Excellent breakfast and dinner buffet. Staff very nice there. Beautiful view of the lake from our room. I particularly liked the chaise lounge in front of the window.

Stayed in July 2025

Too expensive.

View is great The hot spring is special. Very cool.

Stayed in July 2025

The buffet with the seafood platter is a stand out. The room with the bay window overlooking Lake Saroma is another reason for my repeat visit

Stayed in March 2025

There was no air conditioning in the rooms, only heaters and we were asked not to open the windows to avoid lady bugs getting in. The staff offered us a fan which helped and made our stay comfortable.

The dinner and breakfast buffets were outstanding! Dinner was especially impressive with a seafood platter comprising oysters, scallop and big shrimps as well as a wide variety of different dishes. Staff were also very friendly.

Stayed in October 2024

There is only one lift.

Breakfast was good. Onsen was nice. Staff were helpful. Ocean view was refreshing. Free coffee at lobby and table tennis game room available. Mountain and ordinary bikes for rental.

Stayed in September 2024

While I did say the staff was polite, there was a broken drawer in our room that would not shut, and it stayed open and partially blocked the entrance to the foyer for the two nights we were there. I tripped over it once going to the washroom at night. Staff saw it was broken when introducing us to the room, and I asked the front desk twice about it and was told “we cannot fix this immediately. No one came to even look at it for us or offered to do anything about it; provide something to keep it shut temporarily or change our room, etc. Was slightly puzzled that an upmarket place like that would be okay with something so obviously broken in a room, or be okay with a trip hazard in a room. What if I were eighty years old, with brittle bones, like the rest of their clientele?

We stayed two night. Lovely bath on the second floor. Easily the nicest open air bath I got to use on this trip. Dated interiors, but room was clean. Lovely, comfortable beds and pillows. Breakfast was wonderful. Staff was polite.

Stayed in July 2024

The tv is small for the size of the room. The sinks are very low, even for average adults. None of the staff speak English at all and even using Google translate was difficult to communicate.

Our Japanese style room is very traditional but two toilets and sinks were very useful. The half-board meals were amazing, lots of yummy variety. Highlights are the fresh seafood for dinner, teppanyaki steak, tempura and the huge fridge full of desserts. The view of the lake is beautiful and calming. (Look out for the little robot lawn mower on the grass!) We bought a lot of tasty snacks at the gift shop within the hotel, perfect for our long road trip. There is also a coin laundry room.

Stayed in May 2024

Staffs can’t really communicate in English, but they are still super friendly in trying to pass the message across with a couple of English words and sign language 😁

Food, onsen, lake view, quiet (even tho there was an ongoing renovation)

Stayed in March 2024

Meals are great, staffs are super friendly and very helpful, we really enjoy the stays and will be back for sure.

Stayed in January 2024

If there is a self-service washing and dry machine will be more convenient for the guest who is long stay in Japan for travelling. Beside this, overall is very good in this resort.

The breakfast and dinner are good.

Stayed in October 2023

No fault

One of the best hotels I’ve stayed in Hokkaido, Excellent & Sumptuously delicious buffet for dinner & B’fast. Onsen is great .

Stayed in September 2023

Outdoor SPA is fantastic. There are lots of choices and delicious meals provided in dinner buffet and breakfast

Stayed in August 2023

Lovely quiet location by the lake; great food and very attentive staff.

Stayed in July 2023

Nil

This is our 2nd visit after visiting 4 years ago, the room is with lake view and comfortable, the dinner and breakfast is good, the hotel's staff's service attitude is great, and there is free parking.

Stayed in July 2023

Nothing

Friendly staff. Good design of room and meals are delicious.

Stayed in June 2023

Staff speak little English. When we tried to load our bags into our little rental Toyota when leaving, a staff valet drove up with a big Lexus and refused to move it forward from the front porch, so we had to lug our bags a short distance. He insisted that the other customer was coming but by the time we loaded our bags and left, that car was still parked there. Disappointing snobbish attitude. Futon mattresses were also the hardest we had encountered on this trip.

Good food, clean hotel, good location if you are looking for a break around Lake Sarcoma area.

Stayed in June 2023

Breakfast buffet was faor with limited choice of food.

Excellent staff, Dinner Buffet was great

Stayed in May 2023

Staff was exceptional polite and excellent service

Stayed in May 2023

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in September 2023