The room was just o.k.with my daughter but it's too small with my husband.also we stayed the first time about 10 years ago, we stayed much bigger room although same rates. Room number was 1313

Location and staff

Stayed in August 2025

Rooms were clean and convenient to trains and some food

Stayed in July 2025

Close to train station and ramen museum

Stayed in July 2025

Room smelled like someone smoked in it... nothing the staff can do about it as it was fully booked

Location, and view

Stayed in May 2025

Rooms are small (as is usual in Japan).

Helpful staff. Comfortable bed. Nice cafe. Located 5 min walk from Shin Yokohama station, shopping mall and convenience store. Staff hed bags after checkout, booked or taxi and made sure the driver understood our destination. Would recommend.

Stayed in May 2025

None that I remember other than maybe it’s an older hotel

Location just next to Shin Yokohama station and from the side entrance you have access to lots of restaurants and drugstore/ skincare shop for souvenirs

Stayed in April 2025

Nothing

Stayed in April 2025

Wonderfully convenient to the train station.

Stayed in April 2025

Location very close to the station

Stayed in April 2025

Clean and very clod to JR station

Stayed in March 2025

Friendly and efficient service, very close to both train and subway stations.

Stayed in March 2025

The hotel staff were helpful and accommodating. The location of the hotel was right next to the train station which made it easy to get around Yokohama.

Stayed in December 2024

it was clean and very convinient to stay.

the room was neat and clean . very nice to stay and the hotel is nearby all like restaurant , drugstores,convinient store and at the station.

Stayed in December 2024

Parking abit expensive 2000yen per night.

Spacious room and bathroom. Close to station, food alley and small mall. Very convenient. Very comfortable stay for us and our small children.

Stayed in December 2024

Lots of food choices practically at the doorstep.

Stayed in December 2024

Noticed there were areas that weren't clean: The vent above the tub had some dust lumps inside. Around the tub, in the crevices were a bit dirty. Nothing like mildew but just needed a bit of scrubbing with a toothbrush. The A/C vents could use some wiping/dusting. Wished the washing machine/dryer would have a cellphone notice to the user when the clothes are done. People left their laundry in the machine and I had to keep checking back to see if they picked it up. Would these deter me from staying here again, no, but just want to bring this to their attention.

The location was AWESOME! There are several GOOD/GREAT restaurants, Family Mart, Daily, drug store (tax free available) the train, subway and mall within a 5 minute walk. Donki was about a 15/17 minute walk. Excellent unagi restaurant (saw only locals eating there) about a 10 minute walk. A post office is less than a 10 minute walk. The limo bus stop for Haneda airport was about a 7 minute walk. I would definitely stay here again! Staff was always friendly and very helpful. Communication in English wasn't an issue, just remember to speak slowly and you won't have a problem :) I usually don't like housekeeping to come in daily to clean my room - just a mistrust from living in the U.S. If housekeeping saw me, they would ask if I needed towels. If I didn't see them, they would leave a package of towels, pajamas and a toothbrush/toothpaste kit by my door. Excellent housekeeping service!! I know tipping isn't a thing in Japan, but with this level of service they really deserved it. My error of not looking at the size of the room when booking. I went for the least cost and it was small. I could only stand one night and asked if there was a larger rooms available. I upgraded to a tatami room and LOVED it! I paid the difference for the larger room.

Stayed in November 2024

No breakfast unless preordered with your booking. I had to go across the street to the Prince Hotel that had a very good breakfast.

Location, friendly staff, nice rooms.

Stayed in October 2024

The room is very small and gets light all night.

It is nice location and is close to shopping and restaurants and cafe. Also convenient from Haneda Airport.

Stayed in October 2024

Wasn’t able to find a place to watch a Euro 2024 football match in the hotel or nearby despite the efforts of the staff to oblige.

Fabulous location next to station.

Stayed in July 2024

scent of aromatic was strong.. in the elevator, hallway, room was

Stayed in July 2024

The room is quite small and hard to fit in big luggages. Also the air condition seemed not cold enough and we somehow could not adjust it.

Very convenient location as it is about 20m from Shin-Yokohama train station and cubic plaza. Many restaurants and convenient stores nearby. Room is clean, staffs are friendly.

Stayed in April 2024

Being put in a smoking room and also on a different floor from my family. Staff (FD)quite stiff and in accommodating

The location and size of rooms is good.near to train station too

Stayed in May 2024

The only thing I didn't like, and this was no fault of the hotel: Shin-Yokohama station is fairly close to Haneda, but required 2 transfers on the local trains. We were doing it around 6pm on a weeknight, so the trains were crowded. We had a lot of luggage, so it was less pleasant than it could have been. We probably appreciated the relief of the hotel even more because of this, but it's something to keep in mind for people traveling here from Haneda. We might have been better off taking a taxi. My rough calculation, based on km distance, pegs it at around 6500 yen (2024), which is probably triple what we paid to take trains, but it still would have been under $50 USD, and would have saved us a lot of time, effort, and mental wear and tear.

We (family of three adults) booked indivdiual rooms in the Grace Hotel because we arrrived in Haneda airport in the evening, and wanted to spend the evening having our own personal space to adjust and get some sleep after the long flight. Another key factor is that we were planning to take the Shinkansen to Kyoto the following afternoon, which is why we even looked at Shin-Yokohama. For these purposes, Grace Hotel was absolutely amazing. The rooms were comfortable, the AC/heat units were modern and effective, the hotel was right next to the Shinkansen station, and there was an abundance of amenities within a block of the hotel (the train station's "food corridor" entrance was literally right across from the Hotel's side entrance, the Hotel was adjacent to a Daily Yamazaki Konbini (there was a 7Eleven in the mall/hotel across the street, but it was smaller and more of a walk). There was also an assortment of western Fast Food (Wendy's and McDonalds at least) within 100 yards of the hotel, which was good for one of our party who needed some familiar comfort food.

Stayed in March 2024

Color of light on the room, it is fine to have yellow light on lamps to have a cozy atmosphere during night but it is nice to have a white light on the main room. Also, if possible windows can be open fully or half-open. I know they made this way for guest safety, but it helps the room to be breathable.

The room have a good ventilation to air out the bed. Also, it is nice that lobby/elevator can accomodate guest even there is an event on function rooms. The receptionist answered all my queries regarding early check out and other amenities. They also do house cleaning as per request and toiletries were replenished everyday. Trash is being collected everyday. They have warm seats, bidets and bathtub have handles.

Stayed in March 2024