Amazing ryokan in the hearth of the old onsen town. Staff super attentive, food quality and presentation over the top, been travelling many times to Japan this is one of the best places I stayed I recommend the private room with private bathroom it’s huge and comfortable.

Stayed in August 2025

The staff was incredibly kind and welcoming.

Stayed in July 2025

Breakfast was a bit difficult for our soft western pallets.

Lovely staff, parking, food, onsen in house, location.

Stayed in July 2025

The traditional paper screens over the windows are nice, but they do little to blockout sunlight. With it being summer, the sun rises at about 4:40am, so the room is filled with morning light making it a challenge to continue to sleep.

The staff were always very kind and helpful.

Stayed in July 2025

We really enjoy the attention to detail hospitality. They provide shuttle picked up at the train station after 2 pm. Also shuttle to snow monkey park. Beautiful and delicious dinner and breakfast in a private room. The traditional Japanese room is a wonderful experience.

Stayed in June 2025

The only thing that would have made it better was to have coffee/tea station available 24/7.

Loved everything about our stay. Can’t stop talking about it! Telling all our friends.

Stayed in May 2025

Evening meal had to be kaiseki style unless 3 days notice was provided.

An older style Japanese hotel within 10 minutes walk of Shibu onsen town.Wonderful staff and amazing breakfast. FREE PICK UP and drop at Yakuda station.Wonderful hotel onsen.

Stayed in June 2025

The stickers for my slippers kept coming off - might need a new method for this or not use labels. Breakfast portion was too much food for one person in my opinion, felt bad to waste food. No real complaints beyond these, I would absolutely stay here again.

Convenient location to all of the local onsens and town. Staff was very accommodating.

Stayed in May 2025

Not an issue but the hotel isn't officially part of Shibu Onsen, despite being literally next to it, so you don't get access to the 9 onsens there. But there are two in the hotel, which are incredible, and you get access to two other public ones which are close and very similar to Shibu Onsen so you don't miss out.

We loved our stay at Masuya. Everything about the place was perfect! The staff were the friendliest and most welcoming people we came across in our entire holiday (and that's saying something!) and made us feel so special. We travelled with our 6month baby and the team were so nice and playful with her, she absolutely loved them too! The hotel is very well located and has beautiful onsens on site (much nicer than the photos show). The room was comfy and clean and the meals were incredible! All the food was beautiful and so tasty. The best experience!

Stayed in May 2025

The additional services were exceptional. Welcome tea, coffee machine downstairs, two on site spa centres, private dining and breakfast in a separated part of the dining room.

Stayed in May 2025

Nothing

Our first experience of a Ryokan - and what a lovely way to start!!! Everyone was so kind and nice!

Stayed in May 2025

Amazing breakfast, onsen, staff and everything. The onsen at the ryokan was amazing. The staff were sooo lovely and helpful. We loved getting yukatas and walking around the village. Also the shuttle to the train and monkey park!

Stayed in May 2025

The only thing that would have made it better is to have access to drink machine for coffee or tea a little earlier than 7:30am

Very responsive to our needs. We had a traveler in our group with allergies and he was accommodated with respect. We especially liked our interaction with Ken for our meals.

Stayed in May 2025

Nothing really.

Loved the location. Got to slow down right before returning to Hawaii which was perfectly planned.

Stayed in May 2025

Nothing that I can think of!

Beautiful, modern but still traditional

Stayed in May 2025

none

We stayed in a room with a private onsen, which was spacious and well laid out—the living room, bedroom, toilet, and bath were all separate. I especially loved the toiletries: the face wash was from Pola, and the shampoo and body wash were from Detaille. The homemade green tea and daily snacks were lovely touches that added to the experience. We also thoroughly enjoyed the traditional breakfast and dinner. The ingredients were fresh and everything was perfectly prepared. The staff were friendly and polite throughout our stay. Honestly, everything was flawless.

Stayed in April 2025

Not sure really!

The hospitality provided by this hotel was exceptional, and we felt very welcome and at home there. The food was also lovely, and the room spacious enough for the money. We stayed here because we wanted to visit the snow monkey park, and it was a good location with various shops and a train station within a 30 minute walk. We also did a nice long hike up into the mountains from here, and saw wild monkeys so an excellent location for us. Good value for money and great staff, nothing was too much trouble.

Stayed in May 2025

The Ryokan was so nice and traditional and yet modern with AC and air purifiers in the room.

Stayed in May 2025

Nothing

The food was sensational. Better than anything else we have had at other Onsens. Staff and service were first class. Beautiful artworks everywhere. Attention to detail. The owner was gracious and very professional.

Stayed in May 2025

Nothing. Maybe i wish i knew it was better i would have stayed longer

I think you need better pictures because this is place is absolutely beautiful. Yamanouchi i feel like no one talks about enough cause i think they are gatekeeping! Haha The staff are absolutely wonderful. Almost no English but we just smile at each other and bow and everything is fine

Stayed in May 2025

Great service with attention to detail

Stayed in May 2025

Loved everything!

Loved everything about our stay here! They were very responsive to messages prior to our stay and accommodated a seafood allergy in our party. The staff was extremely friendly. We felt welcomed from the moment we arrived at the train station and were met by the shuttle. The meals (breakfast and dinner) were some of the best that we had during our entire trip. The location was ideal for our plans to see the snow monkeys and there was a shuttle from the hotel to the park. The bath (onsen) in the hotel was clean and an absolute joy. Overall, we felt very well taken care of and have fantastic memories of this experience!

Stayed in April 2025

The decor is tired and a bit worn out

Traditional Japanese feel

Stayed in April 2025

Nothing

The staffs are very helpful and the onsen was nice

Stayed in April 2025