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Comfort and cleanliness.

Stayed in August 2025

Rooms were nice, big and clean. Breakfast buffet was amazing.

Stayed in July 2025

The pillow is abit hard for my personal preference. Which is quite a minor ding, really.

The hotel is very conveniently located with an underground passage linking to 3 Osaka metro lines and 2 JR stations that connects to the Osaka airport. (along with a bus terminal, but it's not really a big draw) Very useful base for sightseeing. The hotel also provides free pyjamas, changed daily, which helps to stretch your clothing, especially in the increasingly hot sweltering summer.

Stayed in August 2025

A Big Thank You to Sho Okimoto and Yoshimi Kouno both at concierge and Sora Fujioka at reception. I want to express my heartfelt gratitude to these 3 wonderful staff at Hotel Monterey Grasmere Osaka members who made my first trip to Osaka truly memorable 💝 *Sho Okimoto has an exceptional sense of hospitality—going above and beyond my expectations. He guided me patiently with clear directions, helpful suggestions, and warm professionalism that made me feel so welcomed and supported throughout my stay. *Yoshiki Kouno was equally kind and attentive, always ready with a friendly smile and prompt assistance whenever I needed help. *Sora Fujioka – I’m grateful for your clear communication and professionalism at the front desk. Your assistance in getting my room organised at a late hour was much appreciated. Thank you all for your exceptional service. You truly represent the spirit of Japanese hospitality!

Stayed in August 2025

There was a piece of sock from someone who stay prior to us next to my bed.

Location, size

Stayed in August 2025

Nothing

Great hotel Great location Great stuff 👏 👍 👌

Stayed in July 2025

When my husband had a medical emergency that required hospitalization, the staff were extremely helpful with calling an ambulance and explaining the situation to the hospital staff over the phone.

Stayed in July 2025

No body lotion

Clean

Stayed in July 2025

I wanted my family to stay in one room and contacted the property to see if it would work. They said no, however after checking in we realized it easily would’ve worked.

Beautiful. Really cool looking. View was amazing.

Stayed in July 2025

High floor and can have a good view. Near to shopping area and supermarket. Easy access to train stations.

Stayed in June 2025

Rooms need updating. The lobby area is visually beautiful. Once you get to your room it’s underwhelming.

Convenient location. Close to the Dontonbori district. Train station right next door. We took the express train to the airport for a 9:45am flight.

Stayed in July 2025

This was my second stay at this property; this time with a larger group (7) - traveling as family. The exceptional breakfast, the rooms, the location (walking distance to Namba, close to metro access, literally right above JR Namba station)- these were all great. However the most outstanding part was the service delivered by the staff. Our next destination after Osaka was China- however half our group could not board because we had forgotten to bring expired passports that contained the 10-year visa we needed to enter. As a result, we had to scramble to have the passport shipped to Japan from our home country. With plenty of trials and tribulations, the passports finally arrived, but not without the help and coordination of the fantastic team here. I have to give special recognition to Ms. Kouno, Ms. Kawashima, and Ms. Fujioka who helped our family navigate the situation. I will always treasure this and Hotel Monterey Grasmere Osaka will be our go-to spot for Osaka for all future travel. To Ms. Kouno, Ms. Kawashima, and Ms. Fujioka: ありがとうございます!

Stayed in June 2025

Room size was a little small

Location was good. Staff were helpful

Stayed in July 2025

Staff were fabulous, room was perfect, great location

Stayed in June 2025

Excellent central location

Stayed in June 2025

hotel room seems outdated, but I'm not complaining. It is still a comfortable accommodation

Location was great, very close to Dotounbori, and different train stations, You can use airport limousine bus to get dropped off to OCAT and the hotel is right next to it.

Stayed in June 2025

Convenient location , View from the room

Stayed in June 2025

Not knowing where to go to check in.

The breakfast buffet had huge variety of food and they were delicious. It was very elegant .

Stayed in June 2025

Property was great

Great stay! Just slightly sad cause we went to celebrate my birthday but they didn't even do anything

Stayed in June 2025

nothing all good

breakfast excellent

Stayed in June 2025

The shower head looks cheap and should have been upgraded.

Location is perfect. Room size is ok consider it's in Japan.

Stayed in June 2025

bathroom layout and would like a little more space in the room and closet

smaller than others hotel of similar price visited in the same trip in tokyo and kyoto. bathroom area not separated from shower as in other hotels

Stayed in June 2025

The rooms are small, like really small. With a baby it was tough as she had no room to even go on the ground. We couldn’t open a single suitcase. If we were traveling just as a couple it’s totally fine, but with children where you may be in your room a little more then I wouldn’t recommend. The shower head is horrible, they really need changing. It was unusable.

Staff were all fabulous and accomodating. Location with the station and grocery store below was a wonderful bonus. Rooms were very clean.

Stayed in June 2025

Our initial room was not what it was shown in photos when I made my reservations. The room was small and bed was tuck in one corner not giving any space for your oartner to move. No bedside lamps or table. Room was extremely dim. After much complaining to hotel staff, we were offered a upgrade to a better room for 1000 Yen per night. This room is much better.

Stayed in June 2025