We really enjoyed our stay at the Richmond Fukushima Hotel Ekimae. We arrived by train from Nikko, and we had left a piece of luggage behind. The staff at the Richmond were so helpful in contacting the Nikko hotel and arranging for the forwarding of that luggage to Fukushima. We really enjoyed the breakfast at the hotel. The rooms were on the smaller side, but very clean and well equipped. The staff were very friendly and accommodating. We would definitely stay here again.

Stayed in June 2025

Helpful front desk staff and great location just next to the station

Stayed in July 2025

Note - be mindful when you book, there are 2 sides to Fukushima station. You have to go underground to get to the other side, which also has different shops etc.

Very friendly and helpful staff, self check in via their screens is nice and easy and you can print our multiple cards for your friends. The rooms were very spacious by Japanese standards, all 3 of us could open our luggage at the same time in the room! Bathroom was also nice. Comfy beds, clean room and quiet surroundings made for a perfect stay.

Stayed in April 2025

Very good location, helpful staff and very good breakfast

Stayed in April 2025

Fantastic hotel with a lot of amenities for guests. Super clean and comfortable and location is great too. Staff were awesome and helpful. Great choice for travellers.

Stayed in April 2025

None.

Location is very near the train station. Staff are all nice. Room is clean and comfortable. Breakfast is very good.

Stayed in April 2025

No

Great staff

Stayed in April 2025

It was average

Stayed in April 2025

I can only say that the communication barrier is what I did not like

Stayed at Richmond Hotel Fukushima Ekimae and had a wonderful experience! The rooms were exceptionally clean and cozy, staff were welcoming and helpful, and the location right near the station was super convenient. Highly recommend for a hassle-free stay!

Stayed in March 2025

Everything’s ok

Walk 3 minutes from station

Stayed in February 2025

I left my glasses here but didn't hear anything about them. Yet the train lost and found tracked our lost souvenir bag on the shinkansen.

Clean warm, comfortable and right next to the train station. Nice to walk to shops in the station. Breakfast you get a choice. We tried the Japanese breakfast which is very different with fish, fermented beans... but did have some eggs and bread rolls. Our kids opted for the voucher which was used on a very generous Maccas (big M) breakfast. Nice free bath salts and toiletries in the foyer.

Stayed in January 2025

There was a lack of clear information on the hotel’s facilities. The guide on the TV seemed to still be under construction, leaving some details unclear. Additionally, while the hotel’s proximity to the station is convenient, the few uncovered steps between the hotel and the station could be an issue during rainy weather, as there’s no shelter to protect you from getting wet.

The hotel’s location is fantastic—situated right beside Fukushima Station, making it extremely convenient for travellers. Being surrounded by numerous shops and restaurants added a lot of variety and convenience during my stay. The room was a standout feature. It was spacious, clean, and felt new, with large twin beds that were very comfortable. The enormous, modern TV added a luxurious touch. The bathroom was also impressive, offering plenty of space and a proper bathtub where I could stretch my legs and relax. Another highlight was the staff, who were exceptionally friendly and helpful, ensuring that my stay was pleasant and hassle-free.

Stayed in December 2024

Nothing

Very near to JR and Family just beside the hotel

Stayed in December 2024

The toilet smells

The location

Stayed in December 2024

Incredibly uncomfortable beds

Great location

Stayed in November 2024

Beds too hard, pillows too soft. Staff provided an alternate pillow, which was better. On leaving we saw most rooms on our floor, checking out had also got a different pillow. Sink was very close to toilet, which made it difficult to access the toilet, for my very tall husband.

Good location, reasonably priced

Stayed in November 2024

I was surprised and shocked to wait in line for having breakfast, but probably it depends on the time. The tray was wet and waitresses seemed not well-trained. I presume the restaurant is not managed by hotel but rented out to tenant, and the waitresses are not hotel staff.

I love this hotel.

Stayed in November 2024

Nil

Room is spacious . Location is good 5mins walking to JR station and many eateries

Stayed in October 2024

Get out of the station turn right! Amazing hotel staff. Well equipped place. 10/10! I took some free bath salt this hotel provided to bath and found a little restaurant nearby on the other side of the station for goyza. Fukushima is known for their ramen, goyza, and red miso katsu. For those who complain about food, it’s Japan, food is every 50 metres and better than anything I’ve had in over 20 countries. The room is small because it’s Japan but I find this hotel spacious because I got a bigger bed. Not only the gentleman at the front desk spoke English, he printed a local map and train station map for me. I have been all over Europe, United States, and Australia and for 3times the amount of price I paid over this hotel, I have gotten way worse service and amenities. This is in Fukushima and they still provided the best they could. For all the visitors that expects Japan to cater to your language pander to your needs from another country…..try that elsewhere. Anyway, the station has a pretty cute local bakery across from McDonald’s. A large pharmacy and an entire S-pal market to go through for snacks and food. Not that I don’t already know this, the entire nation is so full of varieties of foods, beverages, and washroom, you can never go hungry, thirsty or restriction to relieve yourself literally every half km. Take this station bus from the other side using underground passage via elevator to a bus area. take number 10 bus to Aizu wakamatsu the samurai town. Or take the train to Yamagata for yamadera and Zao onsen. Or take the train to Sendai and do all the day trips there. Everything is easy and convenient.

Stayed in October 2024

I enjoyed everything about this hotel

Great location so close to the station. This hotel is well appointed, comfortable and so convenient. We chose this hotel for its easy access to trains. From here we were able to visit Matsushima and take a cruise around the islands - a must see if you visit Japan. We were also able to easily access the Nihonmatsu Lantern Festival by train from Fukushima. A highlight of the festival is the procession of festival floats during the first evening. Several large festival floats adorned with lanterns and filled with locals playing taiko drums make their way through the streets of Nihonmatsu City. There was music and street stalls offering a variety of food and drinks. It was a vibrant, happy experience - and so easy to attend from this hotel.

Stayed in October 2024

The bed and pillows were not comfortable.

Location and room size were great.

Stayed in October 2024

Good location close to train, staff were helpful

Stayed in October 2024

Bathroom layout is a little small - the door opens up against the toilet. Washing machines were always busy.

Location was great - right next to the train station and restaurants. Car rental was 100m away. Rooms were large with a big window. We had Youtube and Netflix available. Free toiletries were available. A subsidised car park fee was available via the hotel.

Stayed in September 2024

Rooms were quite small which is typical in Japan. Beds not too comfortable, and the breakfast buffet was kind of a mess by the time we got there. It seemed like it wasn't replenished very often.

We were just there for a night, it's right next to the train station so very convenient. Basic three-star hotel, nothing wrong with it at all.

Stayed in June 2024