Free coffee until 9 only

Very nice and comfy

Stayed in August 2025

Honestly, everything was great and I would stay here again when I visit Sendai in the future. No complaints 😃

The amenities here exceeded my expectations. They had a bunch of items available to borrow if needed and the children's play area was perfect for our toddler. The snack/drink bar was also great for just relaxing or playing a board game. They even saved an item we left behind in the room. The location itself was also super convenient to Sendai station.

Stayed in August 2025

Considering the price, we found some of the amenities rather cheap, esp. the free coffee and the 'welcome drink', which was a highball or lemon sour pre-mixed drink from a massive plastic bottle poured in cups. Sometimes less is more, and this gave us a hostel impression that didn't fit the overall experience.

Family-oriented hotel with a fun community area and lots of amenities, close to Sendai station and the shopping streets. Staff was very friendly, and even the non English speakers were very attentive and helpful. We liked that the room was more spacious and the gym allows for more variable training than in other hotels, plus the bed was very comfortable.

Stayed in August 2025

Nothing

Very clean, great facilities

Stayed in August 2025

Royal Host restaurant attached to the hotel has a set brunch menu. You couldn't order just one individual meal, and so it's not a typical Royal Host restaurant.

LOVED the lounge with all the different amenities! Ice cream, coffee, soup?! And board games! Plus allllll the additional back up items came in handy. They even had diapers stocked ready to go for guests! If you are a family with littles, this is the hotel to stay at! Play area was amazing too. Staff was exceptional, and really catered to our needs. Cribs/bassinets available.

Stayed in August 2025

Location a bit far from station

Clean n friendly staff, best for family with young children

Stayed in July 2025

About 10 min's walk from the train station, but not a big deal.

The snack bar is free with some good snacks (crackers, coffees, ice creams, and soup). The free amenities are wonderful - they have a lot of options for you to choose for free, including tooth brush, facial cream, facial mask, and many others. There is a paid onsite laundry room as well.

Stayed in July 2025

None

Clean hotel, staff was very friendly and helpful. We are English speaking and they were great with answering our questions and helping us. We did not use many of the free baby amenities but were very impressed and appreciated the thoughtful kid safety designs.

Stayed in July 2025

I liked,the hotel very much, everything. Very friendly and helpful Staff.

Stayed in June 2025

Comfortable and good staffs

Stayed in July 2025

Nil

Excellent location, in a quiet area just few minutes walk away from the Sendai Station. Our room was big enough to fit in 2 mid size single beds plus space for opening our suitcases. Everything was clean. Staff were warm. There is a relaxation area with machine for coffee and tea.

Stayed in May 2025

Location downtown

Artistically designed interior was plain but absolutely beautiful. Rooms were fantastic. Best hotel I have stayed in in Japan! Play area for children off the lounge was perfect for families.

Stayed in May 2025

I didn't like the parking price 1500 the for the day is quite a lot

Spotless clean+ amazing play area for kids . It was an excellent surprise. Also the free icecream (and goodies) are a big plus

Stayed in April 2025

The washing machines were always fully occupied. Some users came to take out their washed clothes from the machines for a long period of time after the machines had stopped. An effective system should be set up to prevent such situation.

Very good location and facilities including breakfast and providing free ice cream and drinks. The rooms are clean and well maintained. Hotel sfaff provided professional service although language was sometimes a problem.

Stayed in April 2025

It was all fine.

Clean, bright, modern facilities. Very child friendly facilities. Free coffee, ice cream and all the things you might need for a stay with your young family.

Stayed in April 2025

A bit on the pricey side

Room was clean and very centrally located near Sendai station where all the shopping malls and restaurants are. They are also very generous in providing additional amenities that guests could take any time from the main lobby. Highly recommended and I would stay at the same hotel if I ever returned to Sendai.

Stayed in April 2025

Room was relatively small. Oddly shaped but bed was large and comfortable. Toilet was modern, stylish but very cramped.

Stayed in April 2025

It’s so clean, the staff is very kind, and they have an amazing play area for kids. Easy walk from Sendai station.

Stayed in March 2025

Nothing much.

The location is excellent. It's just two blocks away from Sendai Station. It is close enough yet not directly facing all the buzz. Because it is newly renovated, so it is very modern and clean. The room is huge in Japanese standard. There is a study table and a coffee table, so it is just right for mine and wife's need. I must mention the freebies corner. There are soft drinks, coffee, tea, soup, ice-cream and a lot of tidbits, and a huge guest lounge where you can rest and chilled before going back to the room. Also must mention is the toiletries corner where you can collect whatever you need. Just spoilt with choices. Another worth mention is the lady traffic controller who direct car parking gave good and clear instructions. Thumbs-up.

Stayed in February 2025

polite staff and good location from Sendai station

Stayed in April 2024

The parking situation. There should be designated parking for the hotel.

Stayed in February 2024

Love the Richmond hotels, you always know what to expect. Great location loved the coffee/soup bar

Stayed in February 2024

Nothing, everything was great

I expected a tiny room because it was the cheapest option around Sendai Station. But I’ve got a big room (in Jp standards) with a big bed, I even had a place to do yoga in the room. The bathroom was comfy too, with a big bathtub. The bed was very comfortable. The staff were very helpful and fast. I couldn’t return to hotel to pick up my luggage on the next day, so they agreed to help to send it to my address in Kyoto. All these things made me very satisfied. Will stay at Richmond Hotel on my next time in Sendai.

Stayed in February 2024

The staff was very kind, she gave information about nearby attractions and things to do near the stay.

Stayed in January 2024