Didn't meet anybody that could speak English, but managed just fine with me elementary Japanese. It's too bad that the AC can't run when you're not in the room, because it needs the room key in the thing on the wall.

Very nice and clean and comfortable rooms, very nice staff, the location is good and vretty close to the train station and there's restaurants and convenience stores close by. Really liked stayinf here and absolutely would come back. A cute little restaurant at the ground floor with some more traditional foods/dishes from Akita, as well as other dishes. Very good!

Stayed in August 2025

Breakfast was not included. There was only one pillow per guest. They need to provide at least 2 pillows per guest. The pants press was useless. They might as well just provide an iron and ironing board.

Very friendly and helpful front desk staff. Very clean. Good location, close to the train station. There’s a hamper for guests to use at the laundromat. That’s a simple but considerate touch that I appreciated.

Stayed in June 2025

Staff was very helpful and nice. Room is large and comfortable Laundry available

Stayed in June 2025

Price was slightly high but overall the stay was great

Great location with friendly helpful staff. Room was clean and would stay here again.

Stayed in May 2025

We stayed one night as a family. Everything was okay and the hotel was clean. No smoke smell. No noise. Darkness at night. Kid safe room. Cleanness. Many complimentary items like Akita bath salts. I recommend it to families with small kids. Senshu Park is the best place for kids in Akita, it's in walking distance.

Stayed in April 2025

None

Spacious, friendly staff, at city center and near to the station, clean and superb services, affordable, got coin laundry services within the premise, room for family of five is really spacious!! Hope all Richmond hotel chain has the same standard as this. Will definitely return to this hotel if got another chance to travel to Akita.

Stayed in January 2025

Staff were friendly and helpful. Towels were changed daily, which, in my opinion, is over and above for a budget hotel.

Stayed in January 2025

Bath tub was a little smelly.

Great location with restaurants and convenience stores nearby. Nice breakfast. Room was more spacious than expected.

Stayed in January 2025

Male staff interaction could improve.

The facilities and location.

Stayed in December 2024

The bed and pillows were a little uncomfortable. It would’ve been great to be given one more pillow per person.

The property was in a great location and very quiet. It was close to the station but far enough from the hustle and bustle of the station. It was less than a 5 minute walk from lots of restaurants and shops. The breakfast every morning was delicious and had a different selection on both days that we stayed there. The staff was also very friendly and helpful.

Stayed in December 2024

Nothing, totally suited our purpose.

Very comfortable, convenient location, all amenities might need.

Stayed in December 2024

While breakfast is good, but might be better if the menu does not same each day.

Good location, friendly staff, small but nice room (enough for 2 medium luggages inside room). Price is also ok.

Stayed in December 2024

Bed quality could be a little better

Standard hotel but everything well executed. Clean facilities and good value. Good proximity to train station.

Stayed in November 2024

The room is spacious, considerably big for Japan standard. The bed quite big. Our room have 3 beds, but it sufficient with our family. I personally love their amenities, especially their in-house toiletteries (shampoo and body wash etc). And the staff also very friendly and accomodating towards tourist. Definitely will come here again some day!

Stayed in October 2024

The pillows were not comfortable.

The location was near the station.

Stayed in October 2024

Limited carpark capacity for those who drive

Delightful breakfast with local specialties in Akita.

Stayed in October 2024

Nothing

It’s about 5-7 minutes walk from the station. The room is spacious and clean. And they provide cosmetic care and bath salt for guest. Breakfast is reasonable price, traditional Japanese buffet, for those who curious can give it a try

Stayed in September 2024

We had a short stay there, it was clean, comfortable with helpful and positive staff

Stayed in August 2024

Great location Very clean Comfortable bed Nice staff

Stayed in June 2024

Few eateries or shopping in adjacent area

5-10min walk fr station, near Toyota car rental Room spacious

Stayed in May 2024

Comfortable place to stay in Akita !

Stayed in May 2024

Rooms were modern, a reasonable sized by Japanese standards with all the facilities and amenities required. Bathroom was typically small however more than adequate. Very good breakfast with a range of Japanese and Western foods. The hotel is a short walk from the station, less than 10 minutes. Easy walk to all the main sightseeing places.

Stayed in April 2024

Design is a bit ordinary.

Good location. Good value for money.

Stayed in April 2024

Small roo.

Location

Stayed in April 2024