Can't think of anything, it was wonderful

Incredible experience, fantastic huge room with your own balcony and bathroom facing the mountain and the steaming geysers of Unzen Jigoku :), delicious dinner and breakfast and awesome staff. Nighttime has your fee self service alcohol :)

Stayed in July 2025

Public onsen

Fabulous breakfast

Stayed in June 2025

Nothing

The whole experience. Beautiful view, perfect atmosphere and lovely staff.

Stayed in June 2025

None

The hotel is located in the heart of the hot springs area, offering an immersive and relaxing experience. Our room featured a private deck and its own hot spring bath—it was absolutely amazing to soak in the comfort of our own onsen while surrounded by nature. The hotel also offers a complimentary happy hour with mini cookies, candies, and a selection of liquors, which we thoroughly enjoyed. We relaxed on the rooftop lounge chairs and indulged in the massage chair, which was perfect for unwinding. Dinner was truly a highlight—beautifully presented and delicious, rivaling the quality and elegance of a Michelin-starred restaurant. Every detail of the stay felt thoughtfully curated and luxurious.

Stayed in June 2025

What an incredible experience. This is a very special hotel and we loved every minute of our stay. The room, private onsen and view were wonderful. The bed was super comfy (and huge!). The food was absolutely delicious - Nagasaki beef with truffled egg was up there with the best things we've ever eaten. All the staff were perfect. The lady who served us at dinner and breakfast, and the gentleman who checked us in / out were so lovely. Free drinks were also appreciated! We were very sorry to leave!

Stayed in June 2025

Nothing. That we couldn’t stay longer.

It’s advertised as a 3 star hotel but I think it’s more like a 5 star. The location couldn’t be better,(overlooking the national park), the facilities were amazing, the dining exquisite and the staff provided outstanding service. It was a wonderful experience.

Stayed in April 2025

Excellent view from room even better than photo. The room setting is relaxing. Dinner was amazing. Staff is nice.

Stayed in November 2024

Somewhat expensive.

The staff assisted me to have the same room despite my bookings were made for 2 consecutive separate dates (pending final itinerary)

Stayed in March 2024

It is a matter of luck if you have a relatively clear sky to see the hot springs... IF it is foggy then all views will be obscured.... if you stay two nights, this should ensure you get to enjoy the views nonetheless. The breakfast and dinner area can be improved for better or more romantic ambience.

I loved the room that faced the Unzen hot springs. It has also the private bath with windows that provide views of the hot springs. The room is huge too, though longish in style. Once you step in the door, 1st section is the traditional tatami seating area, 2nd section followed by the beds, and then the 3rd section is the sofa seating area. For half-board, had Western/French for first nights, and Japanese for 2nd night. Dinner quality is a 7 out of 10. Staff attentiveness and service level depends on the attending staff (varied standards). The beef steak I was served had very high fat content which dampened my dinner experience by a notch, but the hotel mgt did try and make good offering me options, thus I appreciate their sincere attempt to improve the experience.

Stayed in March 2024

Great service, food and location.

Stayed in April 2024

Great view from room. Bed is comfortable and felt as if I’m at home.

Stayed in April 2024

If you didn't have a car, the taxi was extremely expensive for a short trip to the ropeway (9,000 yen). We hiked up and let the driver wait for us during that hour.

The room included drinks at the rooftop and at the bar lounge. Also, the room was big and the bath was amazing. The hotel was right in front of the Unzen hot springs so we could walk around and look at where the martyrs were killed.

Stayed in April 2024

Nothing

Modern hotel with heritage elements nearby

Stayed in February 2024

Very little to dislike. They even have complimentary after dinner drinks area and snacks.

The Hotel is well appointed and very classy in its own way. The staff are extremely helpful and friendly and there is always service with a smile. It has the charm of a Japanese hotel but they have also added the uniqueness of European influences in that area. The dining area is classy and a combination of both Japanese and European culture including the food served.

Stayed in February 2024

Nothing! We only stayed two nights but I just wished we stayed one more day to be able to explore more the surrounding areas.

The location was perfect right next to Unzen Jigoku and waking up to the view outside our hotel room was peaceful and prayerful. The private onsen in the room was heavenly and we took advantage of it sometimes multiple times a day. The meals (breakfast and dinner courses) were delicious and gave us a wide range of Japanese dishes. It was also nice to be able to walk down in our Japanese PJ's to relaxingly eat and gaze out the window on Unzen Jigoku. The service was very attentive. The rooms were very spacious.

Stayed in January 2024

Everything was great!

Everything! This was the best experience we’ve had on our trip and, while costly, it was worth every cent. Everything was just perfect, the location, the intricate delicious meals, the luxurious vila, the rooftop terrace enjoying the complementary drinks overlooking the famous Unzen “Hell”… But the best was the kindness of the staff. Their genuine efforts and enthusiasm to do everything they can to make our stay memorable was really touching - a special thank you to each one of them! We warmly recommend this hotel and hope to be back soon!

Stayed in October 2023

The layout of the suite was not the best. The Feng Shui felt off when sleeping.

Staff was amazing. And the private sulfur bath was perfect.

Stayed in September 2023

The odour of the volcanic spring was noticeable and quite strong. This had nothing to do with the hotel (which was superb) but something to note if you are sensitive to it. The hotel rooms themselves were perfect and not odorous at all.

Superb room with Onsen. Wonderful, kind and welcoming service. Complimentary bar and drinks in the evening (on the rooftop!) were a total bonus. Would stay again!

Stayed in September 2023

We liked everything about Unzen Kyushu Hotel.

The dinner was fabulous. We stayed three nights in a suite. We had Western dinner, 7+ courses, the first night, Japanese kaiseki the second night, and combination of the two the third night. The chef who cooked for us all three nights really did a wonderful job! Of course, the service was exceptional, and the suite exceeded our expectation.

Stayed in September 2023

All good

Comfortable, clean, great food and facilities and great location.

Stayed in August 2023

Tasty food and wonderful service!!

Stayed in June 2023

everything!

Stayed in June 2023

Very kindly staffs

Stayed in January 2023

The design of the interior outfits, the unstylish slippers, especially for women.

The design of the room, the professionalism of the staff, the hotel amenities, and the view of the Unzen Hell.

Stayed in December 2022