Excellent Host

Stayed in July 2025

Nothing. It was great.

Lovely rooms. Clean. Great comfy beds. So relaxing. The Onsen in the hotel was perfect. Water straight from the spring. Fresh water every day. But the highlight was the service. Miky-san went above and beyond to make my stay enjoyable and comfortable. And so friendly and engaging. She made the stay go from nice to memorable. Thank you so much!

Stayed in July 2025

The facility is modern and comfortable, several onsen are available there and it's very easy to access the nearby onsen. The location is amazing, and the service is also stellar. Plus you get free deserts waiting for you in the fridge!

Stayed in May 2025

Nothing

Staff very friendly and hotel close to park.

Stayed in June 2025

I wish there were lockers in the hot spring area

Quiet and top-notched room, excellent food and service, great location, next to the national park and all shops. The home made welcome puddings are very delicious. We enjoyed our stay very much.

Stayed in May 2025

Beds were a bit hard for us westerners but still had good sleeps

Beautiful facilities and Onsen, location was great

Stayed in May 2025

There was nothing that we didn’t like.

Excellent location, next to Sainonkawara Park, which had the best open air Onsen and Foot Bath area. Within easy walking distance of the town center and the Yubatake. And best of all, Miki (the owner) and her staff were outstanding hostesses! Miki, in particular, went out of her way to make sure we had everything we needed. The room we had was spacious and had a western-style bed. We definitely, will return to this hotel in the future!

Stayed in April 2025

Nothing. It was all wonderful!

Excellent location and the staff is wonderful. There’s only a very limited number of rooms so it’s more of a boutique hotel but it doesn’t take anything away from it.

Stayed in April 2025

Location was super central, our room was spacious and gorgeous, onsen facilities were relaxing and lovely -- featuring two different water temps, which was very nice. The owner of the hotel Miki was also incredibly friendly and helpful!

Stayed in March 2025

The breakfast and dinner were AMAZING. Would highly recommend so thoughtful.

Stayed in April 2025

Miki san was amazing! She was very helpful and went above and beyond with everything. This is the best service I’ve ever gotten at a hotel. The facilities were also very nice! Beautiful and clean place to stay.

Stayed in April 2025

Would love to have some soy or oat milk with coffee in the morning.

Beautiful onsen. Clean facilities. Comfortable bed. Great view. AMAZING staff. Miki is the essence of Japanese hospitality. What a fantastic and kind human being. The bath tub in my room was incredible. Thoughtful touch to supply bath salts. Thank you so much for this great stay.

Stayed in March 2025

My wife and a friend of ours spent the weekend at Kusatsu Hotel Bekkan Wata no Yu. From the moment we arrived, the staff was incredibly welcoming. The room was cozy, and the onsen was wonderfully relaxing. One day, there was heavy snow, and we didn’t have proper footwear. Fortunately, the hotel provided us with snow boots, allowing us to explore the town comfortably. The staff’s hospitality truly made our stay an amazing experience.

Stayed in March 2025

My stay here in Kusatsu was my favorite part of my Japan experience. The mineral waters were so calming and relaxing. The rooms were clean and modern. The view was gorgeous and the proximity to the outdoor foot baths beyond belief. The staff at the hotel was so kind and helpful.

Stayed in March 2025

Fantastic hotel with amazing food options. Really friendly staff. Perfect.

Stayed in March 2025

The lobby was great and had cold barley tea and coffee. However I like milky coffee and the small milk pots each only had a couple drops. But this is just my personal coffee preferences.

The dinner and breakfast were beautifully prepared and a fun experience to eat. The onsen uses the same "cloudy" medicated water as the other famous onsen in the town. But is private to the hotel so often quiet or even empty. I've never felt so relaxed. The provided yukata were comfortable. The rooms and bed linens were clean. The host at reception was very friendly, helpful, and welcoming. Providing good conversation with her great English.

Stayed in March 2025

Nothing at all

Loved the view from our window! We could see the snowy town and loved the breakfast

Stayed in March 2025

N/A

A marvellous ryokan that blends modern aesthetics with Japanese tradition. Breakfast and dinner is served in a pleasant dining room, and both are delicious and filling. The on-site onsen is open 24 hours and is clean and well maintained. Rooms are generously proportioned and very relaxing. Best of all is the staff, who are so friendly, diligent and considerate. Very good value for money.

Stayed in March 2025

Prepared all the things that are needed and was impressed by they even prepared the cold water in the room and also handmade delicious pudding, the staff was really friendly and the breakfast was fantastic (tho it had many dishes so I could not finish it)

Stayed in March 2025

Family run business, Miki is so friendly and helpful. Foods are sensational. Highly recommended to add on breakfast + dinner

Stayed in March 2025

Everything was perfect! First of all the service was incredible, Mikki was the warmest host always making you feel like home, she even spoke a few words in Spanish making me feel extra welcome. The room was very big and incredibly clean a cozy. We added dinner on the first night and every dish was delicious!!!!! The onsen was also lovely and had the luck of being alone every time I went to take a dip. I’m looking forward to be back, our stay made our trip to Kusatsu a dreamy experience 💗

Stayed in March 2025

The owner Miki was very kind and helpful, gave us information we need before the trip and on arrival. The room was perfect to me, with great view of another traditional hotel covered with beautiful white snow. We ordered breakfast, which is very delicious and so rich that's good for a brunch 😋 We also tried dinner, very nice and even too much for me. 😆

Stayed in February 2025

I can’t find a fault even if I tried.

Everything. The rooms are exceptionally comfortable and a wonderful sanctuary! Even though I was only in Kusatsu Onsen for one night, a large part of time was spent enjoying Watonoyu because its delight matched the amazing sights of this charming village. Watanoyu’s miracle Onsen (skin was so soft after!), the beautiful rooms, the excellent meals (a must do!) and the warm hospitality of Miki and her team has made this an unbeatable experience. Location wise it’s also perfect to experience all that Kusatsu Onsen has to offer.

Stayed in February 2025

Nothing

Miki is very friendly. Everything is well taken care of and she makes our stay very comfortable. I hardly write review but this definitely deserve a Highly recommended place to stay

Stayed in January 2025