Nothing

Unlimited snack and drinks and late night ramen

Stayed in August 2025

N/a

Amazing location, traditional Japanese experience with all amenities of a luxury hotel. Can only highly recommend!

Stayed in July 2025

Did not like that steep hill to get to the property…but I suppose the climb was still good for me

The room was spacious and comfortable. It is close to the station. So convenient having snacks and drinks to grab and bring into the room. Complimentary ramen. Beds were comfortable, loved it here.

Stayed in May 2025

Nothing!

Everything!

Stayed in July 2025

Nothing

Everything! We loved the facilities, the room, the onsen. Staff was very friendly

Stayed in July 2025

Once in a lifetime authentic Japanese experience - from food to staff to room/onsen. Absolutely amazing!

Stayed in July 2025

Nothing to dislike.

We liked everything about this ryokan. The room was fantastic with private onsen which was lovely. The food was great with a lot of variety, both dinner and breakfast. The best thing about this ryokan was the staff and cleanliness.

Stayed in July 2025

The Ryokan was perfect, I wish I had booked a longer stay.

The Ryokan is in the Gora area of Hakone and has a lot of attractions nearby. The hotels staff was very friendly and professional. This was probably one of the best hotels I have ever stayed in. I enjoyed the bath on the deck as well as the Ryokan's hot springs and private baths. The dinner has been the best meal I have had on my trip and I am glad I included it on my booking. The next time I come back to Japan, I want to come back here for a longer visit.

Stayed in July 2025

The open air bath was great. We had a quad which was basically 2 adjoining rooms and was quite spacious. Loved the communal and family private open air hot springs . Loved the elegance of the place. Breakfast was good spa treatments ? We paid extra for these ) were excellent . Location was great

Stayed in June 2025

It was a pristine hotel with great service. It was a lots of fun to immerse ourselves in the Japanese culture! I highly recommend!

Stayed in June 2025

Electronic entry keys, only because I lost mine temporarily (I later found it but decided to accept my penalty of an exorbitant fee and have the key for a souvenir)

It was very enjoyable experiencing traditional Japanese cuisine. The service was especially welcoming and I'm amazed at the respect, gratitude and attention afforded us by the entire staff.

Stayed in June 2025

Nothing.

The bedroom was absolutely beautiful with an outside bathtub with hot spring water. There was plenty of free amenities. The breakfast was plentiful. The beds were also very comfortable.

Stayed in June 2025

If you're taking public transportation, expect an uphill hike for a bit

Incredible experience overall, from staff to food to the private hot springs. The perfect place to get out of the city and relax

Stayed in June 2025

Some former guests complained about the steep incline up to the ryokan. It might be a bit difficult for those with mobility issues.

Staying at this ryokan was truly the realization of a long-held dream. From the moment I arrived, I felt warmly welcomed. Check-in included a lovely snack and tea that set the tone for the rest of my stay. The highlight was undoubtedly the private outdoor bath attached to my room, offering a serene and immersive onsen experience in complete privacy. In addition, the ryokan features three reservable private baths (first-come, first-served) and a beautifully maintained communal bathhouse, giving plenty of options to relax and unwind. The food was exceptional. The multi-course kaiseki dinner and traditional Japanese breakfast were both delicious and beautifully presented. I appreciated how the menu shifted with seasonal ingredients, showcasing the chef’s attention to detail and freshness. Glad I decided to opt into meals. Another wonderful touch was the generous selection of snacks and drinks available throughout the ryokan, including alcohol. There was a convenient snack room on my floor, as well as a more extensive lounge in the basement. Spa treatments were also available, adding to the luxurious and restorative feel of the stay. This ryokan was clean and truly captured everything I hoped for in a traditional Japanese inn with hospitality, tranquility, and a deep connection to nature and culture. I wouldn’t hesitate to return. There is also a cable car that goes from Hakone Yumoto station to Gora station, and from there, it is three minute walk to the ryokan. It won’t show up on your Google maps so hot tip.

Stayed in May 2025

Our experience at Suiun was amazing! All of the meals were incredible. The staff was very attentive, kind, and helpful. We felt welcomed and taken care of throughout our stay. The facilities are nice and clean. The location is very convenient; it is only a few minutes walk away from Gora train station which has access to the the Hakone area train line and the cable car. Thank you for an unforgettable few days!

Stayed in May 2025

Nothing

Great hospitality, excellent dinner/breakfast, onsens private and public, clean, great location.

Stayed in May 2025

Western-style breakfast was still more Japanese than Western View from the room to the parking lot After breakfast we decided to cancel the dinner reservation and we were charged a 5000 yen cancellation fee per person (we were not informed in advance that such a fee applies)

Great location Spacious room Many free drinks and snack bars and free late night ramen

Stayed in May 2025

It was not bad, but this is just a suggestion. Me and my partner are not big breakfast people, we usually just drink something and eat a piece a fruit, but the hotel makes you choose between japanese or western breakfast. The issue for us it's that the breakfast is so big, they bring it to your table, but the amount of food for one person, could feed 3. We felt really bad because we could only eat a quarter of it and it was a lot of food waste. I feel like it would be better if guest could pick some items, instead of bringing everything to the table.

This has to be the best hotel I ever stayed in my life. The place was beautiful, super traditional and private. The staff was so kind and helpful, the room was very big, with so many ammeneties and possibilities. The private onsen was a big plus and totally worth the price, since it's only for you, but you still get the view of the nature around the hotel but no one sees you, it's totally private. Really regret not staying an extra night.

Stayed in May 2025

Best part of our trip so far. We booked a twin room with a private bath on the balcony and we used it to it's full potential! the rooms are full tatami with shoji screens - really brought us the feeling of being in a traditional ryokan as we have seen on TV. The room was incredibly spacious, the bathtub fit 2 people without problems and the balcony had 2 chairs and a table for enjoyable evenings/mornings. The possibility to borrow yukatas for the duration of the stay - free of charge - was a highlight. The private onsens were amazing as well, but we did use our private onsen more :) The staff was incredibly professional and polite. the room had good soundproofing. We ordered 1 dinner - kaiseki which consisted of 7 courses - each item was chosen by the chef with us having the option of choosing between 2-3 options. We ordered clam pot - which had only 1 clam which was a bit dissapointing. the free drinks (non-alcoholic as well as alcoholic) provided by the onsen were our highlight as well. We celebrated our honeymoon and the staff suprised us with a small gift, which made the stay even better. Cannot recommend this stay enough.

Stayed in May 2025

N/A

Hot spring open air onsen was a highlight! Peaceful, accessible to cable car and ropeway for activities

Stayed in May 2025

Kind and welcoming staff. The ryoken provided ample amenities, clean private onsen and well maintained public onsen spaces. Stayed within the ryoken since there’s so much to do. I would recommend 100% it.

Stayed in May 2025

This hotel was the highlight of our entire trip - and we wish we had stayed longer. Staff are incredibly courteous, with excellent English. The area is beautiful, with plenty to explore. The hotel itself far exceeded expectations, incredibly comfortable, plenty of space and with excellent facilities.

Stayed in April 2025

Nothing, it was all perfect

Wow! This was an experience. From start to finish, there is a lot of attention to detail. The rooms were huge, the whole ryokan was beautiful, and a huge plus were the public and private onsen (and the one on our balcony!). We didn’t even have time to try it all. The traditional dinner and breakfast were also lovely (a bit much, though). I can just say one thing: book this, it’s worth the money. We should have stayed longer.

Stayed in May 2025

It was a bit difficult to find

Amazing hotel with the amazing staff

Stayed in May 2025