I made a reservation for dinner at 6:30 but showed up at 6:10. I was told I couldn't be seated until 6:30 which led me to believe there was a fixed time limit on the table. When I came back the restaurant only had a few tables, so I wondered why I couldn't have been seated earlier. The food tries to be "Middle Eastern" but does not succeed. Cumin powder does not make a dish exotic. Service was horrible. My entrée was served before I had finished my salad, I never received a glass of water even I asked for one when I ordered. Nobody came to check on me or clear my empty plates, no tab was presented so I went directly to the cashier. Even if you are tired I would avoid the hotel restaurant. Breakfast offered a choice of main dish, but again with a "Middle East" spin. The only thing positive is it's convenient.

Great views of the city from the large windows. Rooms were a little smaller than this class of hotel. The public bath was not impressive (no outdoor pool) but it was always deserted when I used it. The hotel is connected to Nagoya Station though it's tricky to negotiate. LOTS of high quality restaurants underground. The staff were well trained, communicative, engaging, and friendly--very RARE in Japan. The key word is "engaging". Most high end hotels are stiff, cold, and formal.

Stayed in August 2025

The blanket very hot when I travelled at Aug

Lobby area got smoking room

Stayed in August 2025

Great location, close to train station (Nagoya station) and has onsen that is open late at night (good for long day).

Stayed in August 2025

It was a bit confusing to find the entrance to the hotel at first as it is a part of another building. Also, in the pajama set provided, the pants were a bit too small so I couldn't wear them. I wonder if they can provide some bigger sizes for some guests!

The hotel staff were extremely helpful and welcoming. Although my room had a "partial view", I was still able to see Nagoya tower as well as the castle from my window. The spa on the 18th floor was stocked with shampoo, conditioner and soap as well as a face scrub to remove makeup which was great. It was a very comfortable stay!

Stayed in August 2025

-

The people working there is very linda

Stayed in June 2025

Nothing

Good location excellent staff

Stayed in July 2025

It’s a bit confused to find the tunnel way to hotel Regarding of breakfast, the view was impressed, dishes was decent but the space was narrow and poorly flow,

Location was close to main station and shopping area There was a underground tunnel direct to hotel!

Stayed in June 2025

Comfortable room and convenient location close to the station. The onsen was nice.

Stayed in July 2025

There are two washing machines in the hotel. Seems like they are busy most of the times, I wanted to do a laundry but didn’t manage to find a time slot.

The hotel is conveniently located near the central station, with a direct underground passage that makes access easy - especially useful in bad weather or extreme heat. There are plenty of food options nearby, including convenience stores. The breakfast was enjoyable, offering a good mix of both Western and Eastern dishes. The bed was comfortable, and the view from the window was truly stunning.

Stayed in July 2025

Close to station but really hard to find. Please give better directions from the train station online and in station Look out for the Symphony Building. The hotel is on the 18th floor of this building. Happy hour was very limited in choice. But we still loved this hotel

Close to station. Restaurant was fabulous. Lovely view and excellent food. We had Tuna Carpaccio, grilled sword fish, hide beef and Tiramisu. Delicious and reasonable price for the quality. Attentive staff. At breakfast Fantastic selection of European and Japanese cuisine with salmon, eel, omelette soufflé, corn soup,salad,smoked salmon, shrimp, fresh fruit etc. public bating was interesting for a European/try it! The hotel was so clean, lots of amenities. We had a double king. Big by Japanese standards, nice espresso machine. We would find it difficult to fault this hotel or the staff.

Stayed in July 2025

It might be the most expensive hotel around there

Really nice location and you have a shortcut to the train station just to buy the hotel

Stayed in June 2025

Spa without cold bath

Nagoya City view

Stayed in July 2025

The breakfast was not for us (not a bad thing necessarily)

The onsen was a neat addition. I didn’t think we’d get to try one out during our trip. The rooms were comfortable and clean.

Stayed in June 2025

I found it difficult to operate the TV remote control to access English - speaking channels...

Excellent location close to restaurants and shopping...

Stayed in June 2025

In one room there was only a chaise-longue in front of the t.v. I asked for a chair (even a foldable one), and was told there was nothing they could do. They kick you out of the breakfast room at one second past closing time. A little bit of flexibility on the part of the staff would be appreciated. The bath wasn't that great - would have preferred a gym.

We had two stays in different rooms - both very comfortable with excellent amenities. Close to Nagoya station (airport train / metros / buses). There is also an underground walkway to the station past many shops (however, easier to negotiate the street with suitcases in tow), and a large mall nearby. There are a couple of streets nearby with eateries and some night life on the weekends.

Stayed in May 2025

Generally speaking, the hotel rooms in Japan are relatively small. The room here was good the couple with two check-in luggages

Nice, clean and close to the station. The room view was amazing.

Stayed in May 2025

More spacious rooms and bathrooms would be ideal

The hotels’s location is spot on, near a train station with an underground connection. There are many restaurants and eateries nearby and its a safe location.

Stayed in June 2025

Room is spacious, comfortable and clean. Onsen is great .

Great location. Walking distance to the station

Stayed in June 2025

None

Good breakfast

Stayed in June 2025

Space is a bit small than expected.

Location, public bath room

Stayed in June 2025

-

The onsen and coin laundry available. Staff were also very friendly and ready to assist

Stayed in June 2025

Room was a bit small.

Nice hotel close to Nagoya train station. Service was good and efficient. Good value for money.

Stayed in June 2025

The public bath should only be closed for cleaning from 10am and not 9am. 9am is too early. For leisure travelers, one might sleep in till 8ish and will most likely missing the chance to use the public bath :( It happened to me, twice, during my 6-night stay recently. I am of the opinion that having only 2 washers / dryers seem a bit too few esp it is a 2-in-1 machine. For some reasons, my bath room (#2237) had this unpleasant smell from time to time.

Stayed in June 2025

the bed wasn't firm, and we kept rolling into the middle, mattress too soft

only spent one night, the staff were friendly and the room size not too bad

Stayed in May 2025