Nothing!

A really beautiful hotel with many details thought of. So many complimentary things offered which really enhance your stay from the robes and slippers you change into when you arrive, ice lollies after the onsen, noodles in the evening, marshmallows for roasting on the terrace, it feels like the staff really want to go the extra mile to surprise and delight you. The rooms were beautiful and comfortable and the onsens themselves an amazing experience that we all loved, even our children age 10,12 and 14 enjoyed them. The food was very traditional and incredibly special with exceptional presentation. The dinner is expensive but a real treat for the senses. I highly recommend the breakfasts as well. We took the bus to Kamikochi for easy hiking/walking which was perfect. All in all the most perfect start to our Japanese adventure. I’m so glad we had some time in the mountains before Kyoto and Tokyo. Most staff speak some English but google translate is helpful if you need to say more than the basics!

Stayed in August 2025

Our room was very far from reception and there was no one to help (it was in a floor with no elevator). The layout was a bit confusing, even though the staff was helpful. It would be helpful to have more information. About the facilities and amenities.

The private bath and the overall atmosphere. It was a very nice break after visiting Tokyo. They also had complementary noodles (10:00-11:00 pm), which was great. Drinks available in the lounge.

Stayed in August 2025

This place was INSANE, definite the best ryokan I've been too

Stayed in June 2025

It’s on the expensive side, but we thought it’s totally worth it - amazing experience

Stayed in June 2025

I would have liked more explanation of what the food was with the set menu. Even if this is in Japanese it would be nice to know what everything is - a small point though.

Very peaceful atmosphere, we each had the rooms with the Japanese style bath which was very nice, and the access to the private ones. We also very much enjoyed the lounge and the additional snacks / drinks in the reception area which is a great facility due to the remote location. It really had a spa atmosphere totally relaxing. We didn't have the dinner the first night because we arrived after 6.30pm but we were aware of this so ate in Matsumoto before driving up.

Stayed in May 2025

Thrilled with my stay. Unique experience, the highlight of my multi week trip to Japan! Super convenient for getting to & from Kamikochi and cities being right by the bus stop - really glad I stayed here instead of Takayama. 11/10, would absolutely stay again!

Stayed in June 2025

Serenity mixed with luxury. Immersed in nature with stunning bath houses, complementary Kuta and sumptuous traditional Japanese breakfast. And such a good base from which to explore Kamikochi.

Stayed in June 2025

Indoor and outdoor hot baths were very nice, the bathtub in the bathroom where you can open the big window and enjoy fresh air coming from the forest - just amazing, the food served - pure delight, staff - extremely helpful. Highly recommended!

Stayed in June 2025

As with many Japanese beds, they were a little on the firm side for us.

A lovely traditional Ryokan in a good location just a few minutes walk to town or a short walk through a track at the back of the property to a bus pick up location for Kamikochi. Large traditional Japanese rooms with normal beds off the ground, always a pleasant surprise after many sleeps on futons on the floor. Loved the hot spring spa in our room and the communal fire pit was a huge bonus for us, as was the private outdoor onsen that my partner and I could enjoy together. The optional breakfast was delicious too. I would highly recommend this Ryokan.

Stayed in June 2025

Limited options for a la carte menu.

Authentic Japanese cultural experience, particularly the restaurant and onsen (Japanese spas).

Stayed in May 2025

Hirayu onsen is a small village not far from Kamikochi Of course, the main attraction in the area is Kami Kochi, but in my opinion, here are you is a more relaxed and nice area to stay rather in the very busy area of Kamikochi The resort that we stayed in has great breakfast (for the carnivore very rich dinner) and amazing view in a peaceful and a quiet nature environment. I highly recommend.

Stayed in May 2025

Nil

1 key for 3 persons not so good . I think at least 2 keys

Stayed in May 2025

Loved the bathroom with its private onsen, The size of the room, the peaceful views, the helpful staff and the relaxing atmosphere. There were private and public onsen in the facility as well which were well maintained. The resort is close to Hirayu Bus terminal, perfect for catching the bus to Kamikochi, the Ropeway or the express bus to Shinjuku. Meals were excellent.

Stayed in May 2025

Fabulous onsen,

Stayed in May 2025

shuttlr service

Stayed in May 2025

Private hot springs, unique experience

Stayed in May 2025

We had such a great stay, the rooms were amazing. The access to the private onsens was great and we also had booked a room with our own private one. The breakfast was terrific. Location was amazing and scenic we were there in mid April I would love to come back and experience this in the winter as I am sure it would be amazing.

Stayed in April 2025

The dinner was a let down. Compared with other onsen hotel the presentation was on par but food quality was disappointing.

A hotel in a quiet spot that offers free flow of wine / beer and sake. Nice onsen too. A short walk to Nohi terminal to Kamokochi.

Stayed in April 2025

This was my third stay now and it keeps impressing me. Tranquil building, polite staff, excellent food and extras like drinks and snacks during the day. It is very relaxing and quiet inside and you can soak in the outside and inside bath as much as you want (private and public). Thank you again for the spontaneous pick up from the bus station when it started pouring. Can recommend at least 2 nights including dinner and breakfast and take your time to get out of the busy cities.

Stayed in April 2025

Location and onsen facilitites

Stayed in April 2025

For the price of the accommodation we found really little help when it came eating our meals. Both meals were huge and there were plenty of things we have never tried before - a little help telling us what is what and how it is best to eat would have made a massive difference.

The onsen, the drink package and the beauty.

Stayed in April 2025

the property is so beautiful, the staff extremely welcoming. The services provided be it food or otherwise was excellent

Stayed in April 2025

The room with the private Onsen for three people was definitely too small for the price we paid.

The staff was really friendly and the private hot springs were amazing! Breakfast and dinner were good aswell.

Stayed in April 2025

Staffs are not really friendly, they won't greet or smile to you while they meet you anywhere in hotel. Dinner portions too small, there are 6 of us, and we all were not full after the meal:(

Outdoor private onsens are superb! Really love it! Rooms are huge and view from windows are perfect! I personally like the hot sake provided at the lobby, taste good.

Stayed in April 2025