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Stayed in August 2025

Only thing to improve will be the aircon setting in the room which takes a while for the room to be cool.

We booked a twin room, although the room size is small but it is very clean and comfortable to stay in. The toilet is also very clean and placement of items are well thought of for customers. The location is very convenient next to the train station and within short bus/walking distance to nearby attractions. The hotel is right above a shopping mall so easily accessible to food places and a supermarket. Has a nice night view from the hotel floor.

Stayed in August 2025

The shower design, we’d prefer a separate shower space, instead of standing in the bathtub.

Excellent location, very friendly staff, has a water machine for refilling your own bottles(Go green!), very easy to walk around and explore attractions, right next to the Sakuragicho subway station, only one stop from Yokohama station

Stayed in August 2025

The wonderful bay view and the immediate proximity to Sakuragichō station. The staff was more than accommodating and provided great assistance at our departure by organising taxis and storing our luggage over the day. We would be more than happy to come back here! Thank you so much team New Otani Inn.

Stayed in July 2025

Great location next to train station with a supermarket below the building, plus other shops and restaurants near by. We had a mountain view, and got to see Mt Fuji from our window but only on one day. Great size room and it was quiet. We had an excellent stay in Yokohama.

Stayed in May 2025

Liked it all!

The staff.Very helpful and friendly. Very nice and clean rooms. The view from our room is so beautiful. We also viewed the ferris wheel from high above, so creative and colorful. Thank you so much for a wonderful experience!

Stayed in May 2025

Elevator set-up.

Great buffet breakfast and great location.

Stayed in April 2025

Breakfast was good, location of hotel convenient for metro and JR

Stayed in April 2025

Acutely, I have no comment, everything was great for me.

The hotel was located in the nice section of Yokohama, near everything that you want. The staff was so nice specially Mr. Rajabov Muhmmadfayoz, he was so kind and had a friendly manner.

Stayed in April 2025

Was perfect.

Hotel is located nearby train station (Sakuragicho) at the station you can find Nogecho area (izakayas, restaurant and etc). On the other side of the station you can enjoy a nice view of the city skyline or get into observatory deck at sky garden. From Sakuragicho station go can go to Yokohama station, Motomachi and Chinatown. Sakuragicho station is one station away from Yokohama station from there 35 minutes to Tokyo, 30 minutes to Kamakura and 1 hour to Hakone.

Stayed in April 2025

Nice hotel above a shopping mall & adjacent to the station - clean and larger rooms than usual for Japan - great view of Mt Fuji

Stayed in April 2025

Most convenient location attached to a department store. Transportation hub with a view of the port city. Trains, subway, bus station all within 50 feet. Town square and moving walkway takes you to other shopping malls.

Stayed in April 2025

Place are very clean and the staffs are kind.

Stayed in March 2025

It's always a bit too hot in the rooms when you arrive :-)

Nice staff, good rooms, good bed, good shower, good breakfast, good location

Stayed in February 2025

the room where we can't see the ocian view.

the location because it is easy for us access to all we need to go

Stayed in January 2025

City view from my room but very hot in the afternoon with direct sun. This is the down side of the room. The room is rather dark because of the carpet and the interior decor. Prefers brighter and more cheerful interior.

Is very convenient next to the JR station. And next to the shopping mall. Good restaurants overlooking the harbour. Enjoy the view while dining in.

Stayed in October 2024

Pillow too thin, mattress too shaky.

Location. High floor. View of Mt Fuji. Next to a wonderful mall and air cabin.

Stayed in December 2024

good location

Stayed in December 2024

N/a

Location is the best, breakfast has good selections

Stayed in December 2024

The staff memeber who checked me in wasn't very friendly, they gave me the feeling that I wasn't welcome there because I would only spend one night... Nevertheless, they were helpful when needed.

The room was extremely spacious, cozy and gave a sense of warmth. The bathroom also was huge, not the usual all-plastic japanese cheap bathrooms, but a complete, enjoyable space with great style and lighting. The hotel couldn't be more central in the area of Sakuragicho/Landmark Tower, and gave countless possibilities for shopping or dining.

Stayed in December 2024

The lighting in the rooms was very dim, which made it difficult to see or read comfortably. It would have been helpful to have brighter or more focused lighting, especially for reading or viewing something without having to rely on the light from our phones.

We were particularly impressed by the hotel’s excellent location, which made getting around very convenient. Additionally, the associates working there were incredibly friendly and welcoming, which made our visit even more enjoyable. Lastly, the cleanliness of the property truly stood out—it was evident that great care is taken to maintain a high standard.

Stayed in December 2024

Located walking distance from Sakragicho station, one station from Yokohama station. The room was clean and nice with 2 twin sized beds, TV, coffee maker and normal conveniences of a western hotel. Breakfast is much better than US hotels with more variety.

Stayed in December 2024

The microwave ovens are situated only at 10th to 12th floors and we had to take the lift down to get our takeaway food heated up.

Hotel is centrally located and walking distance to a number of sights and malls. Staff were helpful and friendly. Beautiful view of the waterfront.

Stayed in November 2024

They should provide atleast a water bottle in the room.

Hotel is very good and convenient. This is my 5th stay in this hotel.

Stayed in November 2024