We loved our stay at Pension Syo. Absolutely amazing hosts, so kind in picking us up from the bus terminal, and checked us in quickly and explained everything we needed to know for our stay. We even got a copy of the shuttle bus timetable, which was very useful for planning our day on the mountain. We loved the food at the restaurant and ate there on two nights. Only improvement is the pillows were a bit flat, but we were able to get extra pillows so it was ok! Oh and I nearly forgot - the baths in the basement level were amazing after a day on the slopes - what a great facility!

Stayed in March 2025

Heating in rooms could be a bit better.

Epic trip to Hakuba stayed in Pension Syo which helped a lot to go snowboarding as the bus stop is exactly in front of the accomodation. Jun is very attentive and gave us a lift to station and back for free. There is a nice Onsen for free. There is good food and always jazz playing!!!!

Stayed in February 2025

Nothing it was all wonderful

Everything about Syo is class. Jun is a wonderful attentive host and went out of his way to look after us.

Stayed in February 2025

nothing

Room spacious, so warm, property owner and staff so nice and helpful and gave us a lift to and from the train station. would def stay again

Stayed in February 2025

Beds are firm but ok.

Jun & family were very welcoming and helpful with lift back to train station. Amenities are great and it’s on a perfectly quiet street very close to Main Street of Echoland. 5min walk. There is a great Italian restaurant inside and a great Japanese restaurant 2 houses up. Will stay here again, no complaints.

Stayed in February 2025

Very cosy and home like. We had the family room so had a private bathroom with shower and toilet which was a huge plus. Close to the Main Street where all the action is but very quiet. Owner is a very kind man and carried by bags and also picked us up from the train station which was incredible. Can’t recommend enough.

Stayed in February 2025

Jun and family were lovely and friendly. The hot private bath was great after a day of skiing. On departure Jun drove us to the station to catch our bus to Nagano. The location was perfect for catching shuttles to the snow and an easy stroll to the restaurants. The food at the Pension Syo restaurant was delicious.

Stayed in February 2025

Great location

Very kind staff, great accom

Stayed in February 2025

Very nice place and friendly owners! I recommend.

Stayed in February 2025

The warmest hospitality you could wish for in Japan. Facilities were simple but clean, location amazing with a bus stop right out the front. The team even dropped us to our bus at the end of our stay. We can’t wait to return to Pension Syo!

Stayed in February 2025

Nothing

Jun and his family were very accomodating and made us feel welcome. Great restaurant to have breakfast and dinner. Location was perfect, with free shuttle buses right out the front to a couple of snow resorts each morning with different times. Easy walk into main Echoland street which means the street is nice and quiet.

Stayed in February 2025

Nothing. It was great.

Great location a short walk from Echoland restaurants. Jun and staff, family, are awesome.

Stayed in February 2025

Great location and an exceptional host. Food at the place was great!

Stayed in February 2025

That we didn’t stay longer

Location, owner, facilities

Stayed in January 2025

The room fitted our family of 5, with 3 beds in the mezzanine and two downstairs. The little bathroom in the room was convenient, but the bookable bathrooms with onsen were also great. Location right in Echoland is really convenient.

Stayed in January 2025

The family room we stayed in was not fully serviced daily so the carpet got a bit dusty. However can be done at our request. The towels had a bit of smell also.

The location was great for us being walking distance to eatery and gear hire. Jun the owner is super accommodating and helpful. He runs a fabulous restaurant which is a must try. The hotel facilities are clean and has available filtered cold and hot drinking water, a wahing machine & dryer. There's a small vending machine on-site for beverages. The family room beds were comfortable and I loved that the floors were heated.

Stayed in January 2025

Very friendly staff. Rooms were really comfortable and the location was perfect - close to restaurants and the shuttle stops - but also very quiet. The place is also very cozy in winter. The heated floor is amazing and the private bath is really good - totally unexpected! Loved it.

Stayed in January 2025

Great pension in a great location for family too, close to bus pickup for the ski fields without being affected by noise. Jun was very accommodating with quickly and easily switching our room due to an extremely noisy snorer next door - nothing was too much trouble for the staff to make our stay comfortable and enjoyable. Thankyou!

Stayed in January 2025

The owner Jun and his family are very friendly and helpful. The property is very well located and we live the cozy living room. Room size was OK for our family of 4, but we are used to small size indoor spaces. Overall a very pleasant stay at Syo

Stayed in January 2025

Can be a little noisy when full of people staying

Great location and only a short bus ride to several different snow resorts. Jun is so welcoming and helpful and the restaurant onsite is a nice option

Stayed in January 2025

Hard to find anything we didn’t like! I guess the bath towels were a bit small but they also left a basket of extra hand towels in the shower room for you to use freely. This is not the property’s fault, but make sure you bring boots with good grip. The roads are icy and there aren’t any sidewalks to get to/from Echoland. From personal experience, slipping on the road is not a fun experience!

Jun and his wife are extremely nice! We messaged Jun with our arrival itinerary and he picked us up from the train station. At checkout, he drove us early in the morning to the bus station so we could catch the first bus to Nagano. The hotel is centrally located within walking distance to Echoland (street with many restaurants and bars). It is also very easy to catch a mountain-specific free shuttle or the All Resort Hakuba Valley shuttle (the shuttle system is confusing at first but after a day or 2 you get the hang of it). We stayed in a triple room with 2 of us. There was one male and one female shared bathroom on the floor, never had any issues with it being occupied. The 2 private shower rooms with baths were such a treat after a long day of skiing! The heated floors weren’t working properly, so they provided us with a space heater for our room which worked fine. We also tried their Italian restaurant which was pretty good. Was it the best Italian food we’ve ever had? No, but it’s better than you’d expect in a small ski town in Japan! The waitress working there (I think her name was Miyuki?) was always happy and great to talk to! Highly recommend staying at Pension Syo!

Stayed in January 2025

The staff and owners are extremely helpful and friendly. The owner also runs a restaurant in the pension which serves delicious dinner. Having a good restaurant onsite avoid the need to go out for dinner especially when it was snowing heavily.

Stayed in January 2025

Well maintained, clean, had everything we needed.

Stayed in January 2025

Welcoming staff; comfy, clean and cozy room; close to many restaurants, rental places and the bus stop

Stayed in February 2024