Reviews of Zao Onsen Omiya Ryokan 4 stars

Onsen.

food

Nice stuff and Clean room

First, the inside of the ryokan was neat and clean. We have to leave our shoes in the store room and the staff would clean the luggage for us before entering the complex. Second, our room was big, a bedroom with 2 mid-size single beds plus a sitting room. Third, the onsen was excellent in terms of water quality and it was not busy, the open air bath became my private bath during my 2 days stay. Then the food, both the breakfast and dinner were superb, a good balance of fish, beef and vegetables, serving hot which we enjoyed very much especially on the cooler days. The ryokan has a large relaxation area where we could use the two massage chairs and drinks for free. Lastly, we liked the hospitality of the staff, nice and warm people. We would surely choose this ryokan again when we visit zao again.

The stairs. It might not be a problem for young ones.

Thank you for the stay, everything was perfect. Highly recommend to anyone who would like to stay in traditional ryokan and enjoy onsen in a beautiful place

Great facilities and amenities, including drinks, massage chairs and some traditional board games. The baths were nice.

Not all staff were friendly, and in one case they provided incorrect information about a road being closed, which resulted in some wasted time Dinner time is very early and therefore it can be limiting.

Beautiful hotel (on the inside) with great onsen and a nice relaxation space. Very spacious rooms as well. The hotel breakfast is an amazing display of Japanese variety in dishes.

The street and stairs to enter the hotel is quite broken up and barely lit

Wonderful stay. The breakfast was absolutely amazing, the interior is beautiful, my room was much bigger I thought it would, the massage chairs were an absolute plus. The onsen was smaller than I expected however they are plenty other baths in the town if you want to have the big onsen experience, therefore it is not an issue.

An absolutely beautiful authentic Japanese stay! It’s located a short 10min walk to the ski lifts and has massage chair and a natural onsen to help wind down after a day of riding. The staff were very polite and helpful. The room itself was very clean and spacious. Loved our time in Zao all thanks to this stay!

A very large room. Onsen is excellent. Near the cable car station.

No bath room in the room.

Our room was clean. The location was good.

The staff was not welcoming and our room had a foul odor. We were not aware we couldn’t use the public bath until after booking and this hotel does not allow cancellation. We had to go to another public bath to take a shower because we have tattoos.

walking distance

Some guests do not respect the onsen etiquette. They didn't shower or clean thoroughly before going into the common bath.. An onsen guide was given but guests didn't respect.

Amazing place, super clean, great onsen, amd there is even some massage chairs in the common area!!

A fantastic Ryokan for those wanting a traditional japanese experience with friendly and helpful staff. The bedrooms are large and comfortable with a choice of standard bed or traditional futon (I went for a standard bed which was very comfortable). Start the day with a delicious traditional japanese breakfast and end it with an in-house onsen. Walking distance to the main gondola and restaurants.

I like the atmosphere very much. The onsen was also good. The japanese style room was also very nice.

Initially, the temperature was very comfortable, but the longer we stay, the room became rather hot, to the point where i wasn't able to sleep comfortably. The room was still very hot even when the heater was turned off. We couldn't open the windows either as it is snowing outside and will instead become unbearably cold.

Room is spacious and comfortable. The staff tried their best to serve us during the trip. We would like to say a big Thank you. The Onsen experience is most authentic. We tried their in situ Onsen as well as those by sister ryokans. The Yamagata beef is so delicious.

Nothing

BREAKFAST AND DINNER IS EXOTIC AND LOCAL FOR FOREIGNER AWESOMENESS IS NOT ENOUGH

YOU NEED TO TAKE SHAWER IN THE PUBLIC SPRING POOL MIGHT TAKE THAT INTO ACCOUNT

Absolutely beautiful Ryokan. Rooms were huge and breakfast and dinner were incredible. Wonderful Onsen onsite and location was great.