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Reviews of Pension Roku 1 stars

399-9301 Nagano, Hakuba, Hokujo 828-344, Japan

#41 of 58 B&Bs and Inns in Hakuba

Guests' Choice

Review score

Based on 59 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    8.2

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    9.0

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 12 March 2025

    10
    Highly recommend
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 9 nights
    • Submitted via mobile

    Pillows were quite small and mattress springs could be felt.

    The private onsen was perfect after a day on the snow. The convenience store was close and perfect for picking up breakfast supplies. There was a fridge and microwave available to use. The shuttle bus was close by. We were happy to be picked up and dropped off at the train station with our luggage. Drying room was excellent. Underfloor heating in room was excellent.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    10
    Great location and beautiful little accommodation.
    • Leisure trip
    • Group
    • Standard Twin Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Everything was amazing

    The staff were really friendly and helpful. The hot onsen in the bathroom was just amazing after a big day on the slopes!

    Stayed in March 2025

  • Reviewed: 25 February 2025

    9.0
    Great budget pension supports skiers / boarders very well.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights

    A bit far from town center.

    Location for free bus to ski areas is excellent. Nice bath, and ski equipment room is very convenient. Coffee always available, as well as fridge and microwave use in common area.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 4 nights

    Nice communal area, the hot baths, close to 7Eleven and there is a free shuttle bus stop nearby (the shuttles are often late however), drying room.

    Stayed in February 2025

  • Reviewed: 14 February 2025

    9.0
    A really nice place to stay without spending a fortune.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    This guest house was great value for money. It was about a 20-25 minute walk to the main shops of Hakuba, however, unless you want to go out for the night, there was no need to go there. There is a 7-eleven about a 2 minute walk away; and was close to the shuttle buses for the ski fields. There were also some restaurants close by if you did want to eat out. The rooms had underfloor heating and beds were comfortable. Shared bathroom (x2) and three separate toilets, which was fine; bonus being an onsen tub with tourmaline minerals to soak away the cold. Our hosts were kind and helpful. Pick up and drop off at the bus station if you arrange ahead of your arrival/departure. Shared dining room with fridge and microwave. Games in sitting room.

    Stayed in February 2025

  • Reviewed: 4 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Very lovely hosts, always willing to help out

    Stayed in February 2025

  • Reviewed: 2 February 2025

    9.0
    Brilliant value little home stay, perfect for a snow trip.
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Little bit of a walk into echoland.

    Lovely little home stay, rooms are nothing fancy but they’re all you need for a snowboarding trip. Well sized dry room directly out the front. 3 toilets that are shared, with 2 shared showers / bath combos. Never had an issue with getting a shower, or toilet when I needed it. 5 minute walk from 7-11, 2 minutes from Goryu / Hakuba47 shuttle. Great value for money, with friendly owners, highly recommend for a snowboarding trip trip to Hakuba.

    Stayed in February 2025

  • Reviewed: 29 January 2025

    9.0
    I haven't seen such a beautiful winter for 20 years or so.
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 4 nights

    I have had problems with falling asleep for a long time, but in a comfy bed of Pension Roku, I slept within 10 minutes. Perhaps there's also a factor of being tired due to skiing, but the point stands. Except for this, 7-Eleven is close by, and the ski bus stop is just next door. Personel is crazy helpful. Even other guests were great people.

    Stayed in January 2025

  • Reviewed: 12 January 2025

    10
    Warm, homely and welcoming!
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Nothing, it was perfect for me.

    Beautiful hosts with a very warm and welcoming guest house! Located a short walk from Echoland, a convenience store and right near a bus to the slopes! The owners made me feel at home and were always very polite and welcoming, I will be back for sure!

    Stayed in January 2025

  • Reviewed: 4 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Very warm

    Stayed in December 2024

  • Reviewed: 31 December 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Twin Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Excellent Stay at Pensión Roku! Pensión Roku is a fantastic hotel with great access to the ski slopes. The rooms are cozy, and the location is perfect. What made our stay unforgettable was the staff’s kindness—when no taxis were available, they personally drove us to the station. Exceptional service! Highly recommended!

    Stayed in December 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    The property was in a good location very close to a bus stop and convenience store. The staff were helpful and friendly.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Friendly staff, good location comfortable rooms

    Stayed in March 2024

  • Reviewed: 27 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 29 nights

    - Location is quite residential, kinda far from EchoLand, busiest area. - There are 2 or 3 restaurants at walking distance, but you will need to make reservation in advance during January - There is only 1 convenience store close-by. I recommend to rent car to move around

    - Hosts are really nice people. They are communicative and they will make you feel like home. - Location is quite good if your interest is doing ski/snowboard. Bus stop is 3min walking distance. Very close to Happo and relatively close to Hakuba47. Rental car is also close and cheap.

    Stayed in January 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 11 nights
    • Submitted via mobile

    Shared bathrooms were a different experience.

    Friendly hosts, great location.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 3 nights

    The mattress in my room was a little springy but I still slept pretty well

    Great place to stay for those on a budget, right near the bus two either ends of the valley for skiing/boarding and usually the bus isn't full like it is once you pass happo-one. Couple who run the pension are helpful and kind, servicing your room to empty your bin and fill the hot water for tea each day. They also helped me get a taxi when leaving, and let me keep my ski bag in the dry room once id checked out so I could ski that afternoon. The tourmaline bath is a must try and helps you feel so relaxed at the start or end of each day. Would recommend!!

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Close to shuttle
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Strict on the bathroom useage and lounge useage. You basically cannot relax here during the morning and early afternoon even if they are not cleaning anymore…

    Very good location close to shuttle. Good value and comfortable beds

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Couple who ran it were really nice, it’s close to echoland for food and drinks in the evening. Other people staying there were fun.

    Stayed in January 2024

  • Reviewed: 15 February 2024

    9.0
    Great value for money
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 7 nights
    • Submitted via mobile

    Short walk to echoland and restaurants, as well as a 7/11 very close. Shuttle bus stop just outside

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Quiet Pension, great value Hakuba.
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    The bed was typically hard, as I've generally found in Japan.

    Friendly hosts, very obliging, lovely people although communication was a little difficult as little English spoken. However, this was never really an issue and good international sign language did the trick. A 7/11 Convenience store about 6 min walk was handy if you wanted supplies, or dinner if not eating out. They have hot water, microwave and a shared fridge, so you can sort yourself out cheaply if you want to.They don't do dinner but do offer a good breakfast which was 1200 JPY, pre order the night before. Convenient location, short walk to end of street for bus stop, which connects you to all the snow resorts and bus/jr stations etc. I really enjoyed the in house Japanese bathroom with tub, magic relax after a big day on the snow Great value for money and I can certainly recommend it. Cheers Bill

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Closer to facilities

    Peaceful, comfortable spacious room. Helpful hosts

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room with Shared Bathroom
    • Stayed 7 nights
    • Submitted via mobile

    Wifi could get a little weak in my room, which was on the further edge of the house.

    Great location close to multiple shuttle bus stops. The rooms were mostly quiet, everything as expected. Owners were friendly and even explained the shuttle bus times.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room with Shared Bathroom
    • Stayed 11 nights
    • Submitted via mobile

    good location, it' convenient to shuttle bus stop and 7-11. kind staff warm room, everything is perfect.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    9.0
    Enjoyable
    • Leisure trip
    • People with friends
    • Standard Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Room Too hot during the night!

    Very friendly and helpful hosts. Baths, coffee

    Stayed in January 2024

Showing 1 – 25

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