950-0901 Niigata, Niigata, Chuo-ku Benten 1-2-4, Japan
#3 of 43 hotels in Niigata
Guests' ChoiceBased on 436 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.6
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 August 2025
Alma
JapanRoom was hot. Had to ask for fan Staff didn’t say about accessories I could get like tea coffee so I missed them
Stayed in July 2025
Reviewed: 11 July 2025
Whereintheworldis
JapanThe construction at the station was a bit difficult to navigate through based on Google Maps and the location of the hotel! This is no fault of the hotel, though! The hotel also has an onsen available to patrons, but I was unable to use it due to tattoo rules! This was very unfortunate, and I wish that hotels were a bit more lenient about this because of all the foreign travelers.
The location was right across from the station! The room was very neat and clean, and was quite spacious for a single traveler. I also enjoyed the view from the window, and the atmosphere of the hotel was sophisticated. The staff at reception were very friendly and helpful with going over the check-in procedure and information! English seemed good according to my friend, who checked in with another representative! I used Japanese after they confirmed I could understand them, which was also very nice! The elevators are regulated based on keycard access as well, which is very safe for lone travelers.
Stayed in July 2025
Reviewed: 9 July 2025
Vashti
CanadaGreat breakfast and excellent location. Good value for money
Stayed in June 2025
Reviewed: 7 July 2025
Yunyi
TaiwanALL STAFF SO NICE , WONDERFUL WITH NIIGATA.
Stayed in July 2025
Reviewed: 14 June 2025
Lay
SingaporePillows were slightly flat..
Location was good 👍
Stayed in June 2025
Reviewed: 31 May 2025
Ron
JapanParking was height restricted so our 1.7M high vehicle would not fit. The alternate affiliated public parking lot was about a 8 minute walk away.
Great location across the road from Niigata station and lots of restaurants in the area. Public areas are nice and there's a small sento and laundry facilities.
Stayed in May 2025
Reviewed: 29 May 2025
Frances
CanadaNot the hotels fault and it impacts everyone, but just a general note. The hotel is right across the station; however, there is major construction between the hotel and station. I am sure it will be completed on time and for the better.
Excellent location, right next to station. Lobby area was really nice.
Stayed in May 2025
Reviewed: 22 May 2025
Hatanaka
United StatesBreakfast was excellent ,but too expensive compared to other hotels.
Stayed in April 2025
Reviewed: 13 May 2025
Tok
SingaporeVery good location
Stayed in April 2025
Reviewed: 11 May 2025
Lam
Hong KongI found a little dirt from pillow …
Staff friendly, nice location next station, Lovely breakfast
Stayed in May 2025
Reviewed: 2 May 2025
Natascha
NetherlandsClothing dryer didn't meet up, after two round still dam clothes
Great location
Stayed in May 2025
Reviewed: 18 April 2025
Tok
SingaporeVery good location just opposite train station and very good value for money. Hotel staff is very helpful in accommodating our change of plans.
Stayed in April 2025
Reviewed: 8 April 2025
Yu
TaiwanVery good breakfast.
Stayed in April 2025
Reviewed: 5 April 2025
Andrew
JapanBreakfast was very Japanese. Curry was nice. Many items were served cold(Sausages, Scrambled eggs).Quality was good.
Stayed in April 2025
Reviewed: 4 April 2025
Jeremy
SingaporeHotel provided fantastic value for its price point. The hotel came with an indoor onsen, sauna and free massage chair, with a dedicated lift for hotel guests to access the amenities. Hotel was also located within a 5 mins walk to the nearest station. Staff was able to converse well in English and also allowed for luggage storage before check in time. Got the twin room, which also came with a tub. Otherwise, the room size is about what you will expect. Not spacious, but enough to move around without feeling cramped. Overall, great value for money!
Stayed in March 2025
Reviewed: 2 April 2025
Lam
Hong Kongthe toilet is in old design style and can be better. water pressure is a bit weak.
perfect location and the hotel looks nicer than those nearby the stations. hotel staffs are helpful. toilet interior is acceptable and could be better
Stayed in April 2025
Reviewed: 27 March 2025
Belinda
Hong KongThe hotel is very close to the train station. When I walked back to the hotel from dinner. I found Yodobashi Camera is just next door. I was surprised that it was closed at 10pm, which was much later than others at 7:30pm or 8:30pm.
Stayed in March 2025
Reviewed: 22 March 2025
Cheryl
AustraliaGood location comfortable room good breakfast
Stayed in March 2025
Reviewed: 18 March 2025
June
SingaporeThe low lamp in the room .. we kept hitting our head. The lamp is very dusty in need of a wipe.
Excellent location close to everything! Very comfortable bed :)
Stayed in February 2025
Reviewed: 16 March 2025
Guntapon
ThailandWindow is not able to open that make the room little hot
Very close to the station
Stayed in February 2025
Reviewed: 13 March 2025
Erkmen
TurkeyGreat location, 2 minutes walk from the train station. Great room, helpful staff.
Stayed in March 2025
Reviewed: 13 March 2025
Priscilla
SingaporeNear to train station
Stayed in March 2025
Reviewed: 8 March 2025
Victor
SingaporePerhaps the hotel can offer more amenitites i.e Razor, shaving cream etc for free. I was suprised they are only available at an additional cost.
Rooms are clean and spacious. The spa/public bath is great. Breakfast was excellent too. Location is superb. Staff were friendly and helpful, despite the language barrier. Overall, a very pleasant stay. Will definitely book this hotel if I visit Niigata again.
Stayed in March 2025
Reviewed: 7 March 2025
Jaxon
AustraliaThe spa/sauna isn't tattoo friendly. Not a major problem just a missed experienced for international/tattooed visitors.
Modern aesthetic and helpful staff
Stayed in March 2025
Bangkok, Thailand
Ueberstorf, Switzerland
Bucharest, Romania
Vranduk, Bosnia-Herzegovina
Varallo Pombia, Italy
Forte dei Marmi, Italy
Otterville, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content