243-0018 Kanagawa, Atsugi, Naka-cho 2-13-1, Japan
#12 of 16 hotels in Atsugi
Guests' ChoiceBased on 99 hotel reviews
7.6Cleanliness
7.9
Comfort
7.9
Location
7.8
Facilities
7.5
Staff
8.2
Value for money
8.0
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 August 2025
Gayle
AustraliaIt's old but kept clean
Stayed in August 2025
Reviewed: 14 June 2025
Claus
GermanyUnfortunately, the refrigerator is a bit loud, as is the toilet flush, which also runs for minutes, which is not good, especially at night
Room space as well as the distance to station and bus stop.
Stayed in June 2025
Reviewed: 15 May 2025
T
ThailandA window couldn't be opened.
Excellent facilities
Stayed in May 2025
Reviewed: 14 May 2025
T
ThailandMy only complaint is that I couldn't get the window to open to ventilate my room.
Excellent location and professional stuff.
Stayed in May 2025
Reviewed: 9 May 2025
Aya
CanadaLaundry dryer didn’t work
Good location, walking distance from train station
Stayed in May 2025
Reviewed: 17 April 2025
Wan
MalaysiaGood breakfast and easy for parking if you have a car rented. Comfy beds but could do with more pillows😅 it was one per bed 😬. Overall it's ok and for smoker there are smokimg rooms
Stayed in April 2025
Reviewed: 6 April 2025
Stu
JapanThere was nothing to dislike
We like the location, it is in a nice quiet area and yet a convenient walk from the Train Station. This was our 2nd stay at this Hotel and it was another nice visit. I recommend the Breakfast before your head out for the day.
Stayed in April 2025
Reviewed: 23 March 2025
Phoebe
IrelandThe hotel was a short walk from the train station, and shopping centre.
Stayed in March 2025
Reviewed: 19 January 2025
Inoue
AustraliaThe Bathroom was a little small and there was no internet on the TV
It was very clean and a great location for food and the station.
Stayed in January 2025
Reviewed: 17 October 2024
Jenna
JapanThe room had scuffs from previous use here and there, like scuffs from furniture up against the wall, I'm guessing that the interior hasnt been updated in awhile; but everything is there and the beds really were quite comfy.
The breakfast was delicious. I loved the buffet style and windows viewing the street. Lots of Japanese and Western Cuisine. I personally loved the omelette and sausages. If you didn't add breakfast already then they just take your room number and add it to the bill later (1600 yen). There is also a small beautiful rooftop chapel.
Stayed in October 2024
Reviewed: 2 October 2024
Mark
United KingdomThe room smelt of smoke
The hotel was in a good location
Stayed in August 2024
Reviewed: 26 September 2024
John
IrelandThe room decor was a little bit dated, but did not detract from my stay at all.
I recently enjoyed a fantastic 4-night stay at this hotel! The staff were exceptionally friendly, helpful, and polite, always ready to help and were able to communicate with me in my native English. I particularly appreciated their efforts with the Ta-Q-Bin and completing the waybill for me. The central location of the hotel in Atsugi was perfect, with shops, konbini, a train station (on the Odakyu line), restaurants, shopping malls and leisure activities all within easy reach. Yet the hotel was very quiet and peaceful to sleep in at night. The hotel facilities were top-notch, featuring vending machines, an ice machine, a lovely bar, shops and a delightful restaurant. The buffet breakfast was particularly impressive, offering a wide variety of delicious options, both Western style and Japanese style. I must particularly express my thanks to the breakfast staff for their excellent service and very pleasant demeanour. My room was well-equipped with air conditioning, a dehumidifier, tv, fridge, pyjamas, a trouser press, slippers, and even a shoe-horn, making my stay even more comfortable. The bathroom was also well stocked with personal products like a toothbrush, toothpaste, comb, razor, wash cloth. Literally everything you could possibly need. Overall, I highly recommend this hotel for anyone looking for a great experience! Lastly, the value, which was incredible, given the level of service, the inclusive buffet breakfast, the amazing staff, the room facilities and the complimentary products. I must express my gratitude for a very enjoyable stay. I would highly recommend and I would definitely stay again if I were to visit the Kanagawa area again.
Stayed in August 2024
Reviewed: 25 September 2024
Farzad
SwitzerlandOut of date and old carpet. Needs small renovation and change of facility
Value for money
Stayed in September 2024
Reviewed: 16 June 2024
Maria
JapanNothing everything is good.
The hotel is very convenient for everything...i love the quit and comfortable place.
Stayed in June 2024
Reviewed: 6 May 2024
Lady
CanadaNothing really.
Close to Hon Atsugi station. Lots of restaurants options nearby and MyLord malls is 5 minutes away.
Stayed in May 2024
Reviewed: 3 December 2023
Patel
United KingdomSlight issue with the plumbing. Sink was blocked a little bit meaning that it took some time to clear Toilet Bidet didnt work - Not an issue if you dont use it
2 minute walk to the staton. Restaurants right outside the hotel Quite floors Friendly staff Clean hotel rooms Continental breakfast plus Japanese option also
Stayed in December 2023
Reviewed: 7 October 2023
Jickkadee
Thailand-
Very clean , breakfast is delicious
Stayed in October 2023
Reviewed: 20 September 2023
Jomarie
JapanAir conditioner its not strong enough
Study, party
Stayed in September 2023
Reviewed: 13 September 2023
James
IndiaNothing
Very nice
Stayed in September 2023
Reviewed: 21 June 2023
Duyeal
GermanyI stayed there multiple times. breakfast is not as good as it was in the past. my personnel preference, but it can be improved. I always have problem with getting my invoice. i hope it will not happen again next time.
Hotel is at good location for my business trip. Good value for money, and room size is not too small.
Stayed in June 2023
Reviewed: 5 May 2023
Siu
Hong KongNil
The bath water is good as compared to others.
Stayed in May 2023
Reviewed: 11 April 2023
Erik
United StatesOlder but clean rooms.
breakfast
Stayed in April 2023
Reviewed: 3 March 2023
Ebrains
United StatesI was disappointed in the new look of the hotel bar. I will miss the traditional feel of the previous bar.
I stay here for the breakfast. The rooms are older but clean.
Stayed in February 2023
Reviewed: 7 June 2025
Nicola
Italythe staff doesn't speak English very well but in some way it's possible to understand each other (like everywhere else in Japan so far)
fancy hotel and very good breakfast, the room was clean.
Stayed in June 2025
Erl, Austria
Kyoto, Japan
Marquette, USA
Nashville, USA
Grand Case, Saint Martin
Manila, Philippines
Alba, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content