the washlet in our room 304 didnt work and it would have been nice to see Mt. Fuji. But the hotel doesn't have a weather machine ; )

location was great, staff were friendly, complimentary coffee and juice was nice, parking under the building was very nice too, view from the onsen was excellent. we will come again.

Stayed in July 2025

The outdoor onsen was under construction so didn’t get a chance to use that.

Pretty god location Sadly couldn’t see the mt Fuji view as it was raining and just bad weather

Stayed in June 2025

The location was very far out of town. Unless you have a car, anywhere by taxi is easily $30 each way. Gotemba train station is a $30 taxi ride or the hotel has a shuttle with a limited service. No restaurants nearby and the food in t he onsite restaurant is a set menu for $120 per head! Not economical for a family of 6. The hotel is under construction so the roof top onsen was not accessible, which was disappointing. Although I appreciate a solid work ethic, jack hammering outside of our room at 0800 was not ideal. It would have been nice to be put in a room not facing the workers in the morning when I opened the curtains.

The property had a a lovely onsen and comfortable beds. The staff were professional and helpful.

Stayed in June 2025

Older TV but it was a short start and tv wasn’t the priority

A great stay! Good underground parking and lovely view of Mount Fuji (currently has some construction due to renovations but not inconvenient at all). Staff were patient and helped with a slightly later checkin and luggage transfer to our next hotel - much appreciated! Room was very spacious and good amenities. 5 minute drive to more central / food areas.

Stayed in April 2025

Less food options, Bit far from station

View of mt Fuji

Stayed in April 2025

The accommodation is very far from any of the lakes. The shuttle bus only runs from mid morning to early afternoon so if you are staying out, make sure to know where to find a taxi as they are not close. Would be great if there were more options for shuttle for the price you pay to stay. The breakfast was a 3 course meal - yet somehow lacked. It was mostly small pecking food

The room was large compared to other hotels. A wonderful view of Mt Fuji from our double bed. The bath was a great size too with legroom.

Stayed in April 2025

Hotel must be flexible to cater for guests Must have an informal restaurant to cater for guests.

The views of Fuji mountain

Stayed in April 2025

A/C was on the warm side. We tried opening a crack in the balcony door, which worked but room became cold overnight.

View of Mt Fuji was amazing from the room! Breakfast was great!

Stayed in February 2025

Great place to break our drive from Toyko to Shizouka and rest for the night. The view of Fuji in the morning from our room as well as the breakfast area was amazing. Breakfast was good. Secure parking on site.

Stayed in February 2025

My family was impressed with the architecture of the hotel as well as the view of Mt Fuji from the onsen

Stayed in December 2024

Excellent views of Fuji from the room and hotel lobby

Stayed in December 2024

Hot spring with Fuji view is very fantastic.

Stayed in January 2025

Nothing

The view of Mt Fuji was amazing! We stayed in a Japanese style room which was good for our family of four and the breakfast was delicious. We had a car which made the hotel easily accessible.

Stayed in January 2025

Futon bed and comforter are quite worn out.

The spaciousness of the room for family of 5 with young kids. Quiet hotel.

Stayed in December 2024

The accessibility to the Gotemba station. As the shuttle bus was unavailable on Monday. I have to call a taxi instead.

The staff at Rembrandt Premium Fuji Gotemba deserve high praise for their exceptional hospitality. They were incredibly friendly and attentive, always ready to assist with a smile. Their professionalism in addressing and solving my queries made my stay seamless and stress-free. The room was immaculately clean, reflecting their commitment to quality and guest comfort. One of the highlights was the breathtaking view of Mount Fuji, which made the experience truly unforgettable. I sincerely thank the team for creating such a memorable and enjoyable stay. Highly recommended!

Stayed in December 2024

The balcony in the room looks dirty.

Nice view. Excellent hot spring. Polite staff.

Stayed in November 2024

Difficult to access with limited shuttle service from gotemba station. Need to drive

View of Mount Fuji and Onsen

Stayed in November 2024

Furniture a bit dated

Onsen had a good view of Fuji. Room big and clean

Stayed in November 2024

Furniture a bit dated. Can do with a refresh

Room as big and well maintained. Onsen was nice with a good view of Fuji

Stayed in November 2024

Furniture was a bit old, room with carpet had the old stuffy smell.

Amazing view, private onsen was super nice. Traditional Japanese Room was well worth the experience. Staff were friendly and helpful.

Stayed in November 2024

Nil

Good size

Stayed in November 2024

The view , when the clouds went away was fantastic

Stayed in November 2024

Limited washer dryer and location not convenient at carpark

Room is spacious. Onsen facility is comfortable. Fantastic view to mt Fuji.

Stayed in October 2024

The rudeness of other guests using the onsen as they were not following the Japanese guidelines. The restaurant food was disappointing. However the staff lovely. However there was an Kerr lady at reception who was playing cards whilst at the desk and she left the work to a younger staff member who was having trouble helping us. I found it strange behaviour.

The onsen was fantastic and the VIEW of Fuji San was the best

Stayed in October 2024