Reviews of Prince Smart Inn Atami 3 stars
413-0005 Shizuoka, Atami, 17-15 Kazugacho, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified review- Super close and easy walk to Atami Train Station (<5mins); - Restaurants and convenience stores close by and bus stop right in front; - Self checkin was one of fastest and easiest checkin encountered (<3mins) but staff on hand also; - Tully Cafe on ground floor. Delicious meals; - Free breakfast was superb. Fluffiest scramble egg in muffin I ever have( - Room small but very clean. Bathroom toiletries were luxurious and smelt fabulous (similar to Aesop); - Aircon was strong; - No issues with WiFi. Reasonably quick for general use and streaming (not sure about gaming); - There is modern clean coin laundry and ice machine (and paid vending machine for when Tully Cafe is closed).
- Early 10am check-out; - Coin Laundry has NO coin change machine and front desk DOES NOT CHANGE MONEY. Furthermore, machines don’t take credit card or Pasmo or Suica. Only local payment like PayPay. No ¥100 coins (after cafe closed in evening), you need to walk out to Family Mart (drink vending machine in hotel also does not dispense ¥100 yen coins. A mix of mostly ¥50 and ¥10 and several ¥100 coins). - No luggage hold AFTER checkout. There are luggage lockers on ground floor, but they can only be used when CHECKIN, not AFTER checkout. Need to bring luggage to station to hold. Inconvenient.
Thank you very much for staying at Prince Smart Inn Atami. We also sincerely appreciate your feedback on numerous aspects of your stay. Regarding our breakfast service, which we recently updated, receiving your kind words is truly encouraging for our entire staff. We will continue to sincerely take to heart both the points you praised and those you pointed out, striving to improve our service
Thank you very much for staying at Prince Smart Inn Atami. We also sincerely appreciate your feedback on numerous aspects of your stay. Regarding our breakfast service, which we recently updated, receiving your kind words is truly encouragi… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClean and Tv channel
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe place
Nothing
Thank you very much for staying at Prince Smart Inn Atami this time. We look forward to your next visit.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe location is great. Shower was awesome. Very convenient.
Staff was a bit stiff. Polite but on the grumpy side. When we are used with Japanese hospitality, we feel the difference. The breakfast was different: bottled coffee, pouched banana smooth and coffee cake. The cake was delicious, tho.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewvery small rooms but clean and tidy the staff is cooperative and responsive to all the request ( our room was not clean and they apologized and replaced the room immediately)
Thank you very much for using Prince Smart Inn Atami. We sincerely apologize for the lack of cleanliness that caused you discomfort. We will make immediate improvements and strive to enhance our services in the future. Thank you for taking the time to leave a review despite your busy schedule.
Thank you very much for using Prince Smart Inn Atami. We sincerely apologize for the lack of cleanliness that caused you discomfort. We will make immediate improvements and strive to enhance our services in the future. Thank you for taking … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful with the check-in procedure. The rooms we booked were perfect for the two nights we were in Atami. Clean, modern and comfortable. Great location and good value for money.
Thank you very much for using Prince Smart Inn Atami. We are also very happy to receive your positive feedback despite your busy schedule. We will continue to strive to improve our services. We look forward to seeing you again.
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation wise very near to Atami station.
the latest breakfast menu (which just changed recently) is too simple and not filling
Thank you very much for staying at Prince Smart Inn Atami. We are pleased to hear your compliments about the location. Regarding breakfast, we take your feedback seriously and will work to make improvements. Thank you for taking the time to provide us with your valuable opinions despite your busy schedule.
Thank you very much for staying at Prince Smart Inn Atami. We are pleased to hear your compliments about the location. Regarding breakfast, we take your feedback seriously and will work to make improvements. Thank you for taking the time to… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewWifi was fast and efficient. The staff was nice and helpful.
It is a very basic hotel. The amenities are minimal, there is not even an electric kettle in the room, only a fridge. Breakfast is distributed at the reception in a plastic bag. You cannot leave your luggage at the storage at checkout, you need to take it to a different place which is only open from 9:30 to 17:00. Also, the hotel is located close to the station, but far from Atami’s main attractions, so you either need to walk for about 30 minutes to get there, or take a bus (and the bus system is super efficient).
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewSimple and clean
Breakfast quality. I stayed multiple nights but forego the breakfast after 1 try
Thank you for staying at Prince Smart Inn Atami. We are planning a renewal of breakfast in August, so please look forward to it. We would be happy to see you again.
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLove it!
Thank you very much for your kind words. We will continue to strive as a staff to ensure you have a comfortable stay. Thank you for choosing Prince Smart Inn Atami.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewLocation is pretty good
Parking was available but not convenient. When we arrived, the staff were rude.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewGreat location - only a couple minutes walk from Atami station. Clean and comfortable room, but a little basic. Washing machines always available and reasonable price (can check availability on the tv too!) but the dryers weren’t the best.
My room look straight on to the station so loud if the window was open so this could be off putting to some. With window fully shut it was pretty quiet though. Could not leave luggage after checking out, which is a shame. If wanting to explore Atami after checking out make sure you do so early to use the lockers at the station as they fill up quickly!
Thank you for staying at Prince Smart Inn Atami. The double rooms are on the railroad track side, but the twin rooms are on the opposite side, so if you have another opportunity, please consider that as well. We look forward to serving you again.
Thank you for staying at Prince Smart Inn Atami. The double rooms are on the railroad track side, but the twin rooms are on the opposite side, so if you have another opportunity, please consider that as well. We look forward to serving you… Show more
Reviewed: 10 June 2025 · Stayed in April 2025
Verified reviewIdeally situated for our purpose - very close to the station which was our starting point for a walking tour. The hotel appeared quite new or recently refurbished. Spotlessly clean and the staff helpful.
This hotel is totally let down by its pathetic excuse for a breakfast. Would be far better if the hotel advertised as not serving breakfast at all and then we would have been prepared to get some breakfast items from the local bakery or convenience store.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in March 2025
Verified reviewConvenient and comfortable.
Nothing in particular.
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewVery close to the train station
Incredibly unwelcoming staff... absolutely no option to store luggage for any period of time after check-out, despite ample locker and lobby storage space
Reviewed: 30 May 2025 · Stayed in May 2025
Verified review1. Walking distance to Atami Stn / arcade area. 2. Comfortably-sized room for 2 pax; clean and rather modern. 3. Delicious breakfast.
1. Hotel parking is chargeable at 1000¥/night.
Thank you for visiting Prince Smart Inn Atami. Thank you also for your review. We are glad you had a pleasant stay with us. If you have a chance, please consider coming back next time, such as during the cherry blossom season.