Fanatastic food and helpful staff.

Stayed in September 2024

They could have had maps ofnthe town in English.

Very friebdkybstaff, excellent food and beautiful setting. The onsen was peaceful with pure water.

Stayed in June 2024

Missing laundry machine or service

Onsen bath and local specialty food and sake

Stayed in May 2024

A few days before the start of our journey, the hotel contacted us to say that they were unfortunately unable to provide us with the room due to work. However, they offered to book a room for us at their partner hotel, which was only a few minutes' walk away at Kutsurogijuku Shintaki. The staff were very accommodating and even when we asked for a vegan dinner, everything was made possible. We were very satisfied.

Stayed in May 2024

If you don’t speak Japanese language, you might find the place a bit difficult to communicate. I wrote questions asking if some adjustments would be possible but the property was too slow to respond and it was too late to adjust anything. Nevertheless, I enjoyed my stay very much.

The staffs were very kind and helpful. I was impressed of how they tried and willing to help us even though we couldn’t communicate well. The facility and all the decorations are superb. The buffet both dinners and breakfast were great with wild range of variety. We wish we could have more time to spend at the place. One night was not enough to experience all the onsens they have.

Stayed in February 2024

housekeeping was not ideal but certainly due to the language barrier as English is still a challenge for staff and my Japanese is not yet up to the task either.

nice big room with balcony. view on the mountain side. loved the yukata they provided. they are not always this nice. ^^ we appreciated the onsen very much as we walked a lot during our stay in Aizu.

Stayed in April 2023

taste of food is normal.

Stayed in January 2023

a bit far and isolated from the train station

Nice outdoor onsen; dont forget to try the other 2 onsens at the nearby sister hotel. Buffet-style dinner and breakfast have good spread of dishes.

Stayed in October 2022

- Just a little thing, not main concern is about parking lot that is not huge enough. We have to load many big baggauges in front and carry all of them up with 4-5 steps without any help. - Have to park the car near area, not in front of the hotel.

- Room is excellent, 6 star hotel. I love it so much and have to stay again if I visit this city. - Dinner and breakfast are excellent, buffet for both. - Onsen is great for indoor and outdoor. - Free drinks including alcohal. - Bed is super comfortable. - Amenities in the room are perfect. - Drinking water is prepared in the room. - Free parking. - I love everything in the hotel. 😊

Stayed in April 2025

The water was heated and not real hot spring water. Food is buffet style.

Stayed in September 2024

nothing all perfect.

The room and the hotel are very clean. Our room is very big and comfort. Staffs are very nice and helpful. Nice spa (inside and outside) but we prefer the outside.

Stayed in April 2024

Very authentic Japanese style accommodation with fantastic hospitality.. Excellent facilities and we will definitely visit again. We had buffet breakfast and the food was delicious. We should have stayed 2 nights.

Stayed in April 2024

nothing.

Breakfast is excellent. So many type and variety of food. nice display and service. Onsen on 10 floor is nice and less crowded ( specially in the morning) than other hotels.

Stayed in October 2023

We have ordered two room for our family. To our surprise we discovered that one room has no toilet or bathroom. I believe it should be more clarified in the web site. We had to live and find a different place to stay.

Well, it is in Tokyo...

Stayed in September 2023

Nothing really. Everything was as we expected.

I liked that I could book a private bath. Breakfast was also delicious. Our room was big and comfortable. Ah, and we were given yukata and we were also encouraged to wear them inside the hotel. All in all a great experience.

Stayed in April 2023

Not that we could recall there are things we did not like.

Despite typical look, all the establishment, facility and furnishing, including staffs were exceptionally 5-star.

Stayed in December 2022

There are no comments available for this review

Stayed in October 2024

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Stayed in October 2024

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Stayed in August 2024

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Stayed in April 2024

There are no comments available for this review

Stayed in November 2023

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Stayed in November 2023

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Stayed in September 2023

There are no comments available for this review

Stayed in December 2022