfast, responsive staff. There are many useful things at the hotel.

Stayed in November 2024

The window can’t fully open. And the room is tiny which is common in Tokyo.

It is located in a neighborhood which is quiet. Close to two subway station, many convenience stores nearby. Staff are helpful and friendly. I like they provide all the toiletries in the lobby and you can get whenever and whatever you need.

Stayed in November 2024

Rooms are tight.

Excellent neighborhood, lots of restaurants and easy access to several subway stations.

Stayed in October 2024

1) Smoking Room is not available

1) Water Pressure is great! 2) Train Station is fairly nearby

Stayed in October 2024