Reviews of PROSTYLE Ryokan Yokohama Bashamichi 3 stars

Atmosphere was good.

if rest room get smaller and room gets bigger, then it will be better.

The staff went out of the way to decorate our room for a 43rd wedding anniversary. That was very special and meant a lot to us.

Small room

The bathroom was very nice and spacious. The hotel itself is in a very convenient location. It is in a quiet place that is close to the train station and there is plenty to do and eat in the area.

We booked a room for two adults and two young children and upon arrival saw that only two pillows were provided. When we asked the staff at the front desk my wife was abruptly told that there were not enough pillows in the hotel for everyone and they gave us 1 extra pillow only. Needless to say they simply did not want to provide another pillow to us and we all had to share 3 pillows for the entirety of our stay. If we had known this before we would of course not have booked this hotel as there are plenty in the area to choose from. It's quite unbelievable that a hotel has this attitude towards guests to be honest and whilst we did not make a fuss at the time, we feel that others should be aware when choosing hotels in the area (especially international travelers and families). The staff were quite cold throughout our stay. The room was also extremely dusty. For some reason there was a lot of dust floating in the room which was not very pleasant.

Rooms are clean and more or less spacious. Furniture is looking modern and contemporary, definitely feels more luxury at the first glance. Beds are very comfortable and on the firmer side, which is always important. Very nicely equipped bathroom. Modern, spacious, divided section for bath/shower and rest of the bathroom. The location is great, nearby the train station, nearby Isezaki Mall, but very calm.

While this accommodation seemed to get high ratings a few years back, it seems like it does not get the maintenance it would deserve to keep the standard - some equipment feels worn out, batteries in some equipment were drained, etc. Air conditioning was very loud and squeaky, plus blowing air directly onto the bed. We have started to use it later at night, so we did not ask for any fix, unfortunately it resulted in a very poor sleep. No other possibility to get air into the room - windows were locked. The light was very poor, combined with overall dark furniture it felt dark all the time. Since bath and shower share the tap for volume and temperature, it is harder to manipulate with it from the bath.

Very nice decoration, clean, fancy

Great location!

Hallways got very muggy as their was only AC in the rooms. This is typical for Japanese hotels but did make the wait for the elevator a little sweaty.

Friendly staff

None

I liked the design, the dark walls and size of the room. I liked the complementary pyjamas. Very comfy.

They have very late check in and don’t let you get in even 5 minutes early. They didn’t provide an iPad that controls everything such as wifi details, room service and air con. The bidet and air con did not work no matter how hard we tried.

The decor, the bathroom, the location, the staff

No chair in the room, small towels, no food available

Overall comfortable and good location

Neat, clean affordable modern facilities. Very conveniently close to Kannai subway st exit 9. Easy automated check in & check out. Polite helpful staff. Internet was fine.

Had booked a ryokan to have a Kaiseki dinner but was informed just before arrival that kitchen was closed for refurbishment so no dinner or breakfast. (refund was automatically applied) but it was after cancelation date, precluding booking a different Ryokan elsewhere. Note that all rooms have very low height futon like beds that fill in the room and are a bit difficult to maneuver in if you have bad knees/any mobility issue at all. Comfortable sleeping, just a challenge for older guests. Information tablet in room, despite having an "English" option, was of little use as much of the detailed content was still in Japanese.

No chairs in room. Staff very helpful and courteous. Bidet toilet in room.

Although the accommodations weren't the most comfortable or spacious, I'd have to say that the staff were amazing. They were as helpful as they could be...

The beds are super FIRM, they only provide one pillow per person, after requesting for 2 extra pillows and an extra blanket, they were only able to provide a furry blanket. The down comforter on the bed you're not able to pull up towards your face, it's literally stuck to the bottom. The towels are only one per person no extra towels are provided. When the room was cleaned every 4 days, they don't wipe the toilet seats, which I found very strange.

We liked this hotel. Staff were smiling and helpful. We had a quiet room. We stayed for an extra day. Location was also close to the metro station.

Clean, well run, nothing to complain about.