Not applicable. It was ideal for our needs.

Location was perfect for our planned trip out to the Yamaha Factory. Right next to the station, small but comfortable room, handy breakfast in hotel but surrounded by outlets if you wanted to eat out. Very helpful staff too.

Stayed in June 2025

I thought I was going to have another "zairyuu card" issue, but I was able to side-step it. There are check-in machines, but the front desk lady beckoned me over and asked for my passport. I said in Japanese, "I don't carry my passport." She then asked for my zairyuu card, which they're NOT supposed to do. A hotel in Kyoto is currently being sued for demanding to see the card from a guest, so I was surprised other hotels haven't caught on. Anyway, I was clearly annoyed by her question, and said rather curtly in Japanese, "I'm not a tourist." After that, she backed off and told me to go to the machine and check in. Not the friendliest hotel staff I've met.

The location is excellent--just on the right side after exiting the station. There are a ton of restaurants and shops nearby. I upgraded to a corner room, which was nice. The bed was big and comfortable, and the room was clean. I'll stay here again if I'm in Hamamatsu.

Stayed in June 2025

An odd entrance and lobby arrangement.

Excellent location for near to station and buses taxis for getting around Hamamatsu.

Stayed in March 2025

Too smal room for travelers with medium/large suitcases.

Good breakfast and the best hotel for whom use Hamamatsu station (with small suitcases).

Stayed in November 2024

Modern, clean, right next to station and convenience store. Great breakfast !

Stayed in July 2024

None

Clean and comfortable, very accessible to the train station.

Stayed in July 2024

Nothing, it was all good. The room is slightly smaller than others we’ve stayed in and your view might be a brick wall but it’s just a bed for a night and it was very comfortable.

It’s literally 50 metres from the train station but very quiet unless you have the window open and you’ll hear the occasional whoosh of a train passing. The room was very clean and the bathroom was spotless. The TV has movies for free so I watched Fast n Furious 10 and Cocaine Bear. The staff were fantastic and breakfast was very filling and high standard. There was an offer of free rice and curry for dinner but we had dinner at a place directly across from the hotel which had baked potatoes, calamari,and some of the best food we’ve enjoyed during our 6 weeks in Japan. I’d stay here a second night just to go back to that restaurant again!

Stayed in May 2024

The arrangement of the room is a little awkward. The window, if opened, will be susceptible to traffic noise in the very early morning. But once shut, the acoustic seal works wonder.

It's towards the south of the station so definitely some short walk towards the main spot on the north side. The lobby is at the highest floor so do take note. The staffs at the lobby and the breakfast lounge are really polite and helpful. There are few nice dining spot around.

Stayed in April 2024

Clean room.Good breakfast.

Stayed in April 2024

Very close to the station Eco cleaning services which means the staff won’t enter the room unless on designated cleaning days!! But the good thing is even though no cleaning, they provide towels n other amenities daily (hang on the door) so don’t hav to call the lobby every time… breakfast choices were quite decent n tasty.

Stayed in December 2023

Old carpet in rooms and hallways

Stayed in August 2023

It would have been nice to have a luggage rack to place bags.

Super convenient stay. This was a pass-through location for us and we were hoping to see one or two things in town, but we ended up doing laundry instead. This was the perfect place to catch up and refresh. The breakfast buffet, vending machines, laundry machines, and money exchange in the hotel were so nice to have. While the accommodations weren't anything special, it was nice to have all the basics at hand. The view out the window was nice too- close enough to see the train station hustle and city activity. Food was also easy to find around the hotel. There are a lot of gyoza places too!

Stayed in May 2023

none

location

Stayed in April 2023

The equipment in the room is old.

Near Hammamatsu Station.

Stayed in May 2023

I’m not quite sure how the property got 4stars. although the service is good and they do clean the place thoroughly it is definitely dated and quite shabby. I would have thought this was a nice 3star hotel. not quite the luxury you expect from 4stars

The property has everything you need and right next to the station. They clean the rooms every day, give fresh towels, pj’s and slippers provided. Coin laundry, ice machine & vending machines all on site. Free curry available on the evening was really tasty.

Stayed in May 2023

There is a coin laundry. The location is ideal. Good breakfast.

Stayed in March 2023

It was too close to the station so I could hear the sound of the train passing

Friendly staff, clean place, good breakfast, great deal.

Stayed in November 2022

It's fairly clean. The station is just there and also a 7 eleven.

Stayed in February 2023

The room was a bit small, but the bed was comfy and the room was very clean! I liked how there was coin laundry available, the machine washed and dried in the same machine and you could enter a passcode to keep your laundry safe. However, there was only a few laundry machines.

I chosen Hotel Sorriso, because it is located close to Hamamatsu Station. I was in Hamamatsu to visit a friend. The staff spoke decent English and were very welcoming! There was a buffet style curry dinner and breakfast in the hotel's dining area, both of which were very delicious, I was surprised by the quality of the food and how well it was presented! There is plenty of shopping and dining nearby.

Stayed in November 2022

Parking was a bit confusing at the start as I did not know where to park. Fyi they have a small lot they own behind the property and they will tell you which spot to park in.

Right by JR station!

Stayed in May 2025

None

Location, clean and friendly staff

Stayed in November 2023

None

Location, clean and friendly staff

Stayed in November 2023

Staff very friendly

Stayed in July 2023

the place is small and the room is not nearly was you would expect to see out of a 4 star hotel

nothing really

Stayed in June 2023