Nothing

The feel and the hospitality

Stayed in August 2025

Very clean, tasty food and especially the best service ever. Everybody is so helpful. I send my best regards to the lady who showed me around on a first day and helped me get the taxi - best receptionist ever

Stayed in July 2025

I like the onsen water in the room on 6F.

Stayed in June 2025

Perhaps Arima Onsen is a pricey area. Could be more price friendly.

Excellent customer service from the staff. Can select the type of pillows to suit your needs I thought was good for a comfy night sleep. The onsen was excellent. In room dinner was good as expected, and as was for breakfast.

Stayed in May 2025

Nothing

The dinner and breakfast were superb and the staff excellent

Stayed in May 2025

Kaiseki Ryori in suite Dinner menu portion is less then before, this is my third time back to your hotel, it made me feel very disappointed.

In suite Onsen, excellent customer services

Stayed in May 2025

N/A

Outstanding staff, amazing food, good location, great facilities, comfortable room

Stayed in April 2025

Amazing room with private hotspring bath

Stayed in March 2025

Luxury meets comfort. Though they offer shuttle bus transportation services, we decided to walk the town and make way to the hotel on our own, which proved to be quite an exercise that we did not repeat as it sits very near the top of a hill in this lovely town. The staff was warm and welcoming throughout our stay. We donned our yukata and geta (we had to wear the men’s shoes because the ladies’ option was entirely too dainty for our feet) and previous lesson learned, took the shuttle bus back into town. Everyone in town seemed excited to see us in traditional clothing and was kind enough not to point out that I wore my yukata incorrectly. We enjoyed the foot bath and when the weather changed rather suddenly to wintry rain/snow mix, we called the shuttle bus back to pick us and barely had to wait five minutes. The staff escorted us to and from the vehicle with umbrellas. The food was an amazing, traditional Japanese kaiseki meal served in our room which slightly overwhelmed some of our less adventurous eaters, but they tried everything at least. Note, this was a seven course meal and by the end, we wished we had taken the earlier dinner option as dinner ended two hours later. Even though we booked the room with the private open air spring, we wanted to try the public spring following dinner. And I am so very glad we did! Though the private bath is amazing and accessible, the night sky in the open air public bathing area was sublime. The next morning we extended our stay by an hour because my husband was not feeling well. The staff were super sweet in their concern, even asking about the rest of our party. The actual hospitality of the entire staff almost brought my best friend to tears as they bid us farewell.

Stayed in March 2025

Not much. Out of the way?

Clean and spacious

Stayed in March 2025

N/A

I liked the option to book a private onsen as I have a large amount of tattoos and the staff was extremely friendly.

Stayed in January 2025

More souvenir for the hotel itself please!

The service was impeccable, the staff delightful and the aesthetics outstanding. Easing into the calming, soothing onsen and letting the cares of life slip away was magnificent. It was an amazing experience to enjoy the massage chair and the private onsen in our own room anytime during our stay. Also, the lobby has many nice/interesting decorations so guests can enjoy their time while waiting/sitting around.

Stayed in February 2025

osen is small

all meal is good

Stayed in February 2025

It’s located up a steep hill. Upon arrival we didn’t have access to a local phone to call a shuttle down to the train station so we had to pull 2 large suitcases and a stroller with a toddler up that hill for 13 minutes. We had asked for a futon for our toddler and weren’t told it was an extra charge of $30/night until check-out which was very unfortunate. We wished they told is upfront, as the website stated a toddler stays for free.

Clean and well kept facilities. Exceptional breakfast. Wonderful staff. Loved the massage chair in the room. Would have loved to try the dinner as it looked phenomenal but it was all booked up.

Stayed in December 2024

Nothing of any negative feedback except room rate is on the high side.

Good room and amenities. Well maintained onsen facilities and variety. Friendly and accommodating staff.

Stayed in December 2024

This is beyond the location's control, but I wish there was an easier way to Arima station from Osaka. I had to walk up the hill from the bus stop.

I loved the staff. Everyone was so kind and welcoming! I am learning Japanese and everyone was more than willing to teach me what I didn't understand yet. I absolutely loved the food. If you are staying alone, then you probably won't need to order any additional side meals. You will be served plenty of food!

Stayed in October 2024

Nothing to report.

Dinner and breakfast were excellent on all three days. Private onsen with wind blowing as you bathed was great too

Stayed in October 2024

I booked too small a room. Totally my fault!

The dinners and breakfasts were exquisite!

Stayed in October 2024

Nothing

Fantastic food and service. Great bath, both private and public.

Stayed in September 2024

Excellent location, private onsen and spacious room

Stayed in July 2024

Dinner, private onsen, staff....

Stayed in June 2024

The single room size is a bit too small, but adequate.

The dinner and breakfast included in the package are very authentic and yummy. The dinner being served in room is well made. Breakfast is abundant and delicious. Staff are helpful and enthusiastic. The Onsen water is very special and coming from the real Onsen

Stayed in June 2024

A but hot in common area

Spacious rooms, nice n helpful staffs Food is very yummy n nice

Stayed in July 2024

Nothing

The ryokan, the staff, the food and the environment.

Stayed in July 2024