8.5

Reviews of Richmond Hotel Nagoya Shinkansen-guchi 3 stars

453-0013 Aichi, Nagoya, Nakamura-ku, Kamejima 2-12-3, Japan

  • Juhi

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review

    Amazing staff and hospitality. Better than even some of the 4 star hotels in the area. Very accommodating. Room checkout extension for a reasonable cost. Good coffee for free, especially the fact that it is latte. All amenities provided - exceeded expectations in this regard.

    Just that the room was much smaller than expected.

  • Virgilio

    Reviewed: 30 August 2025 · Stayed in July 2025

    Verified review
  • Virgilio

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
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  • Yumi

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Mirah

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    The hotel was clean, as a business hotel this hotel provides proper facilities for business traveller such as microwave and coin laundry, trousers press inside the room, nice amenities guests can choose at the front and electricity plugs so quite convenient for travellers to charge their devices.

    Nothing

    Property response:

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to share your valuable feedback. We are glad to hear that our convenient location helped you easily reach the hotel during the hot weather. We also appreciate your positive comments regarding the cleanliness of the hotel and the business-friendly facilities such as the microwave, coin laundry, in-room trousers press, and the variety of amenities available at the front desk. Providing a comfortable and convenient stay for our business travelers is very important to us. Your rating of 8 out of 10 is encouraging, and we hope to have the opportunity to welcome you again on your next visit to Nagoya.

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to share your valuable feedback. We are glad to hear that our convenient location helped you easily reach the hotel durin… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    22 August 2025
  • Camilla

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    Location. Cleanliness. Room tidyness. Staff kindness and support. Amenities

    Nothing

    Property response:

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi and for sharing your wonderful feedback. We are delighted to hear that you were satisfied with our location, cleanliness, room tidiness, staff kindness and support, as well as our amenities. It means a lot to us that you found no areas needing improvement. Your generous rating of 9 out of 10 encourages us to continue delivering excellent service. We look forward to welcoming you back on your next visit to Nagoya.

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi and for sharing your wonderful feedback. We are delighted to hear that you were satisfied with our location, cleanliness, room tidiness, staff kin… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    22 August 2025
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  • 7.0 Good
    Kishor

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    Amazing location, friendly staff

    The air vent in the ceiling and smoke detectors had dust on them. Otherwise no issues with cleanliness

    Property response:

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to provide us with your feedback. We sincerely apologize for the dust on the air vent and smoke detectors in your room. Cleanliness is of the utmost importance to us, and we regret that this aspect did not meet your expectations during your stay. On a more positive note, we are glad to hear that you enjoyed our amazing location and found our staff friendly. Your honest feedback is invaluable in helping us to improve, and we hope to have the opportunity to welcome you back in the future to enjoy an even better experience.

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to provide us with your feedback. We sincerely apologize for the dust on the air vent and smoke detectors in your room. C… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    22 August 2025
  • Jan

    Reviewed: 10 August 2025 · Stayed in July 2025

    Verified review

    Helpful staff, good view to the trains, central location.

    Confusion regarding the breakfast - which was most likely caused by booking.com, not the hotel.

    Property response:

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi and for taking the time to provide your valuable feedback. We sincerely apologise for any confusion regarding breakfast, which we believe was probably caused by the booking process. We are committed to working closely with our partners to minimise such misunderstandings in future and improve the guest experience. Having said that, we are delighted to hear that you found our staff helpful, enjoyed the view of the trains and appreciated our central location. Your kind rating of 9 out of 10 encourages us to continue providing excellent service. We look forward to welcoming you back on your next visit to Nagoya.

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi and for taking the time to provide your valuable feedback. We sincerely apologise for any confusion regarding breakfast, which we believe was prob… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    22 August 2025
  • Nico

    Reviewed: 7 August 2025 · Stayed in June 2025

    Verified review
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  • Jonathan

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    The location was good. Keep in mind that it's kind of far to travel with suitcases in tow from the shinkasen but it was a good location for the metro. The layout of the station is vast. The closest stop is actually the stop down from Nagoya on the yellow line.

    Our first night we had a stain on the outer comforter but the staff allowed us to change rooms. I initially asked for a new comforter but it was difficult to communicate this.

    Property response:

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to provide us with your feedback. We sincerely apologize for the issue with the stained duvet cover on your first night. We also appreciate your patience regarding the communication difficulties. We will continue to work on improving our communication processes to provide better assistance to our guests. We’re glad to hear that you found our location convenient for accessing the metro, and we appreciate your helpful tip about the station layout and the closest stop. We understand that navigating with luggage can be challenging and hope that this did not cause you too much inconvenience during your stay. Thank you again for your kind words and for giving us a rating of 9 out of 10. We look forward to welcoming you back on your next visit to Nagoya.

    Thank you very much for choosing to stay with us at the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to provide us with your feedback. We sincerely apologize for the issue with the stained duvet cover on your first night. … Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    26 July 2025
  • Andy

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review
  • Kian

    Reviewed: 13 July 2025 · Stayed in June 2025

    Verified review
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  • Samuel

    Reviewed: 10 July 2025 · Stayed in June 2025

    Verified review
  • Iuliia

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review

    Everything was fantastic.

    Nothing.

    Property response:

    Thank you very much for your excellent review and perfect rating! We are delighted to hear that you enjoyed every aspect of your stay with us and that you did not experience any issues during your time with us. Here at the Richmond Hotel Nagoya Shinkansenguchi, we always aim to provide every guest with a seamless and enjoyable experience, so your feedback assures us that we are meeting those goals. Thanks to our prime location, modern facilities and attentive service, we are confident that your next visit will be just as memorable. We warmly invite you and all our other guests to experience the comfort and convenience that make the Richmond Hotel Nagoya Shinkansenguchi a top choice in Nagoya. We look forward to welcoming you again soon.

    Thank you very much for your excellent review and perfect rating! We are delighted to hear that you enjoyed every aspect of your stay with us and that you did not experience any issues during your time with us. Here at the Richmond Hotel N… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    10 July 2025
  • Dorian

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review

    Great example of this hotel chain. Staff very friendly and helpful. Breakfast buffet had wide choice, with local specialties. View from window of Nagoya railway station was mesmerising 🙂

    All good.

    Property response:

    Thank you very much for choosing the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to share your wonderful feedback. We are delighted to hear that you found our hotel ideal for your short trip to Nagoya, and that you enjoyed your comfortable stay with us. We are especially gratified to learn that our friendly and helpful staff made a positive impression and that you appreciated the variety of local specialties offered at breakfast. The mesmerizing view of Nagoya Railway Station from your window is indeed one of the unique features of our location, and we’re glad it enhanced your experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the near future.

    Thank you very much for choosing the Richmond Hotel Nagoya Shinkansenguchi, and for taking the time to share your wonderful feedback. We are delighted to hear that you found our hotel ideal for your short trip to Nagoya, and that you enjoy… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    10 July 2025
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  • Nina

    Reviewed: 1 July 2025 · Stayed in July 2025

    Verified review

    Fantastic hotel, extremely clean, amazing staff,super polite and helpful. Definitely recommend to stay here. also close to Nagoya station so you can easily can access public transport.

    Property response:

    Thank you for choosing to stay at the Richmond Hotel Nagoya Shinkansenguchi! We are delighted to hear that you found the hotel clean and the staff polite and helpful. Your kind words encourage all our team members, who work hard every day to provide a comfortable and welcoming environment for our guests. We are also pleased to hear that our convenient location near Nagoya Station enhanced your stay and made accessing public transport easy for you. Your recommendation means a lot to us, and we very much hope to have the pleasure of welcoming you back on your next visit to Nagoya.

    Thank you for choosing to stay at the Richmond Hotel Nagoya Shinkansenguchi! We are delighted to hear that you found the hotel clean and the staff polite and helpful. Your kind words encourage all our team members, who work hard every day t… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    2 July 2025
  • Nico

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review
  • May

    Reviewed: 3 June 2025 · Stayed in May 2025

    Verified review

    The staff, the amenities, free drink 👍

    Nothing

    Property response:

    Thank you for staying at Richmond Hotel Nagoya Shinkansenguchi. Thank you very much for your feedback. We’re glad to hear that you found the staff friendly. We're also grateful for your positive comments about the amenities. We offer a variety of amenities to ensure your enjoyment. We truly appreciate your feedback and hope to welcome you again on your next visit to Nagoya. Receptionsit Suzuki

    Thank you for staying at Richmond Hotel Nagoya Shinkansenguchi. Thank you very much for your feedback. We’re glad to hear that you found the staff friendly. We're also grateful for your positive comments about the amenities. We offer a… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    15 June 2025
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  • Bruna

    Reviewed: 29 May 2025 · Stayed in May 2025

    Verified review

    The staff were incredibly helpful and sweet, all the time. Breakfast was great and the location very convenient. I would certainly go back

    Property response:

    Thank you for staying at Richmond Hotel Nagoya Shinkansenguchi. We are very pleased to receive perfect scores in all categories. We are also relieved to hear that you were satisfied with our staff's service. Some of our staff cannot speak English, so we may need to use a translator. However, we do our best to assist our customers, so we appreciate your understanding. We are pleased to be able to meet your needs. Please be sure to make a reservation during your trip to Nagoya. All our staff look forward to seeing you.

    Thank you for staying at Richmond Hotel Nagoya Shinkansenguchi. We are very pleased to receive perfect scores in all categories. We are also relieved to hear that you were satisfied with our staff's service. Some of our staff cannot sp… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    7 June 2025
  • Renelyn

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review

    Location and the hotel itself.

    Small room

    Property response:

    Thank you for staying at the Richmond Hotel Nagoya Shinkansenguchi. We are very pleased that you received perfect scores in all categories. Did the walk from the station feel far? We are very pleased that you had a comfortable stay. However, we regret that the size of the room did not meet your needs. The twin room is larger and equipped with two single beds. Please consider staying with us again if you have the opportunity. We look forward to seeing you again when you visit Nagoya.

    Thank you for staying at the Richmond Hotel Nagoya Shinkansenguchi. We are very pleased that you received perfect scores in all categories. Did the walk from the station feel far? We are very pleased that you had a comfortable stay. How… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    7 June 2025
  • 7.0 Good
    Fung

    Reviewed: 12 May 2025 · Stayed in May 2025

    Verified review

    New renovations. Relatively more space. Very nice staff.

    The bed was too soft and uncomfortable. Minor noise from passing trains was acceptable, but it depended on whether you were already asleep.

    Property response:

    Thank you for staying at the Richmond Hotel Nagoya Shinkansenguchi. We are very happy to read that you were satisfied with the facilities and the service of our staff. However, we regret that the softness of the bed and the noise of the trains prevented you from getting a good night's sleep. If you request a quiet room when making your reservation, we will try to provide one, although we cannot guarantee it. Please let us know your requests if you plan on staying with us again.

    Thank you for staying at the Richmond Hotel Nagoya Shinkansenguchi. We are very happy to read that you were satisfied with the facilities and the service of our staff. However, we regret that the softness of the bed and the noise of the t… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    7 June 2025
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  • 7.0 Good
    Tiantian

    Reviewed: 22 April 2025 · Stayed in April 2025

    Verified review

    Quite convenient around, close to Nagoya station, lots of restaurants, stores…

    Luggage wheel sound never stopped during sleeping, no kidding. I was in jet lag, hard to sleep.

    Property response:

    Thank you for staying at Richmond Hotel Nagoya Shinkansenguchi. We apologize for not be able to provide you with a comfortable stay. We can give you earplugs, so we hope this works for your next stay. Thank you for choosing our hotel.

    Richmond Hotel Nagoya Shinkansen-guchi
    5 May 2025
  • Vernice

    Reviewed: 17 April 2025 · Stayed in April 2025

    Verified review

    Perhaps because we came from a trip with lots of walking already, the location (though it looked close on the map) was actually way further from Nagoya Station than we imagined. The hotel is located conveniently around many car rental companies and public car parks (paid), making it easy for planned day trips out of the city. Just opposite the hotel, was a surprisingly popular / famous ramen bar (Shishimaru). The entire hotel experience was fantastic! They provided pajamas (alike traditional Japanese hotels) that were really comfortable, the toiletries are in the lobby for your picking and the bed and pillows were amazing. The rooms were brilliantly clean (no allergies to dust mites at all) and spacious. The staff were really patient in assisting with our enquiries, some of them using an AI translation tool, and went the distance to help us understand local parking regulations etc.

    Property response:

    Thank you very much for staying at Richmond Hotel Nagoya Shinkansenguchi and for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you had a fantastic experience at our hotel. It’s wonderful to know that you enjoyed the comfort of our pajamas, the convenience of choosing your own toiletries, and that the bed and pillows met your expectations. We are also very pleased that the room cleanliness contributed to your comfort and that your allergies were not triggered. We appreciate your kind words about our staff as well. We are glad they were able to assist you effectively, even with the help of translation tools, and that they helped you better understand local parking rules. Regarding your comment about the distance from Nagoya Station — we’re sorry it felt farther than expected after a long day of walking. Please note that the nearest station to the hotel is Kamejima Station, and we will consider how we can better communicate travel times and directions for future guests. Thank you also for mentioning the nearby ramen bar and the surrounding rental car and parking facilities — we’re sure future guests will find that information helpful. We truly appreciate your feedback and hope to welcome you again on your next visit to Nagoya. Best regards,

    Thank you very much for staying at Richmond Hotel Nagoya Shinkansenguchi and for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you had a fantastic experience at our hotel. It’s wonderful to k… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    6 May 2025
  • Rax

    Reviewed: 14 April 2025 · Stayed in March 2025

    Verified review

    Location — near malls, restaurants, conveniene stores, and stations

    The room was small. It was difficult to open up our luggage on the flood.

    Property response:

    Thank you for staying at Richmond hotel Nagoya Shinkansenguchi. We are sorry for not be able to provide comfortable stay for you. We also offer twin rooms which are larger than double rooms. We hope that would work if you have an opportunity to use our hotel next time. Thank you for choosing our hotel.

    Thank you for staying at Richmond hotel Nagoya Shinkansenguchi. We are sorry for not be able to provide comfortable stay for you. We also offer twin rooms which are larger than double rooms. We hope that would work if you have an opportuni… Show more

    Richmond Hotel Nagoya Shinkansen-guchi
    20 April 2025
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  • Raiza

    Reviewed: 5 April 2025 · Stayed in April 2025

    Verified review
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