The facility is dated

The food and location is good

Stayed in August 2025

The spring feathers in the mattress were so irregular and hard that I woke up with pain in my back. The curtains let so much light in that the sun woke me up at 4a.m. The bathroom was tiny and looked very outdated, but it worked.

The new part looks very stylish. The buffet and breakfast are really good. The onsen is super well equipped with conditioner and skin care products. The view is wonderful and the staff is friendly.

Stayed in July 2025

Nil

Good onsen and roof top swimming pool view

Stayed in June 2025

First room was facing the lake but somehow, no air-conditioning and stuffy. Spoke to recept staff and was told that it is only air cool and to open the window to let outside air into the room but the so call window wire mesh does not offer full protection of insect flying into the room and it was really messy with all the insects flying around. Thereafter requested a room changed and though facing the road, it is so much better with the aircond and slightly bigger size than the previous room. Bathroom (no fresh smell) and bathtub were getting worned down and serioulsy a good time to upgrade them.

The breakfast and dinner comes with a varieties of choices to suit everyone's taste. The dining area is pretty big and guests are supposed to book the dining time when checking in. Both the rooftop and public onsen were good. Especially the roofotp - offers a good scenic view.

Stayed in July 2025

High floor view

Stayed in June 2025

Personally the hotel was a bit too big for me with too many guests in the lobby area

Big room with lake view, despite the many guests my floor was very quiet, clean, nice Ainu decoration, could also see the sunset and sunrise from my lake side room

Stayed in June 2025

price

Hot springs and spacious room

Stayed in May 2025

The air conditioner is not able to circulate the air in the room at all. I have to wake up in the middle of night to turn on the electric fan provided in the room😬

Nice location. Nice Onsen.

Stayed in June 2025

The location, it is peaceful and quietly located near lake akan, I even saw a fox roaming while driving to the hotel, for nature lovers and those who prefer a quiet vacation this is an ideal hotel to stay

Stayed in June 2025

quite crowded

Great location. Much more affordable price compare to other options. Love the onsen, great view from the room to the lake.

Stayed in February 2025

Though not hotel fault- The crowdiness noise and aggressive behavior of the large tour groups. We actually felt bad for the nice hotel staff as they had to work 5 times more clean serve the groups and maintain the property

The hotel is very nice, the location unbearable for Akan lake; facilities are gorgeous; food is super delicious and abundant; restaurant is beautiful with gorgeous views of the lake and friendly and efficient staff; room large and clean . Hotel though is large groups oriented and during meals it looked like fight with gigantic asian groups super aggressively running around overfilling plates and stuffing themselves with food. Also at check in and every single day there were loads of enormous suitcases stored or left everywhere. We never took elevators as they were full to the rims with members of the tour groups. They were loud, noisy, disrespectful, aggressive and annoying. We felt minority and overwhelmed with the crowds. If one is looking for quiet experience that is not then place. There is a gorgeous rooftop pool that is as crowded as other areas. Too bad as it is otherwise an amazing property.

Stayed in January 2025

Uncomfortable bed. Small shower room. Buffet Dining instead of Japanese style.

Location over the lake view but it's covered with snow in the winter. Large Hotel. Free variety of coffee and tea at the lobby. Nice indoor and outdoor onsen.

Stayed in December 2024

Nil

Nice clean hotel

Stayed in December 2024

The toilet inside the room is too small yet the room size is disproportionately large. You can hardly turn around in the toilet. Hardly manage if you have to help the kids in toilet

Onsen is good. Close to Akan lake cruise and Akan Ainu. Buffet breakfast and dinner are up to standard

Stayed in October 2024

Great view and very friendly staff.

Stayed in September 2024

Non.

Amazing view from our room. Our room was located in the Shangri-la block. Overall, the hotel was well maintained and very clean. The staff were very polite and hospitable right from the entrance to the lobby. After unloading our luggage at the entrance, drivers were led to park at an open space a short distance from the hotel. A hotel van ferried all drivers back to the hotel. Complimentary coffee (machines) and sweets (shaped like the marimo) were provided at the lobby. The ID of the room could be dated to some, it was in tip top condition. Only minor wear and tear. Our futons were made in the evening. Our room was spacious, we slept very well. Do not miss taking a dip in the rooftop while enjoying the view and the music playing in the air. The water was lukewarm. I enjoyed the pool early in the morning while it was less crowded. It was a common pool for male and female guests. Orange tops and shorts were available at the spa. Great that the hotel is only 5 min walk from the Kamui Lumina Night walk. Overall, we had a pleasant and comfortable stay. A great choice in the Lake Akan area. Would love to stay here again.

Stayed in September 2024

the beds weren't that comfortable .

The onsen on the roof!!!!wow.

Stayed in September 2024

Not sure if the bath water is natural hot spring water.

Very good lake view

Stayed in August 2024

Dinner & Breakfast were quite busy all the time. Although the food varieties were a lot, but not impressive as the quality was quite so-so. Wi-fi was not good enough as it kept losing the signal.

The scenic views from the pool in the morning & at night are stunning. The onsen and the sauna were very good, as expected.

Stayed in August 2025

Great site by the lake

Buffet breakfasts and dinners

Stayed in July 2025

Booked a Japanese style room for 4 adults and was surprise I was given a standard room usually for 2 adults but provided with 4 futons. Super cramped. Need to move big table and stand on the side to be able to lay out 4 futons. No space for 4 luggages.Toilet has no hand soap. Room facilities were a bit old. Some futon mattresses were torn. Booked a similar room for 4 adults at Shiretoko hotel with similar price but the rooms were huge and very spacious, more than double New Akan Hotel. If you have 4 adults, better to book 2 twin rooms. Only consolation is the rooftop onsen with a great view and the huge breakfast buffet spread with Japanese and Westrrn options. Also the great location.

It has a rooftop onsen with great view of Lake Akan and the buffet spread was great with western and Japanese selection.

Stayed in July 2025

Facility is old and it needs update. Hair dryer is not working. There are some spider web in the room. Staffs are not polite and lack of English understanding. Some staff doesn’t even try to explain with translator device and keep speaking Japanese. Water pressure is not consistent. Sometimes cold and sometime hot.

Stayed in June 2025

We wanted coffee in our room - we were not allowed to have coffee unless we bought breakfast

Location

Stayed in June 2025

Need updates on facility. Do more training on staffs.

Hotel is general old. Need some updates. Staffs are not polite and rude and lack of foreign language speaking. Even if doesn’t know how to speak English , she ( front desk) didn’t even try to explain. The restroom is small( we start in tatami style). Hair dryer is not working properly. The water gets hot and cold which not consistent. Room is not 100% clean I saw some spider web on the edge of the wall.

Stayed in June 2025