Improve on communication especially translation

Cheerfulness of staff

Stayed in August 2025

Check in time 3pm . We arrived in the morning and stayed for several hours.

Excellent breakfast and the friendly staff. From the from desk to the restaurant and room cleaners

Stayed in August 2025

Additional charge of $2000 to $3500 yen per person for the pool. (no family rate)This wasn’t indicated when booking. Additional fee of $2200 yen for car parking. It would be appreciated if all additional fees were detailed prior to booking.

Excellent location.

Stayed in June 2025

I like the location very near at the chinatown and a station🥰 the staff are so friendly and nice.

Stayed in June 2025

There was the smell of smoke in the room, but we opened the window and there was an air purifier, so that helped. Also the parking in the garage was well staffed, but very tight.

Loved the location in the heart of Chinatown. Our room had a view of Chinatown lights and streets. The room had enough space with a closet, 2 full sized beds and a small table with a chair. Things seemed dated but clean. We really enjoyed the breakfast buffet. It offered a great assortment of breads, croissants, danish pastries, a chef taking egg orders, alongside pre-made scrambled eggs, sausage, bacon. There were Chinese items like congee, mapo tofu, stir fried noodles and rice. A yogurt bar with some fresh fruit and other toppings. A lovely salad bar with 3 types of dressings. Assorted fresh juices, teas and coffee.

Stayed in June 2025

The front desk staff members are pretty ridged on checkout timing not even an hour flexibility allowed. Stupid enough!!!

Good location! Right in China town, very convenient for different cousins and fun places around.

Stayed in May 2025

The area close to china town

Good property

Stayed in May 2025

There was some confusion over the bed in our room. We booked an extra-large family bed, presuming we would actually fit in it. We did not. It was a normal 1.80m bed, and nowhere near big enough for 4 people. Perhaps if you are sleeping with two very young children, it would be ok. But ours are aged 11 and 9, and only one of them fitted in the bed with us. I don't understand why Booking is allowing this configuration to be booked for families. We were told we had to pay extra each night to use the sofa bed. In the end our younger child slept on the floor, which she didn't mind, but we were taken by surprise by this issue.

This is a nice hotel right in Chinatown and near Yamashita park. You can also walk to Minato Mirai 21 port area, which is lovely especially lit up in the evening.

Stayed in April 2025

Value for money with good location.

Good location with many eateries around.

Stayed in April 2025

Well located and a good breakfast

Stayed in April 2025

The hotel is large and offers a decent range of services. Rooms are comfortable with space to relax. The Chinatown area is lively and is a good base from which to explore Yokohama and to visit Tokyo. The staff, and concierge in particular, were incredibly helpful with guiding us to local attractions and also taking care of forwarding luggage.

Stayed in April 2025

Excellent hotel with a old money vibe. My room was fantastic and my stay was what I needed after exploring the full breadth of Japan.

Stayed in April 2025

Pillows were a bit hard and needed replacing.

Exceptional service and help given by Junko.

Stayed in March 2025

Wish the bed was not so hard. Also would be better if bed was a little higher from the floor.

Great location, staff were friendly. Like the "happy hour" for customers, a nice drink and nibblies.

Stayed in February 2025

Little outdated

Location and space

Stayed in January 2025

Hot and could not open the windows

Location

Stayed in January 2025

The mattresses were very hard. It’s my only complaint. I know that’s pretty common in Japan, and maybe our backs were in such bad shape from 5 days of travel, but they were pretty dang uncomfortable. The wonderful staff brought us two extra pillows upon request which helped a bit.

Some of the best hotel staff I’ve encountered on my travels. Exceptionally nice and very tentative. The non-renovated rooms are a little outdated, but clean. The double twin room was big enough for my husband and I and our 8yo twins plus some luggage. We liked it so much we came back for another night when we missed our shin. lol The location is great. It’s super close to the train station and in China Town which has great food and atmosphere.

Stayed in December 2024

You can't control the temperature in the rooms, they were super warm and if you open the window to let air in, it's super noisy outside. The water was far from our room and the water jug was very small. The photos shown on here show premium rooms that are really large, for 3 of us the room was a lot smaller. Still decent and had 3 beds which was great.

The staff were friendly, the hotel looks nice. They supplied basic toiletries. Location was fun, but I wouldn't recommend staying close to Chinatown if I were to do it again.

Stayed in November 2024

Right across the road from Chinatown where there was ample food. Tarditional style decor with dark timbers but very pleasant. Great help from Junko when we had a transport issue. A short walk to a massive variety store and grocery department.

Stayed in October 2024

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Excellent service starting from day one check-in throughout my 6 day stay. All staff so helpful and ready to go the extra mile to be of help. Hotel location super practical with access to metro station and bus stop within 6 minute walking distance, plenty of eateries in Chinatown and, for chilling out, in very close proximity to Yamashita Park by the water. Plus, bus shuttle stop to Haneda airport right by the hotel entrance: can only warmly recommend this hotel!

Stayed in October 2024

A little dated but not bad.

Right at the heart of Chinatown. Close to the beach.

Stayed in October 2024

Only two towels per room with three people seems a little stingy for such a fancy hotel.

The room was spacious, for Japan. The buffet breakfast was amazing, so many food options from Japan and China and even cereal and bread for the Americans who prefer led bland sugary foods and coke for breakfast over the beautiful chef prepared buffet offerings. The staff were also amazing, very helpful, and knowledgeable about the local area, with many fluent in English. The hotel provided pyjamas were a nice treat.

Stayed in October 2024

Clean and space room.

Stayed in October 2024

it was near to china town

Stayed in September 2024