Reviews of Hakuba Onsen Ryokan Shirouma-so 3 stars
399-9301 Nagano, Hakuba, Happo 5004 , Japan
Loading
Guests also reviewed these properties:
Quebec City, Canada
Saint-Paul-lès-Dax, France
Nikko, Japan
Nice, France
Skala Rachoniou, Greece
Jacó, Costa Rica
Bernkastel-Kues, Germany
Bikaner, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewCentrally located in Happo-One. Spacious room. Onsen on site. Amazing breakfast. Discounts for ski pass and gear hire.
Fantastic stay
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewPerfect ! Rooms are very spacious with view in mountains. Toilets within the room so okay. And the onsen was very nice. Breakfast amazing for the price. Staff exactly what we wanted here for us whenever we needed but not too present. Tatami super confortable
Nothing.
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewEverything was really close (mountain, rental, bus terminal). The breakfast in the morning was really good!
Nothing everything was great!
Reviewed: 18 February 2025 · Stayed in January 2025
Verified reviewIt was very cute, clean, and comfortable. They were so kind and dropped us off at our next hotel the morning we left.
There are a lot of stairs which made it challenging with lots of luggage.
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe location was perfect and the staff was extremely gracious and kind. They helped me out whenever I needed it. I would stay again at Shiraumo So next time I go to Hakuba.
Reviewed: 15 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewExcellent location near world class skiing in Hakuba Valley! You can walk to the slopes. Great Onsen and staff is super friendly and helpful. They even picked me Up from the train station. Breakfast was also wonderful!
N/A
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewGreat location, comfortable rooms, nice breakfast, friendly staff and authentic onsen. Would stay here again when back in Hakuba.
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewFriendly staff, delicious breakfast ,溫泉超棒的!
Reviewed: 25 February 2024 · Stayed in January 2024
Verified reviewStaff is very good and location is nice. It is closed to bus station
N/A. The heater should be more warm.
Reviewed: 1 February 2024 · Stayed in January 2024
Verified reviewThe staff were so kind and helpful. They would assist with where to go for dinner, taxi, etc. The location was also great, walking distance to everything.
Reviewed: 31 January 2024 · Stayed in January 2024
Verified reviewReviewed: 20 January 2024 · Stayed in January 2024
Verified reviewReviewed: 16 January 2024 · Stayed in December 2023
Verified reviewReviewed: 16 January 2024 · Stayed in December 2023
Verified reviewReviewed: 20 December 2023 · Stayed in December 2023
Verified reviewThe traditional rooms & onsite Onsen were amazing. Futon beds were comfortable and warm. The friendly and helpful staff exceptional! Fantastic hospitality
Reviewed: 9 November 2023 · Stayed in November 2023
Verified reviewlocation was fabulous. the staff were super friendly and helpful. food is delicious. the room is spacious. on-site onsen was a big plus.
absolutely fabulous, nothing to complain.
Reviewed: 6 October 2023 · Stayed in October 2023
Verified reviewGreat ryokan! Nice breakfast and room condition, and especially onsen is the best. We were only guests in our stay, so they provide private onsen. It was very special experience.
Nothing
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewGreat spot for a solo traveller to relax before conquering a mountain the next day. English-speaking workers who greeted me with kindness and nice conversations. Also provided recommendations for places nearby to eat and a possibility for a Tsugaike ropeway discount. FYI, it is only a few mins away from the bus terminal which is great too. Onsen was small (can fit maybe 4-5 folks?) but it wasn’t busy at all when I went! I was allowed to go in with a tattoo as it’s a “less busy” time, so it should be ok. I added breakfast with my reservation which was also great (though there was a huge pot of rice that one person can definitely NOT finish!) I also got to leave a bag with them for a night as I went and hiked for a night in the mountain & didn’t want to lug all my stuff. All in all, a fantastic stay - thank you for everything!
It’s about a 20 minute walk from Hakuba station. However they did mention I could have called and requested for a pickup - oops!
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewWe stayed here before/after hiking Mt Shiroumadake. Incredible and beautiful location and Ryokan. The staff were super nice and very helpful. Highly recommend the dinner at the Ryokan, it is a delicious traditional japanese meal.
Reviewed: 13 August 2023 · Stayed in August 2023
Verified reviewdinner is good