There are a number of international people employed by the lodge. They're all very helpful and friendly, but one of them was sick or not feeling well and it could be felt when you see them interacting with others and yourself. Perhaps it is because it was near the end of the ski season and people are tired, but there was a distinct lack of sincerity from some of the western workers compared to interacting with the japanese hosts who were always smiling or provided responses with care.

This property blew our mind. The primary hosts were incredibly friendly and helpful. It was a cross of having a Ryokan vibe mixed with a Ski Lodge as there are shared facilities, an indoor bath, and very well thought out amenities which made it one of our most memorable stays with a homey vibe. Very cosy, very clean! The food they provided was amazing too as the breakfast was very tasty! We went in March and the sound of melting snow throughout the night was one of the the most tranquil experiences we had that we will hold onto forever.

Stayed in March 2025

The simplicity of the room and lack of lighting options (a single overhead fixture only) makes it feel a little like a hostel than many hotel rooms we have stayed in. However, they were clean with lots of storage and we would definitely stay again.

Great to have a free breakfast included! Good location - a 5 min walk from the main street and 10 minutes from the slopes. Friendly, helpful, English speaking staff. Rooms very simple, but clean with lots of storage for suitcases and gear. Ski storage and boot-warming room available on-site. Offer shuttle service (with a fee) to Iiyama train station. Super helpful setting up gear transport through Yamato. The beds are traditional Japanese mats on the floor.

Stayed in March 2025

Very nice, clean, and calm atmosphere

Stayed in March 2025

Nothing! Any help we needed the staff were happy to help.

The location, staff and facilities were excellent!

Stayed in March 2025

Female Bathroom shower water and onsen water was inconsistent, there were days when it was too hot, and there were days when it was too cold. WiFi was terrible in one room. Drying room could not dry our gear in time for the next day. Our room lights were not all working.

Location was close to the slopes and food options. It was close to the bus stop as well. There was free apples which was great to have after a long day of snowboarding. The breakfast was so good, the quiche and the live station preparing pancakes and omelette were the bomb. Fresh pastries were also delightful. The staff were very friendly and approachable

Stayed in March 2025

The walls are thin, if you have neighbours that are making noise late at night or upstairs neighbours walking around you will hear it. For the most part, everyone in the lodge was very respectful of keeping noise down during quiet times

The location proximity to the Main Street and access to the ski lifts was exceptional. A short walk uphill to get to the ski lift, but that is normal considering the layout of the town. 5-10 minutes walk with all of our gear

Stayed in March 2025

Can be noisy at times because of kids but didn't matter as I knocked out every night from all the activities I did.

Big room and amedities for the price.

Stayed in March 2025

Tv didn’t work

Close to the main attraction and close to the Main Street

Stayed in March 2025

Hard to fault, we absolutely loved our stay and nothing about it didn't meet or exceed our expectations.

We absolutely loved our stay here, the staff were super friendly and helpful, the place was very clean and felt like a great traditional ryokan experience. Location was fantastic too, easy walk to both restaurants and the ski lifts.

Stayed in March 2025

It’s shared bathroom and restroom, so it may quite loud when other guests used.

Very warm and hospitable welcome and experience when stayed at the lodge. Clean and comfortable place.

Stayed in February 2025

there was nothing I didnt like

Loved the location of this Lodge, it was an easy to walk to the township - 3-5mins and to the gondola - 10mins The staff were very helpful - lots of English speaking staff. The room was large and warm and comfortable. The breakfast was good with an omelette station and pancake station. There was a vending machine for soft drinks and beers which was convenient, along with a washing machine and dryer and a water cooler which was nice after a long day skiing.

Stayed in March 2025

Excellent value for money - well worth it.

Stayed in March 2025

The place is comfy and the atmosphere is nice. It was warm all around the house and our room had all the needed amenities. The location is good, not far from the city center or the ski lifts.

Stayed in February 2025

Nothing

Super nice atmosphere, great confi rooms and beds. Breakfast was great and the staff was always super nice and welcoming. Great add with the Onsen to relax every day/night.

Stayed in February 2025

Staff could have been a bit more knowledgeable about town dinner options

Great amenities - awesome onsen (one of the best I’ve been to in Japan), huge downstairs breakfast room and lounge area to hang out. Big rooms with comfortable beds and doona. Good breakfast with made to order omelettes and pancakes.

Stayed in February 2025

Didn’t really like that there was one sink right in a hall where everyone cleaned their teeth

A rabbit warren but fun to go up and down the various stairwells

Stayed in February 2025

Room could use a mirror

Very comfortable Staff super helpful and breakfast great

Stayed in February 2025

You had to wait for everybody to go to bed, otherwise when people were above your room or walking past your room, it was loud thumping noises.You did get used to it after a while. It didn’t put me off by booking this again. Maybe they need signs on the doors to be a bit more respectful of other guests.

The room was big and comfy beds. The staff were amazing and always so helpful. Breki was excellent and so much variety.

Stayed in February 2025

Very clean and well maintained property. Breakfast was amazing

Stayed in February 2025

the price was a bit high compared to other accommodation

Like the Relaxed style, breakfasts were good, staff accommodating, our room completely adequate - minimalist style Japanese, access to the village and mountain really good.

Stayed in February 2025

Nothing

Good breakfast- pancakes, omelettes and other baked goods and fresh food. Friendly and helpful staff. Comfortable room and beds and good drying room. Located 5 min walk to town and 5-10min walk to Gondola.

Stayed in February 2025

Beds were quite firm.

Lovely staff, regular shuttle bus, good location and the price was great.

Stayed in February 2025

We were welcomed and felt like a part of the family. All the staff were extremely helpful and friendly. The hotel was heated thoroughly and the warmth was felt throughout. Breakfast was included and was great. It made our trip to Nozawa that extra bit special

Stayed in February 2025

Breakfast was a bit bare, but good overall

Really friendly staff. They helped us book restaurants that would only take phone bookings and picked us up from bus station in nozawa.

Stayed in February 2025