My room is spacious and comfortable. Breakfast and dinner (included) are both good. We didn’t use the public onsen because of our tattoos. Private onsen is not bad though.

Stayed in June 2025

We choose option keiseki for dinner accidentally. I love it but the kids not. For my toddler there is no meal so I need to order separately (I am fine with that) but most of the items have to wait at least 30 minutes that’s unacceptable no choice left. (Why didn’t ask us to order ahead of time at the check in, I have no idea. Breakfast is good I love it. But choices is small.

The room is really spacious and everyone love Onsen. Service is good, all staffs were really friendly. Everything was clean and at the best.

Stayed in June 2025

Carpets are a bit old but would not stop me recommending this place.

Spacious hotel. Enormous onsen area

Stayed in May 2025

Western beds could be comfier

Great staff, amazing onsens and facilities, good breakfast and dinner service, and large rooms.

Stayed in March 2025

Nothing

The outdoor onsen is better than Hatori with beautiful autumn leaves and spacious. Therefore you can skip Hatori and stay at Rurikoh instead. The free snack wholeday was really good with lots of choices. Keep this going.

Stayed in December 2024

Room was very clean. But smell little old.

Dinner and breakfast

Stayed in May 2024

The room was spacious. The food was quite delicious. The most impressive was the staff’s service. My friend forgot her backpack on the train and (speaking very little Japanese) we asked the staff for assistance. They were extremely helpful.

Stayed in April 2024

The hotel was a bit run down in places (the corridors and carpets mainly). It was a massive building, but seemed there were not many guests staying so atmosphere lacked a bit. Although this did mean that we often had the hotel onsen to ourselves.

Staff were really helpful and friendly, explaining everything to us as this was our first experience in an onsen town. The dinner was very big and featured lots of local dishes (great food but very traditional so not to everyone's taste). Overall lots of new experiences and we had a good time.

Stayed in February 2024

The foot bath, close to shops and old part of town. Great staff and very comfortable Japanese style room.

Stayed in April 2024

smell smoke when enter, but everything else about the hotel made up for it

amazing dinners, nice breakfast buffet, amazing room and gift shop, and beautiful garden and foot bath!!!!

Stayed in March 2024

THE WATER TEMPERATURE ADJUSTING IS WAY TOO DELAY, MY BOYS GET BURNT :( THE AIR CONDITIONING AND VENTILATION SYSTEM IS VERY NOISY.

PRIVATE OUTDOOR ONSEN IN ROOM IS VERY GOOD

Stayed in February 2024

Traditional. Food was excellent.

Stayed in October 2023

- Room is far away from entrance ,so taking luggages to our rooms by ourselved was a bit tough. It closed to onsen and diner room though.

- Good breakfast and dinner, my sons got hamburg .They loved it so much. - our room got massage chair ,very relaxing. -Big onsen with lots of shampoo selections. -Lawsons is not far ,in walking distance. -attentive staff with good english speaking at the hotel restaurant. - very big room with tatami and living room.

Stayed in October 2023

Nothing

Good kaeseki breakfast/dinner style, clean room, friendly staff and have shuttle service to transfer guest from Kagaonsen station to hotel vv. Nice private onsen with full amenities provided

Stayed in July 2023

The taiko show

Stayed in March 2023

The hospitality of the staff was amazing. We received the warmest welcome we’ve enjoyed so far during our (month) trip in Japan. Our room was nice and clean and the facilities of the hotel were good. Although the hotel is not brand new, it is very well maintained.

Stayed in March 2023

There was not much else to do in the town

Staff were very friendly and courteous and did their best to accommodate the fact we did not speak Japanese

Stayed in March 2023

I have tattoos, so was not allowed to use the public onsen. My wife was trapped inside the public onsen - the automatic door did not work for a while.

The garden was gorgeous. The staff were polite and helpful.

Stayed in December 2022

Some parts of the room were very dated, lumpy floor boards near the bathroom but it was not a huge deal at all as it was only really used for the sink.

An amazingly huge hotel, with large corridors and plenty of space in the rooms. The onsen and open bath areas are also quite large. It was very relaxing given there were also not too many guests stayinga at the time, I was able to have the bath and onsen to myself for quite a lot of the time. The food was absolutely amazing and included a lot of local produce. Staff were always on hand to attend to anything needed and expalin things quite well. Finally the drum show at 9pm is not to be missed. There is also a free shuttle bus from Kagaonsen station which is super convienent.

Stayed in November 2022

Some of the decor and room is a bit outdated but not a huge deal.

Amazing stay, huge rooms! We had a lounge and a separate bedroom as well for our stay. The food was lovely and filled with local specialties. The staff were all warm and welcoming and special shoutout to the front desk staff for helping me recover my left item as well. The onsen is huge and property generally is HUGE. You will not need to leave at all. Highly recommended for a lovely stay in a quiet location.

Stayed in April 2025

Not much to look at from the outside! But that didn't matter at all. This is a great hotel, with great facilities, services, and exceptional dinner.

The dinner was exceptional - better than other ryokans where I've stayed that were much more expensive. The indoor baths were very spacious, and the outdoor bath was beautiful and quiet. The room was large, beautiful, and clean.

Stayed in January 2025

staffs can not communicate in English. food below expectation.

staffs are very friendly.

Stayed in October 2024

Exceptionally nice staff, very nice onsen

Stayed in June 2024

Relaxing and great onsen

Stayed in May 2024