Reviews of Sotetsu Fresa Inn Nagoya-Shinkansenguchi 3 stars
453-0015 Aichi, Nagoya, Nakamura-ku, Tsubakicho, 19-16, Japan

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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI love how caring the staff were. We were in Nagoya at the beginning of August, the temperature was extremely hot one of the staff gave us one of these cooling towels when we were checking in ❤
The bathroom had was a step below the bedroom which we weren't aware of. So be careful!
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We would also like to express our sincere gratitude for taking the time to provide us with your valuable feedback despite your busy schedule. We are honored that you were satisfied with the service during your stay. We will continue to strive to ensure that our guests can relax comfortably. We will share the feedback you provided with the relevant department and use it as a reference for improving our services in the future. If you have any other comments or suggestions, please do not hesitate to let us know. We look forward to welcoming you again in the future. Sotetsu Fresa Inn Nagoya Station Shinkansen Exit, Shinoda
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We would also like to express our sincere gratitude for taking the time to provide us with your valuable feedback despit… Show more
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewlocation was close tho the station, also a seven-eleven around the corner. clean rooms and bathrooms. We also got face-masks, toothbrush, coffee, tea, shower caps, ... Since we were always gone early and came back late, we were happy the place was so clean and secure.
We would like to express our sincere gratitude for choosing Sōtetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We also appreciate your kind words and would like to express our gratitude once again. We are very pleased to receive your praise regarding our facilities. We will continue to strive to provide a comfortable space and better service for our guests. Thank you for taking the time to share your valuable feedback despite your busy schedule. We look forward to welcoming you again in the future. Sotetsu Fresa Inn Nagoya Station Shinkansen Exit, Yoshikawa
We would like to express our sincere gratitude for choosing Sōtetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We also appreciate your kind words and would like to express our gratitude once again. We a… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewClean, comfortable beds
Bit of a poor quality breakfast.
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We are grateful for the many kind words you have given us regarding our staff's service. We will share your comments with our staff immediately and use them as motivation for future improvements. We will continue to strive to provide a comfortable space and better service for our guests. Thank you for taking the time to provide us with your valuable feedback despite your busy schedule. We look forward to welcoming you back soon. Sotetsu Fresa Inn Nagoya Station Shinkansen Exit Yoshikawa
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit from among the many hotels available. We are grateful for the many kind words you have given us regarding our staff's service. We will share your comments… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewTerrific free breakfast. Close to Nagoya station.
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We also appreciate your feedback after your stay. We are relieved to hear that you were satisfied with your stay this time. Your kind feedback serves as a driving force for us, and we will continue to strive to provide even greater satisfaction. We will work together as a team to offer hospitality tailored to your needs. We will continue to strive for further service improvements, and we sincerely look forward to welcoming you again in the future. Sotetsu Fresa Inn Nagoya Station Shinkansen Exit, Shinoda
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We also appreciate your feedback after your stay. We are relieved to hear that you were satisfied with your stay this time. Your kind feedback serves as… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBreakfast was so good
Nothing
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We would also like to take this opportunity to thank you again for your valuable feedback. Thank you also for your feedback on our breakfast. Nagoya is a popular city for its food culture, and we are constantly improving our breakfast to make it more enjoyable for our guests. We will continue to strive to improve our services to the satisfaction of our guests, so please visit Sotetsu Fresa Inn Nagoya Station Shinkansen Exit again when you come to Nagoya. Thank you very much for your valuable feedback. We look forward to welcoming you again.
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We would also like to take this opportunity to thank you again for your valuable feedback. Thank you also for your feedback on our breakfast. Nagoya is a … Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewA very nice hotel, minutes from Nagoya station. The room was quiet on a top floor, as we requested.
Everything was good
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We hope you will use our hotel as a base for sightseeing next time. We are glad to hear that you are satisfied with our facilities. We will continue to strive to improve our services to create facilities that will satisfy our guests even more in the future. We will continue to make every effort to provide you with even better service in the future. We sincerely look forward to welcoming you again. Sotetsu Fresa Inn Nagoya Station Shinkansen Exit Shinoda
Thank you very much for choosing Sotetsu Fresa Inn Nagoya Station Shinkansen Exit. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We hope you will use our hotel as a base f… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWithin close proximity to Nagoya Station, this hotel boasts of clean rooms and delightful staff. Check in and out procedures are easy, and guests can help themselves to the toiletries and other items at lobby. An extra boon is the availability of a laundromat within the premises, plus microwave, vending machines and a lounge for guests' use. Overall a great accommodation for accessibility and convenience.
Thank you very much for choosing Sotetsu Fresa Inn Nagoya-Shinkansenguchi. All of us at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit are very pleased to receive your many compliments. Your warm words are our greatest encouragement. We will continue to strive for improvement to live up to your kind words. We will continue to strive to improve our services to better serve you and your guests. We sincerely look forward to seeing you again. Thank you for taking the time to write this message.
Thank you very much for choosing Sotetsu Fresa Inn Nagoya-Shinkansenguchi. All of us at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit are very pleased to receive your many compliments. Your warm words are our greatest encouragement. We w… Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewOne of your lady's staff!
Room is so smal.l No view on the facing of the next building!
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit among many hotels. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We are very honored that you were satisfied with our services during your stay. Our staff will continue to make every effort to ensure that our guests can relax and enjoy their stay with us. We will share your comments with the department in charge and use them as a reference to improve our services in the future. If there is anything else that you would like to tell us, please do not hesitate to let us know. We look forward to welcoming you again! Sotetsu Fresa Inn Nagoya Station Shinkansen Exit Yoshikawa
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit among many hotels. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We are very honored th… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe property is clean and the staff are outstanding. It is located about 10 minutes walking to Nagoya Station.
The rooms are great for a short layover but simply too small to stay multiple days. No place to sit and relax except on top of the bed. I’m a small person and it felt too small even for me.
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit among many hotels. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We are very honored that you were satisfied with our services during your stay. Our staff will continue to make every effort to ensure that our guests can relax and enjoy their stay with us. We will share your comments with the department in charge and use them as a reference to improve our services in the future. If there is anything else that you would like to tell us, please do not hesitate to let us know. We look forward to welcoming you again! Sotetsu Fresa Inn Nagoya Station Shinkansen Exit Shinoda
Thank you very much for staying at Sotetsu Fresa Inn Nagoya Station Shinkansen Exit among many hotels. We would also like to thank you again for taking time out of your busy schedule to give us your valuable feedback. We are very honored th… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified review