Reviews of HOTEL LiVEMAX Yokohama-Eki Nishiguchi 3 stars

Nothing

I stayed at this hotel for 4 days, but I was never provided with fresh towels during my stay. It was quite inconvenient, and I believe this is an area where the service needs improvement.

There was no breakfast.

Two twin sized beds pushed together sleep 3 people. Not acceptable. pretty poor.

The hotel has microwave inside the room and there's a convenience store nearby.

Not much space in the room so it's a bit uncomfortable if you're staying long and have big luggages. Also, they don't have luggage deposit services so it's not that flexible for busy travelers.

The breakfast at Doutor's was great - both the food and the coffee. It was about a 4-5 minute walk away.

The "Double Room with Small Double Bed" was far too small for two people - but would be just fine (but still tight) for one person. Also, there were only towels for one person, nor would they issue two room keys (which I understand is somewhat normal in Japan). Definitely opt for a larger room if you're traveling with someone.

Central and essential things worked

Some staff could not help about anything. No early checkin No ability to suggest an external arming place.

VERY GOOD HOTEL & SERVICE.THANK YOU.

VERY GOOD HOTEL & SERVICE.THANK YOU.

The place was clean , located good

Place way too small. Not what I was expecting. If I wanted my room to be clean it had to be done by 11am. If I’m on vacation I don’t want to be disturbed at 11am. My room was not clean for several days because of that reason, which I think was inconsiderate for the gust.

No breakfast included. The staff are unkindly, they will not help you to find a taxi. There’s no taxi nearby in these location. Family got trouble to get taxi going to YCAT. They walk quite along with their baggage to grab a Taxi. These hotel management services was very poor and receptionist staff are unprofessional & disgusting.

Not recommended these hotel.

It’s my 2nd stay at this property. This time i brought my family as my previous stay was overall OK. I think the location isn’t so bad. The price isn’t so bad, too. The room size is OK unless the group has a lot of bags.

I think the staff’s response needs to be addressed. It’s not that she wasn’t nice. But her reaction made me felt sorry for myself. As if I asked her for too much and I should be embarrassed for it. There are 4 of us in a room and all of us have different plans for the evening. I asked if i can get an extra key card so as not to disturb the others. Staff exagerratedly gestured that the request is impossible. I felt so small as I told my family members that this hotel is a good one. Next, I asked if I could leave one bag after check out. May have been my mistake, but I didn’t see that it is not allowed. All other hotels i’ve stayed at didn’t have this restriction. Not even hostels. And yet… Hotel Livemax. And again, the same staff, the reaction is over the top, smiling so happily to tell me no, it’s not possible. She’s a foreigner and I know not all foreigners are like this but i really think she should be trained how to adapt to Japanese way of hospitality. I usually stay at the same hotels in my travels. That’s why I stayed here for the 2nd time. But after this, I will never ever stay at this hotel again.

The hotel is located in an excellent neighbourhood near the station and shops and restaurants.

The staff would not allow us to drop off our bags when we arrived early and would not allow us to check in until exactly 3pm.