Reviews of Matsumoto Tourist Hotel 3 stars
390-0815 Nagano, Matsumoto, Fukashi 2-4-24 , Japan
#38 of 85 hotels in Matsumoto
Guests' ChoiceReview score
Based on 57 hotel reviews
8.1Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
7.8
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Facilities
8.3
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Staff
8.7
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Value for money
8.2
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Free WiFi
7.8
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Showing 1 – 25
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Reviewed: 26 June 2025
Anna
Sweden25 reviews10 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Sink was in the room which was a bit awkward
Nice hotel, had everything we needed
Stayed in June 2025
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Reviewed: 29 May 2025
Ma
Philippines5 reviews2 helpful votes7.0“Simple, no frills, good location”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
• interiors were quite outdated • room was a bit small for the price
• Located a few blocks away from the train and bus station • Amenities and toiletries available • Friendly and helpful staff • The Manga library was cool
Stayed in May 2025
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Reviewed: 24 May 2025
Anne-sophie
France19 reviews9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Parking was not so easy but the staff were very helpful!
The room was very pleasant and the staff very kind!
Stayed in May 2025
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Reviewed: 21 May 2025
Tony
Germany66 reviews3 helpful votes9.0“Good rooms”- • Leisure trip
- • People with friends
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Location.
Good new rooms with new bathroom area. Japanese Breakfast for 950 pP. Also has a manga library.
Stayed in May 2025
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Reviewed: 20 April 2025
Kate
Australia3 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The beds and pillows weren’t very comfortable, but not a big issue as the rest of the stay was great!
Property was extremely clean, the rooms were comfortable and loved the tea/comic book room. The staff were very accomodating and helpful! Was a really nice atmosphere overall.
Stayed in April 2025
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Reviewed: 11 April 2025
Hannah
United Kingdom49 reviews5 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I would recommend this hotel. Near to bus station and train station. Washing machines and dryers available, which was useful. We asked for additional pillows as the bed only had one each. Other than that the room was very comfortable and a decent size for Japan. The shower was very nice and powerful. Staff were also very helpful. I would happily stay again if in Matsumoto.
Stayed in April 2025
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Reviewed: 28 March 2025
Mark
Australia12 reviews8.0“Convenient location, helpful staff, good Onsen”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Room was very nicely constructed, lovely interior design , colours , details etc but very tight, no room to walk an sides of twin beds
Stayed in March 2025
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Reviewed: 31 December 2024
Noah
United States14 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The only negative thing was the heat took longer than expected to turn on.
Staff are professional, friendly, and helpful. The rooms are spacious, clean, and comfortable.
Stayed in December 2024
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Reviewed: 5 November 2024
Shaked
Israel5 reviews6 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The location was great 10 minutes walk fron the station Good restaurants near by.
Stayed in November 2024
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Reviewed: 16 October 2024
Ken
Singapore4 reviews5 helpful votes8.0“Nice Onsen and Welcoming Staff, but Strong Cigarette Smell in Main Building”- • Leisure trip
- • Group
- • Twin Room with Extra Bed
- • Stayed 3 nights
- • Submitted via mobile
However, there were a few downsides. The room felt a bit cramped for three people, and the main building had a strong cigarette smell, especially on every floor as soon as the elevator doors opened. Even the vending machine and microwave areas had the odor, which was quite off-putting.
I recently stayed at this hotel and enjoyed several aspects of it. The onsen on the ground floor was a relaxing feature, and the tea area was a nice touch, offering refreshments like tea and welcome snacks at specific times, which was a great way to unwind. The room was clean, and the staff were very welcoming, making the stay pleasant.
Stayed in October 2024
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Reviewed: 12 October 2024
Supharin
Thailand36 reviews4 helpful votes9.0“Good value”- • Leisure trip
- • Group
- • Twin Room with Extra Bed
- • Stayed 2 nights
- • Submitted via mobile
No car parking at the hotel.
The room is clean. Staff are friendly.
Stayed in October 2024
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Reviewed: 8 October 2024
Nicola
United Kingdom32 reviews15 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Room is very compact but we were expecting it from the pictures and description.
Very clean and comfortable room. Accessible location on foot. Excellent buffet breakfast.
Stayed in October 2024
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Reviewed: 16 September 2023
Lashansky
Israel2 reviews1 helpful vote8.0“Good value for money, nice”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
English speaking staff maybe.
Hotel was very nice, staff was friendly enough, but they didn't really speak English. Managed with Google translate. Great place to just come to sleep at night when hiking around Matsumoto. Nothing to special.
Stayed in August 2023
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Reviewed: 30 May 2025
Jasmina
Slovenia17 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Onsen was excellent!
Stayed in May 2025
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Reviewed: 10 May 2025
Gilbert
Hong Kong24 reviews1 helpful vote3.0“Disappointed”- • Leisure trip
- • Solo traveller
- • Single Room - Smoking
- • Stayed 1 night
- • Submitted via mobile
No car parking Have walk 2 blocks down the road to get to carpark Their instructions was difficult to understand
None
Stayed in April 2025
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Reviewed: 27 April 2025
Marius
Ireland89 reviews9 helpful votes10“Amazing accommodation! Nice and clean”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
The hotel is very close to the train station and the city center. The hotel have all the facilities that you need. Really nice hotel!
Stayed in April 2025
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Reviewed: 19 December 2024
Amando
South Korea17 reviews4 helpful votes10“If you travel by the car, here is good option.”- • Leisure trip
- • People with friends
- • Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted via mobile
The room didn't have enough space for 3 guys. That's all.
A staff at reception was so kind and quite easy to conversation with english. She was very good to find problems and to remove them. The spa was not big but really good to recover traveler's tired. Parking fee is normal, easy to access by road.
Stayed in December 2024
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Reviewed: 21 November 2024
Anne
Australia17 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Left my toilet bag behind but the staff even tried to return it to me on our continuing holiday!
Great location and amazing staff. When checking in, a staff member realised I had no bag and went to help my partner park the car! Carried my bag up the steps.....wow! Amazing onsen on the ground floor, great experience and very relaxing 😌
Stayed in November 2024
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Reviewed: 20 November 2024
Joel
Singapore3 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
My room was a double room in their newly renovated wing — it was spacious and was tastefully renovated. The hotel also offers free bicycle rentals which was amazing in Matsumoto, it allowed us to visit public baths (apart from the hotel onsen) and other attractions in the area.
Stayed in November 2024
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Reviewed: 22 October 2024
Olja
Netherlands33 reviews4 helpful votes10“Excellent hotel with onsen.”- • Leisure trip
- • Group
- • Twin Room - Non-Smoking
- • Stayed 3 nights
Excellent hotel with onsen. The hotel is located next to Matsumoto station, only 10 min walk. The staff was lovely and friendly. The room was cozy with a desk and all the necessities of life. The bed was very comfortable with orthopaedic mattress.
Stayed in October 2024
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Reviewed: 4 October 2024
Belinda
Australia1 review2 helpful votes10“Comfortable base to explore Matsumoto.”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Comfortable rooms with very friendly staff who went out of their way to help us. We appreciated the notices printed in English for us and even larger pyjamas. Great spot for a family to stay. Easy walk to all the attractions and train station close by.
Stayed in October 2024
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Reviewed: 23 May 2024
Cinek_
Sweden55 reviews9 helpful votes10“Perfect stay for Alpine Hike”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I stayed in a Green Tea themed room, which looked and felt premium. The room was spacious and luxurious. You get free access to the nearby fitness center with a gym and a swimming pool. There is a dedicated area for green tea and a library with tons of anime comics. There are also books about Zen, famous Seiji Ozawa, one of Japan's top orchestra conductors as well as forest and other photography books. The onsen for ladies has 2 massage chairs.
Stayed in May 2024
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Reviewed: 2 June 2023
Jemson
Philippines15 reviews2 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bathroom is small.
Firendly staff, good location and big room.
Stayed in May 2023
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Reviewed: 5 January 2023
Salome
New Zealand5 reviews2 helpful votes6.0“it was good. Staff were amazing!”- • Leisure trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
bathroom was super small and old fittings
proximity to the things we wanted to visit
Stayed in January 2023
Showing 1 – 25
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