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Dear General Manager, We are writing to express our sincere gratitude for your kind letter and the thoughtful gift extended to us at the conclusion of our recent stay at Sanyo-so. It was truly a pleasure for both of us to spend ten nights at your esteemed establishment. The gracious hospitality, attention to detail, and serene environment provided a deeply memorable experience. We are especially honoured by the effort you and your team undertook to procure a yukata—a gesture that reflects the exceptional care and thoughtfulness for which Sanyo-so is clearly renowned. Please extend our heartfelt thanks to your staff for their warm service and collective generosity. We will fondly remember our time at Sanyo-so and look forward to the opportunity to return in the future. Yours sincerely, Dr. and Mrs. Vaikunthan Rajaratnam

Stayed in July 2025

Nothing, it was all great !

Everything was amazing !

Stayed in April 2025

The heaters in room need some cleaning as dust is quite heavy on it.

We love everything. The staff are amazing and so helpful, especially those at the restaurant. My grandma enjoyed the food so much during our stay here and she said that was the best meals she had in our trip. Thanks so much for accommodating her with no seafood option. She loved it and I really appreciate. The room was spacious and private onsen in room was great. We all had good sleeps. Would like to come back.

Stayed in April 2025

It is a beautiful place reflecting all of traditional Japanese culture from facilities to rooms and food. Rooms are spacious, the private baths are amazing and food is exceptionally good. All the staff are very friendly and made us feel at home. It was such a bliss to walk around the peaceful Japanese garden and think about the history of the place. This was our second time at Sanyo-so and I highly recommend for families with kids and large groups. We could bot enjoy the public baths due to tattoo policies but even without it was an amazing stay.

Stayed in April 2025

Food

The landscape architecture is amazing. But the food is so-so.

Stayed in March 2025

Nothing. Don't change a thing.

This place was exceptional - everything from the hotel itself including onsen, the rooms, the staff, and the meals. If I could give it 20 stars out of 10, I would. We contacted them about our arrival time at the train station and a shuttle was sent to pick us up. We were then upgraded upon arrival (a very kind gesture as it was our honeymoon), and the manager personally delivered a beautiful fruit platter to us as well. The meals were included in the price we paid (dinner and breakfast), served Japanese style - five stars and amazing service. Our room was super spacious and had 3 living areas and a garden, we didn't feel the need to leave at all - the mini bar was refilled daily (beer and Japanese frizzy drinks) and it was so relaxing. My partner who does not normally enjoy the public bathhouse experience LOVED our private onsen and I'm very happy he got to try it out. The town itself was small and truly showed us Japanese hospitality at its best, friendly people who tried hard to communicate and be helpful and conversational despite language barriers. We did explore the town a bit, quite walkable or by bike and highly recommend Tsukushi Ramen (best ramen we've ever had - just Google map it) and also Toriei skewer bar. We will definitely be back one day.

Stayed in January 2025

We loved the rooms, the amazing private onsen. The food was incredible. Attention to detail. We loved our stay

Stayed in October 2024

Nothing~

Everything- the garden, the spacious room, the delicate food and the friendly staff.

Stayed in November 2024

We had to ask several times to have the futon set up, but it was because the room also had two western style beds.

The grounds were beautiful and spacious, as was the room, though it definitely showed some wear. Each meal we had was varied and delicious/interesting, with many different things to try. We loved the in room onsen and the views. The ryokan is located in a lesser visited area, so the area was very quiet and chill - more "small town" feeling (which we liked). We took the nearby cable car to the Mt Fuji viewpoint, which had great views and was uncrowded on a weekday.

Stayed in November 2024

The attached onsen was nice but need some updating, with the constant humidity and heat it is showing its age. This is the only negative of the overall stay.

Sanyo So is located in a large property. We stayed in the Deluxe room in the new building. The room has a sitting area right next to our own garden with a little stream. It was so private! The hallway leading to the restaurant has windows all along with views of greenery and waterfall, also lit up at night. A nice walk leading to the dining room, so beautiful! The Japanese garden was well maintained with a stone bridge, pond and ancient pine trees, a pleasant place to walk around. Both breakfast and dinner were traditional kaiseki style, serving food that were in season. Staff were fantastic and friendly.

Stayed in November 2024

I found this ryokan to be a little more corporate and hands off when compared to other ones. I believe that was aggravated by the fact that the staff was not totally comfortable with English. As foreigners who don’t know much about the appropriate etiquette it always felt like we were out of place and there was little to no guidance on the experiences. Also our room had very explicitly stained rugs, which were a big turn off for the whole experience.

Amazing facility. The garden is incredible and all the scenery is carefully designed and tended to in a way that really makes you appreciate the effort that goes into it. Almost like escaping into its own realm. Dinner and breakfast were both terrific.

Stayed in October 2024

There are no complaints, zero, none.

The breakfast is extraordinary, we are talking about a real Japanese breakfast. But dinner... dinner is an event in itself, nine courses, carefully designed down to the last detail. There will be dishes you won't know whether to touch or just look at. The location is exceptional, buildings surrounded by forest with a landscape design that surpasses everything you can see in the photos, I have traveled to Italy, France, etc, and this is the most incredible private garden I have ever seen in my life. In fact the entire building is like a museum. Anyone who might complain about "the bed" or "it looks old" is mistaken, is choosing the wrong place, that person may need a Hilton or another typical chain hotel. This is a building that is considered a heritage site in Japan. And the staff, the staff also exceeds all expectations of friendliness. We travel with two children, including one of 5 years, and it is not normal for so many attention, such as bringing a blanket - without asking for it - in case the child was cold during dinner. Sanyo-so was the best part of one of the best trips of our lives. EDIT. I just found that the Sanyo-so garden was designed by Japanese garden artist Jihei Ogawa, several of his works are registered by the government as an Important Cultural Property. And many of the buildings were designed by architect Togo Murano -recipient of the Order of Cultural Merit, considered equivalent to the highest rank (Grand Cordon) of the Order of the Rising Sun-. So no, this is NOT just any building, it is not a building for those looking for a typical Hilton, it is a masterpiece of Japanese design.

Stayed in October 2024

Perfect onsen experience for the first timer!

Stayed in April 2024

The beds are low quality and to hard

Design and style is exquisite japanese!!

Stayed in April 2024

The staff the service are top

Stayed in March 2024

It was absolutely stunning. The ryokan by itself can be a tourist attraction. All the staff members were friendly and very helpful.

Stayed in November 2023

The only minor issue was that our room was pretty far from the main bath and dinning place.

Everything was great

Stayed in November 2023

We had were given beds instead of futons on floor. The beds and the pillows were fairly hard and not entirely comfortable.

The room was so spacious and elegant facing a gorgeous private yard; the private onsen was wonderful. The public onsen was great too - I loved having both outdoor and indoor options. The meals were elaborate, beautiful and delicious and the service was excellent.

Stayed in September 2023

Would benefits from easier access to a shuttle from the train station to the actual location. They do a shuttle but it’s difficult get a hold of shuttle service for tourist who have an esim without a Japanese phone number. They Could use what’s app as a mode of communication facilitate this.

Location was great ! Food was great and traditional. This is ideal if your looking for an authentic on-sen experience

Stayed in July 2023

N/A

The property was gorgeous and my friends and I loved our stay. The staff was amazing and nice and very accommodating. Dinner and breakfast was delicious and everything was very clean and comfortable. The hot springs were amazing!

Stayed in July 2023

These did not at all reduce our appreciation for our stay but instructions on how to wear the yukata and what the etiquette is for using the public onsen as well as more light for the dressing table would be useful for visitors like us who are new to these and want to follow local customs.

Our stay at Sanyo-so was the most refreshing, relaxing, revitalizing & re-energizing stay we've ever had at an hotel. Their thoughtful attention to detail and remembering every aspect of our needs truly moved us.

Stayed in July 2023

Since its not a family run Ryokan, the feeling is a bit impersonal. The restaurant is huge and even the food itself was delicious, the atmosphere is a bit cold. The drink menu is very limited and a bit overpriced. Be careful of the mosquitos in the public outdoor onsen.

A wonderful Ryokan with a giant garden - the room was huge with a nice little private garden and a water stream - the private onsen was ready to jump in and is big enough to enjoy - The installation of the Hotel is unique and you have to be ready to walk some distances - The Staff was really nice and no problem to communicate with - Food is delicious and not in the big quantities as most other Ryokans

Stayed in July 2023

amazing place super relaxing the food is just amazing they have vegan meal course but they call it vegetarian it was just amazing the whole experience was super fantastic very much recommended would have stayed longer if I could!

Stayed in June 2023

Amazing experience

Stayed in June 2023