430-0928 Shizuoka, Hamamatsu, Itaya-machi 690, Japan
#22 of 51 hotels in Hamamatsu
Guests' ChoiceBased on 156 hotel reviews
7.7Cleanliness
8.0
Comfort
8.0
Location
7.9
Facilities
7.6
Staff
8.7
Value for money
8.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 August 2025
Mimik
JapanStruggled to find the parking lot. The room was clean but a bit worn.
The staff were friendly. Great price. Good breakfast. A big room for a big family.
Stayed in July 2025
Reviewed: 12 August 2025
Jonathan
JapanGood price and a larger bed than usual.
Stayed in August 2025
Reviewed: 21 June 2025
Steve
United KingdomThe furniture is very old, dated and damaged. The dressing table stool is easily from the 1970s. I’m not complaining as I understand Hamamatsu is not a tourist town or a key destination. However the rooms do have a certain smell to them which shows their age and reminded me of my grandmothers house. I had a great night in the hotel, but if Hamamatsu wants to improve its image and attract guests, it needs a significant overhaul which would include its hotels. This is not something the hotel can do alone, but the city is really nice and it is a shame they don’t do more to bring in tourists. I had a lovely time, a lovely stay, but the hotel deserves a fresh upgrade
Cheap, cosy and quiet. Self service happy hour was also a surprise. Washing and drying is considerably cheap (over half price) compared to other hotels.
Stayed in June 2025
Reviewed: 16 June 2025
Mrugakshi
JapanSome breakfast items had already run out even though there was still an hour left and many customers were still arriving. It's important to ensure all breakfast items remain available until the end of the breakfast period.
They have happy hour in evening. 1 free drink per person.
Stayed in June 2025
Reviewed: 15 June 2025
Austin
United StatesThe shower didn't hook into its mount very well; the water pressure kept pushing it out and making it fall down. The Booking.com listing, so far as I saw, didn't specify that they were going to charge an extra ¥1,500 to use the sofa bed, put sheets on it and such
Fairly close to the Hamamatsu station, though some other options are closer. Breakfast was included, and it was pretty good! A fair amount of variety of options Room was clean enough; it felt like a standard Japanese business hotel.
Stayed in June 2025
Reviewed: 12 June 2025
Margery
United StatesComfortable, quiet, small room! Nice deep bathtub and excellent breakfast! There was also a happy hour from 6-8p which was a fun way to start the evening. Would recommend for a short stay!!
Stayed in June 2025
Reviewed: 29 May 2025
Mitch
CanadaBreakfast not great for westerners but passable. Good for Japanese.
Great staff, comfy bed. Close to trains.
Stayed in May 2025
Reviewed: 28 May 2025
Noel
United StatesBeds a bit hard.
The breakfast and happy hour were incredible!
Stayed in April 2025
Reviewed: 20 May 2025
Tanyarath
AustraliaNothing at all. The room is small but I already expected that, and we travel very light so minimum storage space is fine for us, but if you have a big suitcase it might be an issue.
The staff were super helpful with parking and check-in. Great free amenities. Breakfast was delicious. Thank you for the gifts on check-out (perhaps because we stayed during the festival so the hotel staff gave us a small bottle of sake and green tea on our way out).
Stayed in May 2025
Reviewed: 10 May 2025
Chitrapon
ThailandThe location is great and close to train and bus station. The breakfast buffet is very generous.
Stayed in May 2025
Reviewed: 5 May 2025
Simon
AustraliaVery small rooms Could smell cigarette smoke on both rooms in the morning from people smoking below
Free drink Lots of free stuff in general Welcoming Good water pressure
Stayed in May 2025
Reviewed: 5 May 2025
Price
JapanBreakfast area was rather small.
The location was great. They offer a free drink every evening and board games to play with.
Stayed in May 2025
Reviewed: 20 March 2025
Trishia
JapanNo bathroom lights
Place is convenient
Stayed in March 2025
Reviewed: 28 February 2025
Peter
United StatesCarpet in the room had stains, but that was only noticeable because they used a very light tan carpet.
Free alcoholic beverage at night and free breakfast. Very comfortable, very large beds. Friendly staff. Easy check-in and check-out. Less than 5 minute walk to the Musical Instrument Museum.
Stayed in February 2025
Reviewed: 21 February 2025
Mary
SingaporeThe size of the twin-bed guest room was too small to accommodate 2 adults with luggage.
Excellent location. The room was clean. Staff didn't speak much English but still went out of their way to help us with directions to the sights we wanted to visit in Hamamatsu.
Stayed in February 2025
Reviewed: 3 February 2025
Yamaguchi
AustraliaIt is not very convenient to use the bathtub.
Breakfast, cleanness, location, view from the window
Stayed in January 2025
Reviewed: 30 January 2025
Syed
South KoreaToo cozy. Not much space to walk in room. Not a little bit.
The stay and location. Also, the breakfast was really good.
Stayed in January 2025
Reviewed: 13 January 2025
Geraldine
SingaporeNice cosy hotel. It is an old hotel refurbished. Amenities available at lobby and also drinks nightly. Good buffet breakfast. Room was big for Japan standards. About 15 min walk from Hamamatsu station
Stayed in December 2024
Reviewed: 11 January 2025
Grant
New ZealandNothing.
Breakfast was good, beds were comfortable, it’s a clean and fresh smelling hotel. Welcome drink included.
Stayed in January 2025
Reviewed: 15 December 2024
Helena
PortugalI would give 10 stars if it wasn't for the small blood stain in the sheets. I only realised in the morning after, otherwise I would have asked for another set of sheets. Anyways, I don't think you should have sheets with stains, no matter how small they are.
The room I was had a problem with the water, the staff changed the room immediately 🙏
Stayed in December 2024
Reviewed: 10 December 2024
Surfthemaze
United KingdomCould do with a proper mixer tap in the bathroom.
Short walk to the train station and downtown. Excellent value for money. Good Japanese breakfast, and lots of it. Comfy bed and quiet room. Clean towels everyday. Lots of toiletries, if you need them. Free drinks and sweets.
Stayed in December 2024
Reviewed: 6 November 2024
Eva
United StatesThere was nothing we didn't like in this hotel.
location and breakfast was good
Stayed in November 2024
Reviewed: 2 November 2024
Quoc
VietnamToilet and bathroom is small but it is the common of most of the hotels in Japan.
The receptionist could speak English.
Stayed in October 2024
Reviewed: 29 October 2024
Djohan
IndonesiaNothing
All good
Stayed in October 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content