What an amazing experience. The perfect blend of authentic Japanese culture and modern comfort. We cannot recommend this ryokan enough. It was a truly special experience that we will never forget. First off, the location is only a 5 minute walk from the train station, and close to all Kyoto as to offer. Upon arrival, we were greeted with a warm welcome and iced green matcha to cool us off from the August heat. The staff walked us to our room and showed us around. The room had wonderful amenities, from the green tea station with hot water to the traditional Japanese robe that we lounged in every evening. The futons were surprisingly very comfortable! And the air conditioning worked very well. We slept so comfortably every night. We even had sake tasting delivered to the room one evening, and there was in-room massage available that we would have indulged in had we more time. We added on the breakfast for our second morning, highly recommend! Im sure the dinner is just as good. 10/10 stars, we will always remember our time at Matsui-Bekkan

Stayed in August 2025

The staff wasn’t very helpful. The lady at the reception made everything fast and quick, and didn’t add much information. It was our first time in Kyoto and we wanted to walk around. We asked for suggestions pointing at the map on the counter, she pretended not to understand what we were asking. I found this very rude.

Nice location but not very central. The ryokan apartment was nice but didn’t look very authentic. The young guy who showed us the room was very kind and respectful.

Stayed in August 2025

Nothing

Beautiful hotel . If someone would like to Japan cultural experience I would strongly recommend to stay here . Located in central part . Staff is so supportive . They definitely would like to make your experience exceptional

Stayed in July 2025

There was really nothing we didn’t like

Beautiful property with a lovely touch of Japanese culture & history . Very nice spacious rooms. Great Japanese bath downstairs. IAnd the staff was amazing

Stayed in August 2025

Super friendly staff and 100% great service

Stayed in August 2025

Room and Onsen fantastic and staff were amazing.

Stayed in July 2025

Our room was by the restaurant and there were things in our way and noise at times.

I like the traditional rooms style, the baths and the friendly staff. The location was also perfect.

Stayed in April 2025

Not much.

We loved this place. The rooms are huge and a great change of pace from the usual Japanese hotel experience. The bathrooms and futons are awesome. We also really liked the onsens, if you’re into that experience. The staff are also extremely nice and helpful.

Stayed in April 2025

N/A

Very large room footprint for Japan! Every little detail is thought out in the rooms. Beautiful decoration throughout each space. Nicest bathroom we had in Japan, which is saying a lot. Awesome kaiseki style breakfast / dinner. Note that rooms with dinner included in the reservation are on a special floor next to the kitchen, so if your booking.com accommodation only includes breakfast, you can't add dinner for your room. Upon request, the staff were nice enough to organize a dinner for us in one of the other rooms one night which was very much appreciated. The staff are incredibly helpful and dedicated to making sure you have a good experience. Knowing some Japanese will help here but even if not, the staff are so nice it won't matter. They even gave us some nice parting gifts at check out. In a very convenient location by the Nishiki Market. I would usually only do a ryokan in the countryside, but if you want that experience in Kyoto, this is a great option at a reasonable price. Highly recommended

Stayed in April 2025

The Onsen was a treat, location very quite yet accessible and easy to get to famous sites and central Kyoto. Easy access to the river and Gion District. The staff were super friendly and helpful.

Stayed in April 2025

Not much. Maybe just the supplentary kaiseki meal times are limited, but that's because it's delivered to the guests room over multiple courses, so they can't have too many staff doing it simultaneously. I understand and it's not a big issue.

It was authentic and welcoming to foreigners - I didn't feel anything against me, even though I know there are rules and norms that tourists often flout. But they are nice enough to have signs and messages in English to guide tourists along. Location was another plus, it's right in the middle of a neighbourhood with all the great food and cafes and just a short walk to the downtown area and shopping streets. Kids to the staff too, who are professional and even went to help with luggage. When I tried to help, they said that it's part of their job - I should rest since I'm on holiday 👏

Stayed in April 2025

Special Ryokan experience! Perfect, walkable location. The staff were outstanding and the facilities were large and clean and very comfortable. Amazing Japanese breakfast and I recommend using the onsen and having the in-room dinner. We will always remember our stay here!

Stayed in March 2025

Staff lovely. Room Bath was not clean with lots of hairs in. Great location

Stayed in March 2025

This location is perfect. Walking distance to food and shopping and the train station. But that's not the only reason you should stay here. The staff are so kind, so detail oriented, and so hospitable. The room is immaculate, and it was the most incredible experience.

Stayed in March 2025

It was beautiful and the staff was so warm, kind, patient and helpful. The traditional breakfast was really good and again, the staff is there for any tiny little thing. The location is ideal. Quiet, but only a few blocks from some very lively areas. And a 7-11 right around the corner to use the ATM. Perfect place to stay in Kyoto. Highly recommend.

Stayed in March 2025

We absolutely loved this ryokan. Every staff member was so friendly and kind. The room itself exceeded every expectation. The bed was the most comfortable I've slept in. We loved the traditional Tatami mats on the floor and the traditional furnishings. So many thoughtful touches left around the room for the guests such as the origami. We loved the traditional breakfast and felt so spoilt the entire stay. Wish we could have stayed longer.

Stayed in March 2025

Would have loved to have dinner in room but was a bit pricey

Space was amazing after lots of small hotel rooms. Breakfast was such an experience as was our first time in the baths. Staff were very friendly and helpful

Stayed in August 2024

All good

Traditional Ryokan style hotel - great location. The staff were wonderful and the room very spacious for Japan.

Stayed in July 2024

Incredible staff, amazing location, beautiful rooms and structure. Very kind and attentive staff, the onsen was We had an issue when renting a car to go to our next location , and the staff didn't measure efforts to support us. They truly went above and beyond to help us! I would give them a thousand stars if I could! Perfect place to stay in Kyoto!

Stayed in July 2024

Nothing. Perhaps there's nicer Onsen out there but the hotel is downtown so nothing more could be reasonably asked.

Genuine Ryokan experience, top treatment from start to finish. Entry tea, presentation of the room, instructions on the Onsen, full explanation on how to have breakfast (much needed for westerners like us!) and farewell gift at checkout.

Stayed in May 2024

The location, the facility, the breakfast and the service are all amazing!

Stayed in May 2024

Wish it was a bit clearer to us we needed to book the traditional meal in the room early, it had booked out when we arrived :(

Luxurious feeling, extremely comfortable futons (duvet was like a cloud), lovely baths, delicious traditional breakfast, lots of little comforts (packs for onsen, matcha on arrival, gift upon leaving), good location for shopping, food and transport

Stayed in March 2024

Very lovely experience in center of Kyoto. Staff is very kind and respectfull. Dinner on room was very tasty and refreshing, maybe a bit more pricier. Onsen is amazing. Lot of amenities on room. We were given a earlier breakfast on request. A bit more modern ryokan than most I visited Older lady serving golf was lovely!

Stayed in May 2024

Great atmosphere and feel

Stayed in March 2024