Reviews of Shin Yokohama Grace Hotel 3 stars
222-0033 Kanagawa, Yokohama, Kohoku-ku, Shin-Yokohama 3-6-15, Japan
Loading
Guests also reviewed these properties:
Salerno, Italy
Orillia, Canada
Arès, France
Chanute, United States
Managua, Nicaragua
Manzanillo, Mexico
Kalogria, Greece
Jūrmala, Latvia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery clean and location is very near train station affordable food but delicious just across a big mall staff are great!
No airport transfer shuttle
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
The room was just o.k.with my daughter but it's too small with my husband.also we stayed the first time about 10 years ago, we stayed much bigger room although same rates. Room number was 1313
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewRooms were clean and convenient to trains and some food
Thank you very much for staying at our hotel. We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future. SHIN-YOKOHAMA GRACE HOTEL
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClose to train station and ramen museum
Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use. SHIN-YOKOHAMA GRACE HOTEL
Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future. We look forward to your continued use. SHIN-Y… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation, and view
Room smelled like someone smoked in it... nothing the staff can do about it as it was fully booked
Thank you for staying at Shin-Yokohama Grace Hotel. We apologize for the unpleasant experience caused by the cigarette smell in the guest room. After cleaning, we will thoroughly check that there are no problems with the scent. We look forward to welcoming you back again if you have the opportunity. Thank you very much for posting a review. SHIN-YOKOHAMA GRACE HOTEL
Thank you for staying at Shin-Yokohama Grace Hotel. We apologize for the unpleasant experience caused by the cigarette smell in the guest room. After cleaning, we will thoroughly check that there are no problems with the scent. We look forw… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewHelpful staff. Comfortable bed. Nice cafe. Located 5 min walk from Shin Yokohama station, shopping mall and convenience store. Staff hed bags after checkout, booked or taxi and made sure the driver understood our destination. Would recommend.
Rooms are small (as is usual in Japan).
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily. We will be waiting for your continued use. SHIN-YOKOHAMA GRACE HOTEL
Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. We aim to become a service that gives you excitement and satisfaction e… Show more
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewLocation just next to Shin Yokohama station and from the side entrance you have access to lots of restaurants and drugstore/ skincare shop for souvenirs
None that I remember other than maybe it’s an older hotel
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. We look forward to seeing you soon on your next visit. SHIN-YOKOHAMA GRACE HOTEL
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much. We appreciate your satisfaction and I am very pleased. We look forward to seeing you soon on your next visit. SHIN-YOKOHAMA G… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewNothing
Thank you for using our hotel this time. Also, thank you for sending me the impression of that time. SHIN-YOKOHAMA GRACE HOTEL
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewWonderfully convenient to the train station.
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit. SHIN-YOKOHAMA GRACE HOTEL
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forw… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified review