The room is pretty moldy. Everything inside the room looks fairly new, but moldy due to not being sealed properly.

The location is really good, just a few steps away from Yokohama China Town.

Stayed in August 2025

Nothing.

A lovely hotel, deserving of the Grand name. Super comfortable rooms. What stands out though is the amazing service from every one of the staff. They were all so sweet and friendly, and so kind! I messed up my reservation dates and they refunded me for a night when they really didn't need to.

Stayed in September 2025

Nil

Location excellent for cruise ship terminal. Only a five minute walk

Stayed in August 2025

The bed was too hard for us but others may like it

Location and view of the harbour were excellent. Just a short walk from the matomachi chukagai station made it easy. We arrived later than expected after 12am and the staff were still friendly and welcoming. The room was well appointed and clean.

Stayed in August 2025

No chance to add bed

It’s a five star hotel with very reasonable price. It has terrific sea view. It has a beautiful park and a nice coastline for morning run.

Stayed in August 2025

Excellent service, location

Stayed in August 2025

The view from the room was wonderful, clean, comfortable bed, professional stuff.

Stayed in August 2025

Not really dislike and the only thing that I found odd was room facilities a bit old fashioned or perhaps outdated.

The staff were extremely courteous and helpful, in particular the ladies in the Concierge who helped us planning trips and booking restaurants. One of the best hotels I stayed in recent years.

Stayed in August 2025

Everything was perfect! We appreciate the wonderful welcome by staff. It was a very enjoyable stay. We will hope to come back.

Stayed in August 2025

Fabulous location, situated right on the harbour and very close to the cruise terminal. Absolutely the most gorgeous hotel, the rooms are spacious, and decor is just beautiful. Will definitely stay here again and indeed recommend to anyone visiting Yokohama😊. Also do yourself a favour and get the B’fast 👍.

Stayed in August 2025

nothing

very clean and friendly staff. great location for metro and cruise terminal

Stayed in August 2025

Nothing

The hotel was charming and the staff exceedingly helpful. The room was very comfortable and the location was perfect for us; a short stroll to Chinatown and an easy trip to catch our cruise ship.

Stayed in August 2025

The property was very close to the Celebrity Millennium. Only an 600 Japanese Yen ride from hotel to cruise terminal. Also, the staff were above outstanding.

Stayed in August 2025

Nothing

The room was spacious and comfortable with lounge and bedroom and huge bathroom. The view was spectacular. It was in a great location.

Stayed in August 2025

This hotel has a great location by the waterfront with many excellent restaurants nearby. It is very easy to get to the train station as well. The service here is top notch.

Stayed in August 2025

The room was a little warm at times..

Location (very close to Chinatown and port since we booked this after our cruise) and staff were very friendly. Nice hotel.

Stayed in August 2025

Maybe my mistake, but the room had two rather small beds. Not great if you are a couple with a kid. So be careful if you are booking for a family, make sure the kid gets an extra bed.

The location is great, really close to Chinatown. The views over the bay were beautiful.

Stayed in August 2025

The hotel cancelled the bus service to Narita during the pandemic

We reserved a room with a view of the bay. They gave us the 13 floor, It had a superb view of the gardens and the pier. We came back to Yokohama with a cruise, It is very close to, say 600 más of the pier. The bus stop to Haneda AirPort is right in front of the hotel. 100 mts from Chinatown gate, 200 mts of the the Tower and 500 mts of Motomachi street. It is a Classic beautiful hotel. There is no better location for a person who cruises from Yokohama.

Stayed in August 2025

Lovely building giving 1930s vibe and five star hotel services. Wonderful view was a really nice surprise, super close to most attractions (harbour and china town literally 2min walk)

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

We chose this hotel for its near to the port for our cruise. You can reach the port by bus one stop or by walking for 10 minutes. There are also lively streets behind the hotel, which you can explore. Just one bus stop past the port and another stop will bring you to another vibrant tourist attraction. The rooms were quite spacious by Japanese standards.

Stayed in July 2025

Location.

Wonderful , good location. I had a good view.

Stayed in July 2025

There was nothing I didn't like

Great old-fashioned charm and wonderfully friendly staff.

Stayed in August 2025

Great location in a nice harbor area, majestuos historical building , good size room , very nice view from the room

Stayed in July 2025