Reviews of Smile Hotel Shizuoka 3 stars
420-0858 Shizuoka, Shizuoka, Aoi-ku Denma-cho 23-5, Japan
Loading
Guests also reviewed these properties:
Kapaa, United States
Louisville, United States
Kula, Turkey
Aley, Lebanon
Rayong, Thailand
Olimp, Romania
Port Carling, Canada
Penzance, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewValue for money, friendly staff and free breakfast.
Musky smell along the corridor and room is very cramp for standard type. Took us some time to get used to it.
Thank you for using Smile Hotel Shizuoka. We appreciate your valuable feedback. We will use your feedback to improve our hotel operations in the future. We will continue to work hard to be a hotel that is loved by everyone, so we hope you will continue to support Smile Hotel Shizuoka. All our staff look forward to seeing you again. *Breakfast is available for an additional fee.
Thank you for using Smile Hotel Shizuoka. We appreciate your valuable feedback. We will use your feedback to improve our hotel operations in the future. We will continue to work hard to be a hotel that is loved by everyone, so we hope you w… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 18 June 2024 · Stayed in June 2024
Verified reviewStaff was very helpful and all the amenities were provided. Location was not too far from the station and had quite a few shops around.
The pillows and beds were quite hard. Toilet was very loud and flushed whenever you sat down. Breakfast was before 9:20 which is very early.
Thank you for staying at Smile Hotel Shizuoka. We appreciate your valuable feedback. We will use it to improve our hotel operations. We will continue to strive to be a hotel that is loved by everyone, so we hope you will continue to support Smile Hotel Shizuoka. All our staff look forward to welcoming you back.
Thank you for staying at Smile Hotel Shizuoka. We appreciate your valuable feedback. We will use it to improve our hotel operations. We will continue to strive to be a hotel that is loved by everyone, so we hope you will continue to support… Show more
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 April 2024 · Stayed in March 2024
Verified reviewReviewed: 10 April 2024 · Stayed in April 2024
Verified reviewNot much… staff were very helpful
Rooms too small, no air con (which is a must) only heating worked. This hotel has past its prime.
Thank you very much for using Smile Hotel Shizuoka. We would like to work hard to create a better hotel based on customer feedback. Thank you for your continued support of Smile Hotel Shizuoka. All of our staff look forward to using your service again.
Thank you very much for using Smile Hotel Shizuoka. We would like to work hard to create a better hotel based on customer feedback. Thank you for your continued support of Smile Hotel Shizuoka. All of our staff look forward to using your se… Show more
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewHelpful staff
The bathroom smelled like urine and there was mold in the corner of the room. Room was very small but expected from this type of facility.
Thank you very much for using Smile Hotel Shizuoka. Thank you very much for your valuable feedback. We will utilize the information in our future hotel operations. We will continue to strive to be a hotel that is loved by everyone, so we look forward to your continued support of Smile Hotel Shizuoka. All of our staff look forward to using your service again.
Thank you very much for using Smile Hotel Shizuoka. Thank you very much for your valuable feedback. We will utilize the information in our future hotel operations. We will continue to strive to be a hotel that is loved by everyone, so we lo… Show more
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewReviewed: 20 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 January 2024 · Stayed in January 2024
Verified reviewlocation is good, breakfast modest but good enough, friendly staff
room is old and small
Thank you very much for using Smile Hotel Shizuoka. I'm glad to hear that you were satisfied. We will continue to work hard to create a better hotel so that we can provide satisfaction to everyone. All of our staff look forward to using your service again.
Thank you very much for using Smile Hotel Shizuoka. I'm glad to hear that you were satisfied. We will continue to work hard to create a better hotel so that we can provide satisfaction to everyone. All of our staff look forward to using… Show more
Reviewed: 12 January 2024 · Stayed in January 2024
Verified reviewCheap .
No parking. Small room very small room. ,
Thank you very much for using our hotel. Thank you for your valuable feedback. We will continue to make improvements every day based on your feedback, and aim to become a hotel that is loved by all. Thank you for your continued support. All of our staff members look forward to your next visit.
Thank you very much for using our hotel. Thank you for your valuable feedback. We will continue to make improvements every day based on your feedback, and aim to become a hotel that is loved by all. Thank you for your continued support. A… Show more
Reviewed: 26 October 2023 · Stayed in September 2023
Verified reviewCleanliness location
Thank you very much for using Smile Hotel Shizuoka. We are very happy to receive your compliments. We will continue to strive to be a hotel that is loved by everyone, so we look forward to your continued support of Smile Hotel Shizuoka. All of our staff look forward to using your service again.
Thank you very much for using Smile Hotel Shizuoka. We are very happy to receive your compliments. We will continue to strive to be a hotel that is loved by everyone, so we look forward to your continued support of Smile Hotel Shizuoka. All… Show more
Reviewed: 16 October 2023 · Stayed in October 2023
Verified reviewReviewed: 4 October 2023 · Stayed in September 2023
Verified reviewReviewed: 26 September 2023 · Stayed in September 2023
Verified reviewBreakfast is not a buffet, but served to everyone individually. That was kinda cool. The staff was really nice and tried to help wherever they could.
Thank you very much for using Smile Hotel Shizuoka. We are very happy to receive your compliment, ``The front desk staff was very helpful.'' All the staff were happy. Above all, it is an encouragement to our staff. thank you very much. We will continue to strive to be a hotel that is loved by everyone, so we ask for your continued support of Smile Hotel Shizuoka. All of our staff look forward to using your service again.
Thank you very much for using Smile Hotel Shizuoka. We are very happy to receive your compliment, ``The front desk staff was very helpful.'' All the staff were happy. Above all, it is an encouragement to our staff. thank you very mu… Show more
Reviewed: 24 September 2023 · Stayed in August 2023
Verified review- very nice staff and room
- far from train - far from main attraction
Thank you very much for using our hotel. We are very happy to hear that you found the staff and room very nice. Above all, it is an encouragement to our staff. thank you very much. We will continue to work to create even better hotels in the future, so please continue to support Smile Hotel Shizuoka. All of our staff look forward to using your service again.
Thank you very much for using our hotel. We are very happy to hear that you found the staff and room very nice. Above all, it is an encouragement to our staff. thank you very much. We will continue to work to create even better hotels in th… Show more