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Reviews of Shirakaba This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

389-2502 Nagano, Nozawa Onsen, Toyosato 9521 , Japan

#12 of 39 hotels in Nozawa Onsen

Guests' Choice

Review Score

Based on 96 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.3

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.0

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2025

    8.0
    Lovely room and friendly staff - great location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Small boutique hotel - beds and pillows best ever. Large room. Own Onsen although small - had to ourselves so was great. Close to bus terminal and easy walk to places to eat. Nice Japanese breakfast - lots of choice - plus croissants.

    Stayed in March 2025

  • Reviewed: March 15, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Nothing

    Location Space

    Stayed in March 2025

  • Reviewed: March 14, 2025

    9.0
    Clean and modern stay
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Public bath for men only

    Check in was simple and easy Room format and toilet is spacious Onsen essentials in terms of outfit and towel are provided Fresh towels everyday Super comfy comforter Local buffet breakfast with lots of green and local grown apples Proximity to the village center

    Stayed in March 2025

  • Reviewed: March 14, 2025

    10
    Comfortable room in the center of town with friendly staff
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great place to go with family or friends. No complaints.

    Stayed in March 2025

  • Reviewed: March 8, 2025

    10
    Loved it
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 8 nights
    • Submitted from a mobile device

    Breakfast was very limited , traditional but no variety

    Very comfortable, great location, staff super friendly and helpful

    Stayed in March 2025

  • Reviewed: March 5, 2025

    10
    Loved it, will stay again
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location close to food, shops and the slopes, big rooms, breakfast included, friendly staff and a free laundry!

    Stayed in March 2025

  • Reviewed: March 3, 2025

    10
    A fabulous stay at Shirakaba.
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 9 nights

    The breakfasts were a great start to the day. Location was extremely handy to the town and a short walk to the Yu Road to access the Hikage ski area. Helpful staff. They provided discounted ski passes and rentals. The snowy view from our room was amazing

    Stayed in February 2025

  • Reviewed: February 27, 2025

    9.0
    Loved it
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 6 nights

    Second time we have stayed here and we love it

    Stayed in January 2025

  • Reviewed: February 27, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The authenticity

    Stayed in February 2025

  • Reviewed: February 26, 2025

    10
    Shirakaba is a typical standard modern ryokan
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 5 nights

    The room can be cold (winter), though they provide gas heaters. Also not much hanging space for ski gear. No lift to 2/f though unsurprising for this kind of building.

    I loved the almost traditional feel of the building with some modern parts. During winter time it's pretty cold, luckily the tatami and duvet kept us warm. The bathroom was clean and pretty standard. The Japanese breakfast was amazing, though not for everyone. I love that it was nearby the main bus stop (chuo) and close to downtown food/shopping area. The staff was also very nice and helpful, remember to use the shipping to airport service (Min. 2days). In terms of noise, it felt quiet, though most likely our kids were more noisy. If you here for skiing etc, then be warned there is a 15 min uphill hike to the Yu road, which is effectively (Luckily) a long long up hill escalator. If you do stay, remember to pickup discount ticket and use their rental and to keep it up the mountain rental at the Hikaga stop. Of course after skiing onsen was great too.

    Stayed in February 2025

  • Reviewed: February 23, 2025

    10
    We loved our stay in Nozawa and will definitely be back.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 6 nights

    Location was fantastic. Close enough to walk to the slopes. In town so easy access to restaurants.

    Stayed in February 2025

  • Reviewed: February 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 5 nights
    • Submitted from a mobile device

    It is Japan so not a deal breaker but storage, hanging space a little limited for 2 people with ski gear & 2 suitcases. Only place to sit was on the bed. It would be nice if there was somewhere for a chair. Ski lifts a decent up hill walk away, would be advisable to get driven up if carrying skis.

    Staff fantastic, very friendly, nothing too much trouble. Great view of mountains. Good sized rooms for Japan. Dinner was excellent. Good location at bottom of the village close to main bus stop. 5 minute walk to shops & restaurants. Would definitely stay again.

    Stayed in February 2025

  • Reviewed: February 15, 2025

    8.0
    Lovely stay close from main street.
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 6 nights
    • Submitted from a mobile device

    It would have been nice to have a bench at the front reception for removing shoes. Could hear next room talking quite clearly

    Breakfast was amazing, with different delicious dishes each morning! The beds were comfortable, and we had a nice view.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    10
    Great accommodations, wish we had stayed an extra day.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    A little more expensive, but felt completely worth it.

    Excellent hotel, modern, updated, and clean. Includes a small shared onsen onsite as well as the ability to book a private one. Great breakfast with fresh veggies and savory options. Took about 20 minutes to walk to the lifts.

    Stayed in February 2025

  • Reviewed: January 27, 2025

    8.0
    Snow gem
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 8 nights
    • Submitted from a mobile device

    Could hear next door talking. Pillows were not what i am used to. Better if i was good with japanese.

    Staff friendly and helpful View out of room amazng. Has laundry. Great breakfast. Comfy beds and all the mod conveniences in a traditional feeling home Great location. Easy to rent skis and get lift tickets from front.

    Stayed in January 2025

  • Reviewed: January 27, 2025

    9.0
    It was a charming experience to stay at a traditional Japanese inn with some Western facilities like private toilet and
    • Leisure trip
    • Travelers with friends
    • Family Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The price was high in comparison with other similar properties in the area. Also, the property did not have an elevator so it made moving the luggage up and down the stairs inconvenient.

    The property was in a good location, about 150 metres from the heart of the busy centre of the village. The room was very clean. The suite we had could accommodate up to 5 people, even though we were only two. It would have been tight and would not have offered enough privacy even for close friends if there were 5 people with boots and helmets and ski clothes. The property offered a public onsen for hotel guests and there was even a private onsen that guests could rent if they wanted.

    Stayed in January 2025

  • Reviewed: January 24, 2025

    10
    Fabulous spot to stay. Use their ski rental shop for a discount. Excellent.
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 7 nights

    Nothing to speak of.

    Good breakfast with enough options to provide variety.

    Stayed in January 2025

  • Reviewed: January 18, 2025

    10
    PERFECTION
    • Leisure trip
    • Family with young children
    • Family Room with Shower
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff didn’t speak English well which made communication a little challenging, but we could also do to improve our Japanese!

    It was beautifully appointed, modern with traditional charm, great breakfast, location was so convenient. And staff were so polite and accommodating.

    Stayed in January 2025

  • Reviewed: January 5, 2025

    9.0
    Fantastic location and facilities
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Mountain View
    • Stayed 5 nights
    • Submitted from a mobile device

    Great position for snow access. Fabulous room and breakfast. Staff super helpful.

    Stayed in January 2025

  • Reviewed: January 1, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Family Room with Shower
    • Stayed 6 nights
    • Submitted from a mobile device

    Location was ideal and overall love the space and it's pretty modern

    Stayed in December 2024

  • Reviewed: May 11, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Twin Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    It would be nice if they offered a discount for single travelers. I had to cover the costs for 2.

    The staff was super nice and the room amazing. One of the most memorable stays I had, and I travel a lot!

    Stayed in March 2024

  • Reviewed: May 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 3 nights

    We stayed in the annex and had a lovely large suite. Breakfast was great, the laundry facilities were really useful and we loved the private bath. Access to the snow was easy and we appreciated the discount on ski hire.

    Stayed in February 2024

  • Reviewed: March 25, 2024

    10
    Clean and comfy room, great location and very helpful staff
    • Leisure trip
    • Travelers with friends
    • Family Room with Shower
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing, the perfect place to stay for a snow holiday

    Location was perfect and close to the main street.. The breakfast was tasty and the staff helped with discount lift passes and discount snowboard hire. The hotel’s private Onsen was the perfect way to end the day (just have to prebook)

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Great stay in a beautiful village!
    • Leisure trip
    • Couple
    • Standard Twin Room with Mountain View
    • Stayed 3 nights

    - the price was quite expensive - futon was a little too short, barely covering legs - it was japanese-style room with tatami, but would be nice to have some little chairs to sit on the mats

    - great location close to the bus stop and main street, about 10-15 minutes walk to the ski area - very polite and helpful staff - 30% discount for ski lift tickets and rental! - onsen and sauna can be reserved for private use - tasty breakfast - room was clean and had very stylish design, the equipment was new - great view from the window - good shower, separated bathroom and toilet - check-in procedure was convenient - enter all data online beforehand and after arrival just input the code on tablet, no need to fill forms by hand - welcome snack

    Stayed in March 2024

Showing 1 - 25

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