Amazing. The hotel, the onsen hot springs, the food buffet (breakfast and dinner) were increadible. Everything about this hotel was simply great. Very helpful staff.

Stayed in July 2025

Location is within walking distance good to the Bus Terminal for public transportation to Kamikochi, Takayama or Matsumoto. 👍🏻

Stayed in July 2025

The onsen doesn’t have a cold water pool or sauna.

Lovely hotel in an onsen town — perfect for rest and relaxation. The hotel onsen is great, and you can also use the onsen at a nearby hotel by simply asking for a ticket at the front desk. The Japanese-style tatami room was very comfortable, and the location is ideal, just a 5-minute walk to the Kamikochi bus station.

Stayed in June 2025

Very close to a bus station to Kamikochi

Stayed in May 2025

Amazing Ryokan, my favourite in Japan

Stayed in April 2025

If you are unfamiliar with Japanese culture, I would not recommend staying here for just one night. There is a lot to get used to from clothing options, shoe policy, onsen rules and, above all, how to use equipment in the restaurant. Day 1 can be quite daunting. However, having done everything once, from day 2 it all starts to be much more fun. We had problems with the WiFi going down in our room, possibly because we were at the far end of the hotel annex. The gardens need attention and sadly are starting to be overrun with weeds.

Hotel goes to great efforts to make you feel subsumed into traditional Japanese life. Wonderful styling in parts of the building and lots of nice little extras, comfy beds and a very impressive onsen.

Stayed in May 2025

I don't think we noticed any information about tattoos in the onsen ahead of time or at the point of booking and were clearly advised of this on arrival. We knew it was part of the culture so were prepared, however sharing in case others are not.

Traditional style bedrooms, with the bonus of backs on chairs! Buffet style breakfast and dinner (optional extra) which had plenty to choose from. We had Traditional house wear too so felt very much like an experience rather than a stay in a hotel.

Stayed in May 2025

The playroom for kids opens in the afternoon, should be available all day. Also, our bedroom had no shower... It is possible that I missed something in the room description while making a reservation. However, showers were available in the spa area.

We had a great family stay. It was a real Japanese experience! Wonderful Japanese hot baths, traditional Japanese clothes (including an outfit for our toddler), beautiful views from the hotel, heated tables in the room, playroom for kids, close to the bus station etc.

Stayed in May 2025

The food could have more quality. But it’s a 3 star ryokan so I guess it’s ok. There a lot of food and options but it’s a buffet..

The beds and pillow all the comfort. The onsen. 2min walk from the bus station

Stayed in May 2025

All in all our stay was perfect. We arrived at the bus station and its like a 4 min walk to the hotel. The reception staff was very friendly and kind. We didnt have to wait at all to get the room :). The room was very spacious and clean we had a wonderful view of the pool and hills ! We didnt hear any noice btw so i dont know what other people complain about. All in all perfect

Stayed in May 2025

Nice hotel. Spacious room Hotel offers inside and outside onsen ( separated for girls and boys) The buffet dinner was excellent and also the drinks inclusions

Stayed in April 2025

None! Everything met my expectations.

I enjoyed my stay at Hirayukan. The hotel location is great, the personnel are polite, and all the amenities have been provided. The ryokan is surprisingly large, the onsen is top-notch as well as the dinner and breakfast! I would definitely come here again.

Stayed in April 2025

We were not able to connect to the WIFI which was very weak. I didn't like taking off my shoes and left them in lockers at the lobby. The dinner and breakfast were good but were not that impressive and of high quality. The bathroom was a bit small. THe pillow was not too comfortable. The carpark allowed parking only upto 2pm the next day.

I like a few things at the hotel. - the room was very bright - the shop opened til very late, had a wide variety of items and offered 20% discount - the onsen was quite big - the location was good for visiting Kamikochi

Stayed in April 2025

Expensive, booked a suite - both bedrooms were windowless, restaurant lacked options for vegetarians

Onsen and location were good, spacious and clean

Stayed in April 2025

258 euros is quite hefty for a one night stay here, which doesnt include the onsen fee and the meals. Shuttle services are also not provided. Ceilinga/ floors are not as soundproof, so you can expect a lot of heavy thumping if you have children staying in the unit above you.

Location was superb, the ryokan is located in the valley of a beautiful mountain range. The onsen was also comfortable, 2 inner onsen pools, 3 outer onsen pools. Cleanliness of the property is well maintained. Staff were very friendly.

Stayed in April 2025

I really enjoyed my stay. You can get to the hotel by local bus. The room was clean and tidy. I had a beautiful and peaceful view. I really enjoyed the spa too. I had an incredible day at your hotel, thank you very much. I want to come back.

Stayed in April 2025

The rooms for triple occupancy could have been a bit bigger. Little cramped for my family of 3.

We loved everything. Dinner was an exceptional experience. So was breakfast. Looooved the onsen experience. Everything so clean and hygienic and staff extremely helpful

Stayed in April 2025

Absolutely beautiful baths, nice room and good food.

Stayed in April 2025

Extremely nice experience in this magnificent onsen hotel. The snowy outdoors onsen was just a dream today. Very very nice buffet for dinner so definitely can recommend getting that option. Room did not have a toilet though. Food is fresh and good. Plenty options without being huge. Super nice amenities on the onsen.

Stayed in April 2025

Hirayukan is the perfect place to stay to unwind and relax. The hotel has 2 indoor and 2 outdoor public bath areas which alternate morning and night for male and female. All guests however also have free access to the partner hotel's public bath around the corner. Hirayukan has an excellent in-house buffet restaurant but there are also several excellent restaurants nearby. The rooms are quite spacious and very comfortable. I can't wait to return.

Stayed in March 2025

Clean, Tidy and a stunning Onsen would recommend

Stayed in March 2025

Pretty large comfortable hotel Great onsen Very good buffet-style meal Great value for money

Stayed in March 2025

communicate with the staff was challenging

onsen, location

Stayed in March 2025

Incredible! Onsen beyond expectations

Stayed in January 2025