nothing all is good

i like my room and so very comfortable .

Stayed in May 2025

There was dry dog poo near my bed. I told reception, somebody came up and try to clean it by brushing it with a toothbrush and water. The stench became unbearable and I almost vomit. I had to request for another room, at first no other room was available. I heavily insisted and suddenly an empty room appeared. Gave me a room on the same floor. It was good on first sight, I didn't check properly because I was busy, then realised that there was a big booger stuck on the wall above the bed. I asked cleaning staff next day to clean it. Cleaner from Tibet was very kind, nice and helpfull. Staff from front desk knew about the incident and avoided talking to me or apologising or making any eye contact the rest of my stay.

Toilet is clean, good impression, bed is comfortable. Good location (but avoid going street behind the building at night)

Stayed in May 2025

Rooms too small

No breakfast

Stayed in April 2025

The freezer or mini-fridge clicked and chirped all throughout the night and the room itself didn’t seem like it has been renovated in 10+ years.

Good location for a decent price

Stayed in May 2024

Expensive and not clean to be Japan

Good place near everything

Stayed in April 2024

The reception staff have an attitude like they're doing you a favour and you're in the way. Although they can speak English they refuse to. The neighbours were very noisy and banged and shouted in the hall at 3am.

The rooms are clean but that's a standard in Japan.

Stayed in April 2024

The foul smell of smoke and burn that came from the neighbouring restaurant that tookover the entire room.. I had to open the door to the corridor and put my AC at max in order to get the smell out. It was unbreathable. I even contacted the front desk to make sure there wasn't a fire going on..

Stayed in September 2023

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Stayed in April 2023

stains on mattress cover, bathroom too short had to stoop.

good enough to sleep in

Stayed in December 2022

I like that it was close to dominos

Stayed in January 2024

smoking rooms were very smelly.

the rooms were conformable.

Stayed in October 2023

They gave me only one room key although we were three people. They said it’s a rule which can’t be changed.

Clean.

Stayed in October 2023

Alight, now I will explain in great detail what's happening over there so you have a better understanding of the background of other negative reviews. After being there for myself, I have to say that they have to be substantiated and you should have every reason to believe them. Cleanliness. Being there was gave me a bizarre experience that I never really experienced before. This dissonance of a hotel being new but already run-down. Like everything is technically working and technologies are new, but it's so poorly maintained and cleaned that it might as well be a 20-years old place. Walls had scratches and marks everywhere from people dragging their luggage around. There was a terrible stain on the carpet right in front of the elevator. Shower curtain was moldy. Stains on shiny surfaces like mirrors. Felt very disrespectful. And speaking of disrespect, the icing on the cake: the staff. Specifically, the guy at the front desk whom we initially spoke with. It went like following. I reserved 2 single rooms for 2 people. After coming there, person behind the counter told me that he cannot find the reservation. He was a non-native Japanese speaker and I was speaking in Japanese, so fine, I wrote down my name in the registration sheet. He took that name and after a quick search said that he still cannot find the reservation. He asked me for a email from booking.com with a proof of reservation, which I didn't had with me (fair enough, my bad). While I was trying to retrieve the email, he found some reservation and showed me my name in reversed order (family and given name I mean). I paid for my room, but he was claiming that there's no reservation for a second room, which was for a different guest. Despite our asks to check more thoroughly, he was saying that there's no reservation. And this is where things began to feel like we were scammed. See above for the rest.

Despite what others might say, conveniently located. Sakae is a center of Nagoya, so a lot of things to see and do around. Everything you really want to be clean (bed and bathroom) was clean. [booking.com does not allow long reviews. The following is a continuation of "What didn't you like?" section so read there first] He was saying that if my friend wants to stay right now, he could offer us a room for basically double the price of what I was reserving. Obviously, we didn't agreed to that (because booking.com's terms exists for a reason) and my friend had reserved the other hotel on the spot when suddenly the other person appeared who looked more professional and was acting like the first person's boss. After a quick search, he found the other reservation. They started talking that I had reserved 2 rooms and because now my friend does not want to stay in the other room, they will be treating this as a cancellation, therefor I will need to pay according to the cancellation policy specified at the time of booking (which is a 100% of room fee). They were basically threatening me that they will submit a claim to booking.com and this fee will be charged to my credit card associated with my booking.com account. I was saying that if they want to do this - absolutely fine with me, because I don't have an account over there and whatever negotiations there will be, I will be handling myself with booking.com. My friend was also saying that we will check with booking.com's cancellation policy and take things from there. Then the magic happened. They went together inside a room behind the check-in counter and we heard one person shouting at another. I can only guess what's happened, but after that a senior-looking person said that they will give us a "free" cancellation and that everything is settled.

Stayed in May 2023

The coin dryer of the hotel, it doesnt dry our clothes even though we put it in for a long time like 3 hrs., Still our clothes were kinda wet

The staffs were really nice and attentive. We have been accomodated thoroughly because of this we stayed a little longer.

Stayed in March 2023

Shower room was easily flooded. Otherwise excellent.

The size of the room was the biggest we have stayed in around Japan this far. Front counter staff member was friendly and spoke great English, very accommodating.

Stayed in December 2022

I’m a little concerned about the water area. Accommodation cost is perfect. I would like to use it again. The people at the reception are also very nice. Thank you so much for your support.

Stayed in September 2023

I informed the lady at the lobby that I will be checking out late around 12pm. She still came to the room knocking loudly around 10am. The cleaning staff talk so loud you can hear them laughing from the inside of the room waking you up around 8-9am.

It was close to the city center.

Stayed in July 2023

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Stayed in May 2025

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Stayed in April 2025

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Stayed in August 2024

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Stayed in May 2024

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Stayed in February 2024

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Stayed in January 2024

There are no comments available for this review

Stayed in November 2023