I have no idea about the dislike.

We had a great experience staying at the hotel. The room space and facilities were beyond our expectations. The hotel location is also very nice, so we can walk to many restaurants nearby, including the Washo market for a fresh breakfast.

Stayed in August 2025

It provided variety of choice and special set provided in breakfast. Besides, Lounge services and self served bath salts provided are the extra bonus for the stay.

Stayed in August 2025

It was hot and humid, mosquitoes everywhere, and also on the room, which was a surprise given the air conditioning and that at first glance all seemed impaccably clean. I left the hotel with quite a few itches from bites I got during the night. That was the only drawback in an otherwise very satisfying stay.

The location worked perfectly well for me though others might prefer the other side of the river. The staff was impeccable, very helpful. The instructions listed lots of fine amenities, which I didn't actually profit from because my schedule was tight, but I really wish I would have the time for them.

Stayed in August 2025

We booked a twin and a double room; both were comfortable and spacious enough with a seating area. Free parking beside the hotel. Highlight was the excellent breakfast! 4 sets to choose from; we tried 3 of them and all did not disappoint. Quite different from the usual hotel breakfasts offered at other places we've stayed in. In the evening, curry rice was served in the lounge. Drinks were available there too.

Stayed in June 2025

Lovely location, very helpful staff.

Stayed in July 2025

Everything was perfect, the food, the service, the location, the rooms

Stayed in July 2025

Nothing. All good!

great service and a lot of compensationary

Stayed in June 2025

The room was spacious and view from the room was nice.

Stayed in June 2025

Staff don't smile...

Free coffee in private lounge and shopping for souvenirs in the lobby. Good breakfast spread but only 1-2 staff service.

Stayed in May 2025

Amazing service amenities, location, and the place had a positive aura about it!

Stayed in June 2025

My filling had come out and the staff rang around for a dentist who could fit me in, so extremely helpful staff. I couldn't fault them. Breakfast was fantastic and the night curry and happy hour was also a surprise. Thank you for a great stay.

Stayed in June 2025

We found our room a bit too hot and could not get the air conditioning to work. There were no instructions on how we could this.

This property was so much better than we expected. It was clean, in a great location, fabulous breakfast and a great bathroom . Having access to the guest lounge with complimentary tea, coffee and wine was very appreciated.

Stayed in June 2025

Great breakfast

Stayed in May 2025

Excellent hotel, as it was 8 years ago... Staff very nice, efficient and sympathic. Room clean, confortable and with a nice view. Exceptional breakfast

Stayed in April 2025

A little far from JR Kushiro Station, have to take a bus or cab to commute.

Great amenities and the room was very clean and well maintained! The staff were very friendly and helpful too. Loved the complimentary curry they provided in the evening too!!

Stayed in May 2025

I am.not a family of carpets..it creates resistance to the luggage trolley. The decor.of hotel is quite dated, gives you the sense of living in an old.english hotel.

The spaces in the room is good for 2 persons with open up luggage. There.is aircon in the room. The breakfast selection is specially curated and guest can choose. We had the Japanese breakfast which was exceptionally tasty and was just perfect. The parking is just next to the hotel which makes loading of luggage easy especially during rainy season. Guests get to choose the type of hair shampoo and conditioners, and extra pillow if needed. At the lounge on the ground floor, there is free drinks incl wines served and venison curry between7.30 to 9pm.

Stayed in April 2025

Elaborate breakfast. You have a choice from four set meals.

Stayed in April 2025

The room was spacious enough and was clean. The laundromat was helpful for us. The hotel has a lounge that offers hot drinks and red wine. They also serve a small portion of venison curry at night. The breakfast was to die for. They offer 3 Japanese choices and a western one. We stayed for 3 nights so we tried all 3 versions of the Japanese breakfast. They were exceptional. Overall we were very happy with his hotel. I would highly recommend it.

Stayed in April 2025

Best hotel facilities we experienced in Hokkaido and by far the best value. Incredible breakfast - best in our month long tour of Japan. Wonderful staff. The toiletry amenities were top notch. Can’t fault this place. A little out of the way for city centre.

Stayed in February 2025

The staff of the hotel must be aware the oral English

Stayed in February 2025

Free juice, coffee, wine, soup, staff, view, hotel design

Stayed in February 2025

Nothing

We got a higher floor no smoking room with Nice view of sun rise - facing east. Excellent choice of breakfast, plus buffet! I ordered sashimi set which out of my expectations was really good. I stayed for 2 nights, simply repeated my choice of breakfast for the next day. same to my husband, he repeatedly ordered for fillet steak breakfast. Lounge service, choice of bath salt & pillows are great!

Stayed in February 2025

Nothing

Comes with many compliments services . Appreciate the varieties of sea salt n aroma essential oil selections n the drinks cum supper. Have enjoyed the stay

Stayed in February 2025

I always wish it was easier to find vegetarian/vegan options across Japan.

Room was very spacious for Japan. Great location with a beautiful view of the harbor. Great breakfast of your choice that is enhanced with a buffet.

Stayed in January 2025